External reviews
4,106 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Ninja RMM Review
What do you like best about the product?
Simplicity, simple to set up and onboard new clients. Remote access and the new background mode.
What do you dislike about the product?
Updates can be a pain, especially when needing reboots. The health dashboard needs a revamp
What problems is the product solving and how is that benefiting you?
RMM, remote support and patch management (though this needs improvement).
Gives a great leg up on automating management of IT endpoints
What do you like best about the product?
Most tasks related to users' machines can be easily automated and otherwise greatly improved for efficiency.
Visibility, patch management, software deployment, performance checks, compliance, provisioning, locking/wiping: ninja one covers it all from one dashboard.
It's very easy to navigate around and the support team is knowledgeable and incredibly helpful.
I also really like all the possible integrations, making life easier and freeing up precious time for other important tasks.
Visibility, patch management, software deployment, performance checks, compliance, provisioning, locking/wiping: ninja one covers it all from one dashboard.
It's very easy to navigate around and the support team is knowledgeable and incredibly helpful.
I also really like all the possible integrations, making life easier and freeing up precious time for other important tasks.
What do you dislike about the product?
There isn't much to dislike except that some of my wishlist items are either work in progress or are not in the immediate roadmap.
Some great features still work in progress: ninja one continues expanding the third party software that can be updated/patched through the platform and the automation library keeps on growing.
I'm also missing a CIS benchmark automated checker, which I think would make sense to have.
Some great features still work in progress: ninja one continues expanding the third party software that can be updated/patched through the platform and the automation library keeps on growing.
I'm also missing a CIS benchmark automated checker, which I think would make sense to have.
What problems is the product solving and how is that benefiting you?
Endpoint management and compliance
Great RMM that is constantly evovling
What do you like best about the product?
All the RMM functionality we need with the customization we want. NinjaOne allows us to tailor it to our industry, which is different from the standard MSP use cases. NinjaOne also hosts webinars to allow its users to ask questions and learn better ways to utilize new features.
What do you dislike about the product?
We have found very little that we dislike about NinjaOne. If i had to nitpick, the reports that NinjaOne offers are lacking.
What problems is the product solving and how is that benefiting you?
NinjaOne solves our core problems of needing common PC problems/issues to be resolved automatically through tailored scripts. This help to eliminate many tech support calls, and gives a larger sense of trust to our customers when they dont see these issues.
NinjaOne 2026 Update
What do you like best about the product?
NinjaOne has robust amount features and continually fixing bugs. It has made my job more efficient. I would recommend NinjaOne for RMM.
What do you dislike about the product?
The learning curve is a little steep. Other than that it has been great to use. They do provide training and webinars.
What problems is the product solving and how is that benefiting you?
Uninstall applications and install application on the backend. It easy to remote user computers. I was able create custom fields that made easy to track monitors.
Useful tool in times of home office and automation
What do you like best about the product?
What I appreciate about NinjaOne is that I can find all the necessary information about a device and have various access options that allow me to execute workarounds on the device before disturbing the user with a remote access during work. These are the essential added values for me. I use the platform multiple times a day.
Additionally, NinjaOne was very helpful during the rollout of Windows 11, which I was able to control specifically and coordinate with the users accordingly. Only with one out of 40 devices did the upgrade have to be carried out with the device in hand because it didn't work via the RMM client.
The support is good, during the integration phase you get the help you need, but you have to ask for it.
Additionally, NinjaOne was very helpful during the rollout of Windows 11, which I was able to control specifically and coordinate with the users accordingly. Only with one out of 40 devices did the upgrade have to be carried out with the device in hand because it didn't work via the RMM client.
The support is good, during the integration phase you get the help you need, but you have to ask for it.
What do you dislike about the product?
In the device overview, I would like to apply scripts to multiple machines; in my experience, this is only possible with scheduled tasks.
What problems is the product solving and how is that benefiting you?
Basically, not all devices are on-site at least once a week. Remote support is therefore the norm, and NinjaOne has proven to be very helpful so far.
I Like the Layout and the Good Workflow
What do you like best about the product?
That you can Control anything. And Everything is there in one click
What do you dislike about the product?
Maybe some things could be Look better. But thats nothing
What problems is the product solving and how is that benefiting you?
See all my Customers in one programm listet
NinjaOne: an exceptionally efficient and well-architected RMM platform
What do you like best about the product?
I’ve found NinjaOne to be an exceptionally efficient and well-architected RMM platform. The agent is lightweight yet powerful, with minimal system overhead, and deployments are straightforward. The dashboard gives clear, actionable insights without drowning you in noise, and the custom scripting capabilities are a real time-saver for automating routine tasks.
Patch management is rock-solid – updates roll out smoothly with excellent visibility and control. Remote access is fast, stable, and doesn’t require unnecessary end-user disruption.
Overall, NinjaOne has significantly reduced our operational workload while increasing system reliability. It’s a well-thought-out platform that delivers both depth for technical users and simplicity for less technical staff. Highly recommended for any IT environment looking to scale and streamline.
Patch management is rock-solid – updates roll out smoothly with excellent visibility and control. Remote access is fast, stable, and doesn’t require unnecessary end-user disruption.
Overall, NinjaOne has significantly reduced our operational workload while increasing system reliability. It’s a well-thought-out platform that delivers both depth for technical users and simplicity for less technical staff. Highly recommended for any IT environment looking to scale and streamline.
What do you dislike about the product?
I would like to see the inclusion of a continuous backup solution into the platform
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us streamline device management, patching, and remote support from a single platform. It eliminates the need to manually check each system, saving significant time and reducing the risk of missed updates or vulnerabilities.
A Breath of Fresh Air for Device Management
What do you like best about the product?
It automates all the security updates and patches on the enrolled devices. My previous solution used to show me how to do it, but that meant connecting to each unit and doing it myself - Now I have more time to concentrate on other job aspects knowing that NinjaOne takes care of this for me. I can also remote into devices and do certain things without interrupting the user.
What do you dislike about the product?
The only drawback I have is that you cannot currently upload phone contacts lists to mobile handsets through NinjaOne (I have to email the users directly). However there is a nice "Feature Request" facility on NinjaOne where I have asked if this can be made available.
What problems is the product solving and how is that benefiting you?
Automatically keeping assets up to date and security patched against the latest threats
Best RMM tool on the market
What do you like best about the product?
The community behind it, great ideas and scripts are available on their discord. The portal is easy to navigate and use. Great new features. these are regular updates and always bringing in something useful.
What do you dislike about the product?
nothing really, they are open to feedback and try to implement your ideas.
What problems is the product solving and how is that benefiting you?
It solves windows patching for us, we do not need to bother installing and keep an eye for it manually. It solves what we used to do manually now it can be done automatically with a scheduled task. The ability to run scripts without connecting to the server is amazing.
Solution very easy to work winh
What do you like best about the product?
Very easy to implement and use solution, with essential features.
A user-friendly interface.
A user-friendly interface.
What do you dislike about the product?
Reports could have more functionality and be easier to use.
More scripts available in the admin console
More scripts available in the admin console
What problems is the product solving and how is that benefiting you?
Easier access and monitoring of all devices
showing 1,431 - 1,440