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New NinjaOne client expanding MSP offering
What do you like best about the product?
NinjaOne is clean, uncluttered, consistent interface that is easy to navigate and easy to understand even to someone who is new to the concept of RMM.
The onboarding experience was great, and I had our first client onboarded within the first few days of the trial. The documentation in the dojo is sometimes a little out-of-date but still easy to follow.
The two people that helped me, Grant Davis (during the sales phase) and Maggie Ximenes (our account manager) have been immensely helpful. Grant even answered questions for me over the weekend when I really should have been looking in the dojo for the answers :) and Maggie has been great post-sales as well.
We have made the decision to ramp up our MSP offering over the next 7 months to the end of the year and converting numerous break-and-fix clients into managed service clients. NinjaOne and SentinelOne are going to be key to that process. I feel very strongly that I made the right decision with NinjaOne after evaluating numerous alternatives. The cost on NinjaOne is a tough barrier to entry (ConnectWise RMM being significantly cheaper) but Grant was able to offer me an arrangement I could live with.
We use it every day.
The onboarding experience was great, and I had our first client onboarded within the first few days of the trial. The documentation in the dojo is sometimes a little out-of-date but still easy to follow.
The two people that helped me, Grant Davis (during the sales phase) and Maggie Ximenes (our account manager) have been immensely helpful. Grant even answered questions for me over the weekend when I really should have been looking in the dojo for the answers :) and Maggie has been great post-sales as well.
We have made the decision to ramp up our MSP offering over the next 7 months to the end of the year and converting numerous break-and-fix clients into managed service clients. NinjaOne and SentinelOne are going to be key to that process. I feel very strongly that I made the right decision with NinjaOne after evaluating numerous alternatives. The cost on NinjaOne is a tough barrier to entry (ConnectWise RMM being significantly cheaper) but Grant was able to offer me an arrangement I could live with.
We use it every day.
What do you dislike about the product?
There are a few things I wish it did or did differently
1) There is a feature in Auvik where you can connect to the web-based interface of IoT devices (printers, switches, NASes, etc.) I wish NinjaOne had a feature like that as this would help us provide support for IoT devices without needing to VPN into the customer’s network.
2) I wish there was better integration with Windows Defender Antivirus (the built-in AV that comes with Windows) and, even more importantly, with Microsoft Defender for Endpoint (the more advanced EDR that comes with Microsoft 365 Business Premium). We will have customers that will stick with Defender for Endpoint because they are deeply invested in the Microsoft 365 ecosystem and will not want to buy another EDR solution just because it integrates with their MSP’s RMM.
3) I find the alerting a little “chatty” as sometimes it alerts me about expected things but that is probably just that I have to spend some time adjusting the settings. So I wouldn’t suggest changing anything here.
1) There is a feature in Auvik where you can connect to the web-based interface of IoT devices (printers, switches, NASes, etc.) I wish NinjaOne had a feature like that as this would help us provide support for IoT devices without needing to VPN into the customer’s network.
2) I wish there was better integration with Windows Defender Antivirus (the built-in AV that comes with Windows) and, even more importantly, with Microsoft Defender for Endpoint (the more advanced EDR that comes with Microsoft 365 Business Premium). We will have customers that will stick with Defender for Endpoint because they are deeply invested in the Microsoft 365 ecosystem and will not want to buy another EDR solution just because it integrates with their MSP’s RMM.
3) I find the alerting a little “chatty” as sometimes it alerts me about expected things but that is probably just that I have to spend some time adjusting the settings. So I wouldn’t suggest changing anything here.
What problems is the product solving and how is that benefiting you?
Many. Very many. The cloud-based backup is great. The remote monitoring and management is great. And the remote support tool (i.e. the ability to see the customer's screen) is great although we did use TeamViewer in the past for that and still do to some extent.
NinjaOne 2025 Review
What do you like best about the product?
Automation is, without a doubt, the most useful feature of Ninja One.
What do you dislike about the product?
There is not a lot to dislike about Ninja One - just when you think of something that would be nice to have it is added in the next release.
What problems is the product solving and how is that benefiting you?
Patch management, Endpoint Management, and Asset Management are key features that deliver update-to-date information and automation methods to remediate issues. I only login remotely as a last resort, which is great, when you need it.
Ninja One has made life a lot easier
What do you like best about the product?
I love the remote options it works wonderfully. I do like the patching and script management as well
What do you dislike about the product?
The reporting is not very good I am sad to say, and I really wish you had a user portal that users could have to install approved software without having to open a ticket and a tech send the script.
What problems is the product solving and how is that benefiting you?
Patching, script deployment and some inventory management.
Great RMM Software
What do you like best about the product?
The most helpful features of NinjaOne are the Software/OS patching. It makes easy on a two man IT Team to manage software/OS patches to keep the company up to date. My other favorite feature is the Health Detail, it allows me to quickly diagnose issues and stop future incidents from occurring.
What do you dislike about the product?
The reporting feature could be better, I find it a bit lacking. Such as running a report to see what machines have been deployed for the longest (for hardware upgrades). Basically a way to make custom reports with their own queries.
What problems is the product solving and how is that benefiting you?
Patch Management is the biggest one, we are a small team so it gets difficult.
Eyes and ears inside the environment.
What do you like best about the product?
Almost one pane of glass for software we use on our clients sites. Helpful with supporting clients without interruption.
What do you dislike about the product?
SNMP is far still needs some work with discovery and templates, the remote application is tied into Ninja one agent so if agent is blocked so is remote.
What problems is the product solving and how is that benefiting you?
Helps with keeping the environment up to date and remote support.
Very good and comprehensive support. Individual consultation.
What do you like best about the product?
Easy handling, great and fast support.
What do you dislike about the product?
Partially the cost models, number of devices, etc.
What problems is the product solving and how is that benefiting you?
Simplicity and clear systems.
NinjaOne makes my job easier!
What do you like best about the product?
NinjaOne does the impossible: it enables me to essentially be in multiple places at once. Not only does it keep my servers and desktops up to date, but it is also basically a secondary inventory system, only much more powerful. The ability to connect to a users' machine (through Team Viewer) has cut down the time it takes to close many tech tickets exponentially. Also, being able to force reboots on machines virtually any time has been a life saver. I love being able to see and search all our computers in an instant. It is a true single pane of glass solution. To put it bluntly, NinjaOne makes my job easier!
What do you dislike about the product?
I honestly struggle to find something not helpful or that I dislike about NinjaOne. I guess I can say it would be nice if the app had a few more features, but then again, I spend most of my time using NinjaOne in my browser (usually Safari).
What problems is the product solving and how is that benefiting you?
We wound up finding NinjaOne when looking for an automatic server update solution, and we wound up with a near perfect complete device management and maintenance tool.
Almost perfect for our needs, wish it was truly a one-stop shop for Windows
What do you like best about the product?
The remote tools are quite helpful, specifically the remote desktop -- saves us time while troubleshooting
The UI/UX is straightforward and easy to use, Ninja console is responsive and reliable
Easy to implement/deploy agent on devices
They care about their customers
The UI/UX is straightforward and easy to use, Ninja console is responsive and reliable
Easy to implement/deploy agent on devices
They care about their customers
What do you dislike about the product?
NinjaOne currently lacks MDM capabilities for Windows
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us with asset lifecycle management
We have a high-visibility overview of the health of our devices, which allows us to plan/budget accordingly
We have a high-visibility overview of the health of our devices, which allows us to plan/budget accordingly
NinjaOne is a great help with our systems management
What do you like best about the product?
The agent gives us great visibility and control into our endpoints, whether they're local or remote. Being able to interact directly/realtime with powershell or the command prompt is pretty huge, and third party patching takes a load off of our team.
What do you dislike about the product?
The patch reporting can be hard to work with or get actionable data from.
What problems is the product solving and how is that benefiting you?
We started with Ninja as a third party patching solution, but the RMM capabilities have worked themselves into our day to day operations.
Very easy to use
What do you like best about the product?
We enjoy the ease of use. The premade scripts have saved us considerable time. The RMM is very helpful
What do you dislike about the product?
The remote tool is a bit troublesome at times, not always working.
What problems is the product solving and how is that benefiting you?
We utilize it to push out many different updates. We also utilize the ticketing and have found it very easy to use. Patch management is also very easy to implement.
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