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A One-Stop Shop Solution That Meets All Our Needs!
What do you like best about the product?
It's a one stop shop solution that works for all of our needs! Installation and deployment are seamless
What do you dislike about the product?
The ticketing system would benefit from more customization options to better fit different workflows and preferences.
What problems is the product solving and how is that benefiting you?
We can now back up servers in our environment directly to the cloud, without any extra configuration or hassle. We’re also able to manage our customers’ environments and endpoints easily. On top of that, we can take care of small tasks in the background without disrupting the customer.
Super Easy to Use, Great Interface, and Fantastic Playbooks
What do you like best about the product?
Super easy to use, great interface, unlimited support, fantastic playbooks.
Easy to install and implement and integrates with our Halo system.
Easy to install and implement and integrates with our Halo system.
What do you dislike about the product?
Installer package is just via an MSI and has no code, I guess this is encoded inside; but, anyone that has it basically has access.
What problems is the product solving and how is that benefiting you?
It is our main RMM tool and helps manage our assets, patch management and access endpoints with ease.
Works Well for Endpoints, but Server Update Reporting Is Unreliable
What do you like best about the product?
Seems to work as expected for user end points. Fairly easy to setup and use.
What do you dislike about the product?
Does not work at all as one would expect for servers. It constantly reports updates have been applied and installed, but isnt the case on the actual server.
What problems is the product solving and how is that benefiting you?
We have been able to automate our user endpoint management without many issues. We also use it to deploy different pieces of software and that works as expected.
Excellent Online Backup and Network Monitoring
What do you like best about the product?
The best thing about NInjaOne platform is the monitoring of our devices and being able to search our old emails.
What do you dislike about the product?
So far, just not knowing enough about NinjaOne and Sentinel One. But that is me not having the time to inquire or ask because of limited bandwidth overseeing the daily operations of a law firm. I really do, need to get involved and know all the benefits of our software.
What problems is the product solving and how is that benefiting you?
Solved being able to search our archived emails.
Custom Automated Install Scripts for 3rd-Party Apps Made Easy
What do you like best about the product?
Being able to create custom automated install application scripts for 3rd party applications. Patch management is very easy to use.
What do you dislike about the product?
Ninja has created the ability to push out scripts, the ability to help debug or create custom scripts is very limited. It would be nice if there were more options for creating custom scripts, to upgrade currently installed applications. If an app is running there is no way in the install script to kill the app first so the update install app can run and update the software.
What problems is the product solving and how is that benefiting you?
Being able to remote into users computers and remotely support them. The new feature added to be able to show multiple screens was a great update, as almost everyone uses multiple screens now a days.
Fast, Intuitive RMM That Streamlines Device Management and Remote Access
What do you like best about the product?
What I like best about NinjaOne is its clean, intuitive interface and how easy it makes remote monitoring and management. It’s fast, reliable, and lets us efficiently manage devices, patching, and remote access from a single platform, which saves time and reduces complexity.
What do you dislike about the product?
There’s very little to dislike, but some advanced features and reporting options could be more customizable, especially for larger or more complex environments.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and monitoring endpoints from a single platform by centralizing patching, alerts, remote access, and automation. This improves efficiency, reduces downtime, and allows us to respond to issues faster with less manual effort.
Very good complete package: Top overview & strong patch management
What do you like best about the product?
The overview of the computers with all parameters such as updates, device changes like LAN connection or load. I also find the patch management function and the clear display of the states of the entire structure good. It is a very good complete package that makes many things easier and is so unique on the market. We have already looked for alternatives but have come to the conclusion that we are best served with Ninja both in terms of scope and features.
What do you dislike about the product?
So far, no point found, and if something was unclear or not understood, we were always helped quite quickly.
What problems is the product solving and how is that benefiting you?
Our biggest problem is always having an overview, as we have many devices inside and outside, and there is not always an accurate overview of everything and everyone. That's where Ninja is the tool that makes everything easier for us. We also had a theft case and were able to locate the device using the IP address, as it was recorded when logging in.
Very useful tool and insightful
What do you like best about the product?
I like being able to manage all of our devices in one platform, and it’s also great that I can automate patch management easily.
What do you dislike about the product?
It’s not a major issue, but I’m unable to bulk uninstall certain software through NinjaOne.
What problems is the product solving and how is that benefiting you?
Being able to monitor, manage, and patch all of our devices automatically in real time has been a major benefit for the team.
Intuitive UI, Feature-Rich, and Backed by Excellent Support
What do you like best about the product?
User Interface is very intuitive. Many features. Very good customer support.
What do you dislike about the product?
Adding custom details to devices is sometimes hiding behind a few more clicks.
What problems is the product solving and how is that benefiting you?
Remote installation of tools. Security for mobile devices. Assett summery. Automated patching.
NinjaOne’s All-in-One Package: Support, Updates & Extensions Included
What do you like best about the product?
What I like about NinjaOne is the all-in package. Support, updates, extensions—everything is included in the price. The option to contribute ideas is also great.
What do you dislike about the product?
There are still some smaller features missing that would make working with NinjaOne easier, for example pop-ups when a ticket comes in. But these are not major issues.
What problems is the product solving and how is that benefiting you?
NinjaOne eliminates our isolated solutions. It includes several tools in one: monitoring, backup, ticketing system, and patch management. It’s much more efficient to have everything in a single view.
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