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exceeded expectations for endpoint management
What do you like best about the product?
NinjaOne has enabled our team to manage our devices efficiently by using integrated features such as MDR, backups, powerfull scripting engine, and powerful endpoint remote tools. Since deploying NinjaOne, we've seen useful features such as automatic warranty tracking, updates to the scripting engine and script library, and has been a reliable platform in our IT toolset. It was easy to learn, deploy, and customize and is used every day by our IT staff.
What do you dislike about the product?
It's a little unclear about what information is where. Sometimes things are detailed in a blog post, script hub, or the community called Dojo.
What problems is the product solving and how is that benefiting you?
Enables consistent patch management, meeting policy and industry standards. Fast and easy script development and pushing. Remote tools are powerful, allowing easy remote diagnostic and troubleshooting for helpdesk support. Since the MDR, script engine, patching, asset management, and remote tools are all integrated we only have to use 1 tool for all our ITSM requirements.
Good toolset for Windows automation and patching
What do you like best about the product?
Patching automation
Scripting capabilities
Custom fields
Dashboards
Scripting capabilities
Custom fields
Dashboards
What do you dislike about the product?
Reporting including not easy to locate systems with high CVE counts
What problems is the product solving and how is that benefiting you?
Software deployment and configuration management after Intune enrollment.
Windows patching with custom fields for information and scripting.
Windows patching with custom fields for information and scripting.
RMM that works
What do you like best about the product?
I have worked with many RMMs in my line of work.
They all make the same promises, but NinjaOne has been the most reliable tool to date.
Everything just works! Which is what I am looking for.
They all make the same promises, but NinjaOne has been the most reliable tool to date.
Everything just works! Which is what I am looking for.
What do you dislike about the product?
MFA is required for end-users to log in. This cannot be turned off even if I use SSO and have my own MFA policies enabled. Users will need to triple factor into NinjaOne which could be annoying.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a centralize place to monitor devices, deploy software, remote control, remotely management, alerting, and patch management.
Very Agile Endpoint Management
What do you like best about the product?
It is a very intuitive tool, easy to find tools and solutions.
It was very easy to implement for our client and when we needed support, they were very quick.
It was very easy to implement for our client and when we needed support, they were very quick.
What do you dislike about the product?
The reports are limited, and there needs to be more information options.
There needs to be a filter for patch, software or task distributions, where you can choose the targets through a created report.
I suggest a Self Service, in a "folder" or web version, so that end users can find the information more easily and become more familiar with the tool.
There needs to be a filter for patch, software or task distributions, where you can choose the targets through a created report.
I suggest a Self Service, in a "folder" or web version, so that end users can find the information more easily and become more familiar with the tool.
What problems is the product solving and how is that benefiting you?
Maintain security compliance in our client's environment and always keep the software version up to date.
A tool that every IT team should have
What do you like best about the product?
NinjaOne is easy to use, deploy, and manage. I enjoy using this tool for patch management, device management, and remote services.
What do you dislike about the product?
The only aspect that appears problematic is the process of uploading bulk email or contact lists, as well as exporting them. Additionally, I would appreciate an easier method to update the "assigned to" section for devices to reflect the last user who logged in.
What problems is the product solving and how is that benefiting you?
NinjaOne's primary challenge is addressing the numerous outdated devices requiring significant patch updates here at Harrington.
Efficient, Easy-to-Use Platform
What do you like best about the product?
NinjaOne has been a solid win for our IT team. It's easy to use, with a good interface and intuitive workflows that assist us with onboarding . We rely on it daily for patching, remote support, and maintaining an inventory of devices. These all work reliably and require minimal ongoing maintenance. Implementation was fast, and support has been responsive whenever we've needed assistance. The platform integrates well with our environment and offers a good balance of features without becoming overwhelming.
What do you dislike about the product?
Our biggest struggle is with reporting. Core functionality is excellent, but the reporting tools available via the portal are a little behind compared to the rest of the platform.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we struggled with patching and knowing the posture of our devices. We had limited visibility into the endpoints themselves, and our remote support tool was expensive. NinjaOne has helped us centralize and automate these processes, which has reduced the workload on the team to accomplish these tasks. The team can now patch systems and provide remote support quickly and easily.
Great product, even better customer service
What do you like best about the product?
The tool is very powerful and reliable with new features added frequently. It is the crux of our operation and the most reliable tool in our stack. The interface is simple and intuitive and new tech's pick it up quickly... And our account manager- I wouldn't give her up. She has our back on any and all issues, if I can't find an answer, she will get someone who can. Ninja has even done special demos for our customers during the sales process, which has helped us close more deals. Ninja is a great partner. Period.
What do you dislike about the product?
The reporting could be more robust in terms of audit trails and user changes.
What problems is the product solving and how is that benefiting you?
Providing excellent remote support to our customers with minimal disruption to their workflow.
Ninja isn't just for MSPs, works great for in house IT depts as well
What do you like best about the product?
The ui is AMAZING compared to "The other guys" (the ones starting with ConnectWise, n-able, etc.)
Setup is super straightforward, and you can really run it straight out of the box.
Customer Service is great, but I really haven't had to contact them much at all because it is so intuitive.
MDM seems promising as well, and seems to integrate with existing hardware just fine
We use ninja nonstop for patching, and it has taken a ton of work off my plate. Pair that with the simple inclusion of Splashtop for remote access, and I am spending way less time troubleshooting from other people's desks.
Setup is super straightforward, and you can really run it straight out of the box.
Customer Service is great, but I really haven't had to contact them much at all because it is so intuitive.
MDM seems promising as well, and seems to integrate with existing hardware just fine
We use ninja nonstop for patching, and it has taken a ton of work off my plate. Pair that with the simple inclusion of Splashtop for remote access, and I am spending way less time troubleshooting from other people's desks.
What do you dislike about the product?
Wish it worked with Quickbooks desktop, but I that doesn't really affect me much.
What problems is the product solving and how is that benefiting you?
The biggest one is the patch management honestly. It just works. Always.
Approachable and versatile solution
What do you like best about the product?
NinjaOne has been a great tool for us. It has been versatile and stable, and the company listens to feedback.
What do you dislike about the product?
Nothing stands out specifically as an area of weakness.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage multiple devices and services in a simple, efficient, yet powerful way.
NinjaOne has been a great replacement to our former RMM
What do you like best about the product?
NinjaOne was easy to deploy and setup. Their onboarding staff helped guide us for a smooth transition. Using the product is straight forward and easy to understand. My techs love it over our former RMM which was Kaseya VSA. They like the patching ability, the reporting and the tools to monitor and administrator end point devices such as remoting in to a device, running a remote command or remote file browser. Searching for devices or users is easy with the search function and the device overview page simply lays out most information you need. Everything is included and they don't charge extra for reports or other basic items you need and expect compared to other RMMs.
What do you dislike about the product?
Some functionality on Macs is difficult to get working or at all. Luckily we have very few Macs.
What problems is the product solving and how is that benefiting you?
Patching, remove management and monitoring.
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