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Intuitive
What do you like best about the product?
The application is intuitive interface and easily integrated with other systems.
What do you dislike about the product?
The backup processes tend to fail on specific devices.
What problems is the product solving and how is that benefiting you?
Prior to using Ninja One, we lacked the ability to monitor all our network devices from a single interface. Checking network status required logging into a separate application and using a different dashboard. We also, had limited flexibility in scheduling patch policies across different levels. With Ninja One, we can now manage and monitor all devices and network activity from one centralized dashboard. It allows us to schedule patch policies by organization or by individual device, offering greater control. Additionally, we can access the registry as needed-- without causing disruption to our clients.
NinjaOne Review
What do you like best about the product?
It give us the ability to perform patch management and remote capabilities.
What do you dislike about the product?
The reporting could be improved with search and detail filters on system inventory.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
Great Product for Co-Managed and MSP Helpdesks. Great additions with NinjaOne Backup.
What do you like best about the product?
Easy to use, great features, and integration. Love the Open Door webinars and the update announcements and webinars. They are a great company to work with, and their support has been excellent.
What do you dislike about the product?
Ninja Remote needs a few more options, but release 11 will answer those issues.
What problems is the product solving and how is that benefiting you?
Moving away from Automate because NinjaOne was so much easier to give control to our customers and much better reporting. It also has Software Patching which we needed for our customers.
Amazing account Rep for Ninja products & services
What do you like best about the product?
Documentation, training and certification. An account rep to help and guide through the process.
What do you dislike about the product?
Remote help desk can be better. The account rep is amazing however had some trouble with the remote help desk.
What problems is the product solving and how is that benefiting you?
Helps with remote management of the endpoints.
Finally, an RMM with a UI that feels as professional as our service.
What do you like best about the product?
NinjaOne's profile management is awesome. We're able to define a generic policy that all our company-specific policies inherit from. This gives us multiple locations where we can make changes that are across all of our users, for just an organization or a single machine. This has been a huge time saver when it comes to things like patch and software management. The scripting engine is also a huge time saver. By leveraging WinGet, we're able to keep a wide range of our users applications up-to-date (and no pop-ups for the users).
What do you dislike about the product?
Again, the one core feature that we're missing is the ability to back up hardware devices like NAS's. We currently have to leverage BackBlaze for this.
What problems is the product solving and how is that benefiting you?
NinjaOne is playing a key role in centralizing our endpoint management, giving us greater visibility and control across our client environments. Additionally, its integrations are unlocking access to valuable software solutions like SentinelOne — tools we might not have been able to leverage as effectively on our own. It’s helping us elevate both our operational efficiency and our security offerings.
Owner
What do you like best about the product?
Remote management and monitoring are effective at scale. The ability to have clients leverage the tool for remote access is a definite plus.
Most recently Shain V gave great support as we migrated a new client.
Most recently Shain V gave great support as we migrated a new client.
What do you dislike about the product?
Looking forward to MDM coming out with more features to support the current cost.
What problems is the product solving and how is that benefiting you?
Primarily remote support and patch management.
Ideal RMM Tool for any organisation
What do you like best about the product?
It is very adaptable, intuitive and autonomous. Easy to use and comes with great integrations.
Customer support is very goog and account management has been excellent.
Customer support is very goog and account management has been excellent.
What do you dislike about the product?
We have not implemented the ticketing system as it still needs a bit of development.
What problems is the product solving and how is that benefiting you?
remote connections
Asset Management
End Point management
Asset Management
End Point management
Easy to use IT management solution
What do you like best about the product?
Ninjaone is intuitive and straightforward, making it easy to navigate. The remote management features are great! My staff can troubleshoot devices without being physically present, which has cut our response times dramatically. Their support team is always quick to help when needed. NinjaOne has streamlined everything we do.
What do you dislike about the product?
Initial setup for MDM took longer than expected, but this is not Ninjaone's fault as there is not an easy automatic process for my organization's mobility devices.
What problems is the product solving and how is that benefiting you?
MDM and RMM
20 years as a MSP, very happy with Ninja
What do you like best about the product?
It is easy to use and has good support. It comes with a remote that we can assign to a customer or end user.
In 20 years, I've used every RMM tool on the market. This company is excellent for caring for its customers, especially those of us who have been around since the start.
In 20 years, I've used every RMM tool on the market. This company is excellent for caring for its customers, especially those of us who have been around since the start.
What do you dislike about the product?
There is not much to dislike. A few features could be improved with automation between Ninja documentation and PowerShell. It would be nice to improve built-in monitoring for features such as Dell DRAC and Veeam backup.
Fix the integration with S1, where it stops syncing every few days and needs reset. There’s not much to dislike. A few features could be enhanced through automation between Ninja documentation and PowerShell. Improving the built-in monitoring for features such as Dell DRAC and Veeam Backup would be beneficial.
Please fix the integration with S1, as it stops syncing every few days and requires a reset.
Fix the integration with S1, where it stops syncing every few days and needs reset. There’s not much to dislike. A few features could be enhanced through automation between Ninja documentation and PowerShell. Improving the built-in monitoring for features such as Dell DRAC and Veeam Backup would be beneficial.
Please fix the integration with S1, as it stops syncing every few days and requires a reset.
What problems is the product solving and how is that benefiting you?
Daily policy automation, patch management and alerting
Always responsive to our needs
What do you like best about the product?
Our account manager is always responsive and is very knowledgeable about the product offerings to help me sell to our customers.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
What do you dislike about the product?
I utilize custom monthly reporting, and it often doesn't report accurate information for all of my devices. Making an automated process, a manual one due to having to go back and double check information.
What problems is the product solving and how is that benefiting you?
Customer information gathering and selling.
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