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Perfect tool for sales growth with easy operation
What do you like best about the product?
I find the monitoring function of NinjaOne incredibly useful because I can quickly see if devices are outdated and if a customer might soon need something new. This allows me to react much faster in sales and proactively offer solutions to the customer. I also appreciate how easy it was to set up my account and get started right away.
What do you dislike about the product?
The subject of English is still a bit of a problem. It would probably be nice to be a little more in the German world.
What problems is the product solving and how is that benefiting you?
I can identify outdated devices and respond more quickly in sales to proactively offer solutions to customers before they notice any problems.
Efficiency Increase and Automation with NinjaOne
What do you like best about the product?
I am impressed by the efficiency improvement through the automation features of NinjaOne. The ability to install endpoints in just 15 to 20 minutes instead of two hours significantly eases my work. The remote maintenance and monitoring capabilities are immensely practical. I love how I can execute PowerShell and Command Line scripts without having to access the desktop directly. The affordable price and powerful automation options are also a big plus.
What do you dislike about the product?
From time to time, functions change without announcement in the release notes, which can be somewhat annoying.
What problems is the product solving and how is that benefiting you?
NinjaOne automates the installation of new devices, reducing the time required from two hours to 15 to 20 minutes, and enables effective monitoring and scripting, which increases efficiency and simplifies administrative tasks.
Efficient tool for first level support with excellent value for money
What do you like best about the product?
I find it great that the setup process is straightforward and I can get started immediately. The ability to identify customer issues in advance and have easy remote access to their systems is extremely helpful. The background mode is impressive as it gives me a quick overview of system status and error messages. The price and performance are outstanding, making NinjaOne an attractive choice.
What do you dislike about the product?
Sometimes I find it a bit too English. I would sometimes wish for better support in German.
What problems is the product solving and how is that benefiting you?
I often see the problem in advance with customer inquiries and tickets and have easier remote access to help faster.
Domenik Frohn - Pronetix
What do you like best about the product?
The clarity of all customers in one place
What do you dislike about the product?
It's a shame that Teamviewer is not being renewed, but I am confident that NinjaRemote Software will also soon be up to standard.
What problems is the product solving and how is that benefiting you?
Get to the customers' devices.
A helpful tool for a helpdesk team
What do you like best about the product?
it provides a lot of the necessary tools a helpdesk team would need in one place allowing for you to cut down on having to manage numerous other programmes and services such as remote software and device management services all in one, its ease of use has made it a daily staple for everyone in the team.
What do you dislike about the product?
i dont think there is any particular area that i dislike about ninja, it would be good if there were some more easily accessible monitoring features for when we are trying to track outages on our systems rather than having to run checks and commands across individual devices
What problems is the product solving and how is that benefiting you?
the biggest problem it has helped us solve is patch management with its scheduler making managing our devices so much easier
Remote Management made easy
What do you like best about the product?
I find that NinjaOne tends to cover all bases in terms of IT management, and I can do just about everything I need through NinjaOne. I can deploy images, remote into computers and run scripts when needed. The health monitor is especially useful as it will indicate what compliance issues there are with a device.
What do you dislike about the product?
The one downside I have noticed is that it can be quite slow with bulk amounts of app downloads and script running i.e. when provisioning a device for the first time.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote management of devices much simpler and streamlined, and it makes processes much more streamlined and simple.
Great piece of software for laptop monitoring, patching, and provisioning
What do you like best about the product?
NinjaOne stands out for its clean, intuitive user interface and reliable performance. It's easy to navigate, even for newer team members, which helps reduce training time. One of the best aspects is how centralised and streamlined everything is — from device monitoring and patch management to remote access and script deployment, all in one place.
The automation capabilities are also a big win — scheduled tasks, health checks, and remediation workflows help free up time and reduce manual work. Remote access is fast and responsive, which is invaluable for resolving user issues efficiently. The alerting system is customisable and keeps us ahead of potential problems before they affect users.
The automation capabilities are also a big win — scheduled tasks, health checks, and remediation workflows help free up time and reduce manual work. Remote access is fast and responsive, which is invaluable for resolving user issues efficiently. The alerting system is customisable and keeps us ahead of potential problems before they affect users.
What do you dislike about the product?
While NinjaOne is a strong RMM platform, there are a few areas for improvement. Some features feel a bit over-simplified — for example, reporting is quite limited if you need custom or in-depth metrics. More advanced reporting or integration with external tools like Power BI would be useful.
The limited native reporting and documentation for more complex use cases can be frustrating. Also, while scripting is supported, the lack of a built-in script library or community marketplace means you often have to build everything from scratch or rely on your own repository.
The limited native reporting and documentation for more complex use cases can be frustrating. Also, while scripting is supported, the lack of a built-in script library or community marketplace means you often have to build everything from scratch or rely on your own repository.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve several key IT management challenges by centralising remote monitoring, patching, and endpoint management into a single, easy-to-use platform. Before using NinjaOne, we had to rely on multiple tools for monitoring, remote access, and automation — which made workflows inefficient and increased the risk of missing critical issues.
With NinjaOne, we can:
Proactively monitor devices and receive alerts before problems escalate
Deploy patches across Windows and third-party applications quickly and consistently
Remotely access user machines without disrupting their work
Automate repetitive tasks, such as disk cleanup and scheduled restarts
This has improved our response times, reduced manual workload, and helped ensure devices remain secure and compliant. Overall, it’s increased the efficiency of our IT support team and allowed us to provide a more reliable service to users.
With NinjaOne, we can:
Proactively monitor devices and receive alerts before problems escalate
Deploy patches across Windows and third-party applications quickly and consistently
Remotely access user machines without disrupting their work
Automate repetitive tasks, such as disk cleanup and scheduled restarts
This has improved our response times, reduced manual workload, and helped ensure devices remain secure and compliant. Overall, it’s increased the efficiency of our IT support team and allowed us to provide a more reliable service to users.
Simple setup, good remote maintenance function
What do you like best about the product?
I find the remote maintenance great. The setup was easy.
What do you dislike about the product?
I work too little with Ninja to be able to say anything about it.
What problems is the product solving and how is that benefiting you?
I use the remote maintenance from NinjaOne effectively, although I currently see little added value, as I mainly serve private customers.
Good monitoring tool but API documentation somewhat limited
What do you like best about the product?
WebUI very nice, more customizability even without admin for the overview of alarms would be nice
What do you dislike about the product?
API documentation and access to instances with the selector during login, more logs into the past if possible +90 days according to the NIS2 standard which will soon be established.
What problems is the product solving and how is that benefiting you?
API Documentation and Endpoints
Automation simplifies workflows
What do you like best about the product?
I find the automatic scheduling of jobs and remote maintenance very good, which significantly eases my work and allows me to perform scheduled restarts. The software was easy to use, which made the onboarding pleasant for me.
What do you dislike about the product?
Actually works perfectly
What problems is the product solving and how is that benefiting you?
I plan automatic restarts for customers, which was previously manual and exhausting, now I can schedule and perform them automatically, which makes the work easier.
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