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Very good all-in-one RMM solution
What do you like best about the product?
Simple implementation and excellent support.
What do you dislike about the product?
Teamviewer integration can be a little flaky, but NinjaRMM is quick to implement hotfixes to resolve any issues.
What problems is the product solving and how is that benefiting you?
We are able to manage more computers with fewer staff. The system includes remote command and powershell windows. There are many scripting options available. Installing and removing software works consistently well.
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Tremendous value, powerful tool, simplify your support.
What do you like best about the product?
The Teamviewer licensing bundled in saved us a fortune, and when the virus hit the world, all of our users were easily able to access their desktops from home machines, laptops, tablets... all without a lot of fuss and bother. The integrated Antivirus and remote automated patching was just icing on the cake. As a new edit, I would add that Teamviewer has created some stumbling blocks since this first review, but NinjaOne is still a great solution.
What do you dislike about the product?
Other than a few User interface ideas I've given them, there are no huge issues- Teamviewer Desyncs were an issue but they seem to have worked that out with the Teamviewer people.
What problems is the product solving and how is that benefiting you?
Remote workers can now access their machines without us purchasing multiple channels for large amounts of money. Patching is made simple as I can see on one page what was successful and what wasn't.
Recommendations to others considering the product:
Get the TeamViewer bundle, enroll your users, make life easier.
A very versatile and reliable product
What do you like best about the product?
I've had Ninja RMM deployed in my environment for several months now and it yet to disappoint me. We needed a product that could patch endpoints that rarely connect to our network and this has been the ideal solution. It's easy to use without unnecessary features. One of my favorite features is the remote connection to PowerShell or the command line. Their support is excellent and new features are added regularly.
What do you dislike about the product?
There isn't really much to dislike. It's an excellent bang for your buck.
What problems is the product solving and how is that benefiting you?
Windows Updates. Our users used to have to get on the VPN then wait for their endpoint to receive patches from the WSUS server. This was unreliable. Ninja allows our end-users to bypass the VPN and receive approved updates like they were getting them directly from Mircosoft.
Great Server Monitoring Tool
What do you like best about the product?
We implemented Ninja across the board and it's been a game changer. Great monitoring software for our company and we have been using it for close to a year now. We have also been using it for documentation purposes and remote controls such as command prompt remotely without having to login to the server itself.
What do you dislike about the product?
I wish the opening page was a better looking/more intuitive dashboard. Maybe highlight my weak organizations for easy access. There really isn't many things that hinder this software, its greatly made. Sometimes there could be an agent get hung up on a server somewhere and you will have to restart the service or uninstall it and reinstall it.
What problems is the product solving and how is that benefiting you?
Downtime is the main issue, but also with documentation. When we run into issues we would then hear from employees calling us letting us know that something was down or not working. With Ninja in place we are being notified before that call and we can now get working on the issue before hearing from an employee.
I can't manage my systems without Ninja
What do you like best about the product?
II use Ninja everyday. Without it, I couldn't support our 5 locations and our many users. Being able to jump into Ninja and fix something without logging onto a user's desktop is priceless. The remote file explorer , command line and other tools make my job much easier as well. And finally, being able to depend on Ninja to perform updates on operating systems and third party apps allows me to spend my time with more important work.
What do you dislike about the product?
I honestly haven't ran into anything Ninja doesn't do that we need. Early on we would suggest features and their team were very responsive to add them. Now they are ahead of us in their feature set. Always adding and advancing.
What problems is the product solving and how is that benefiting you?
I have a lot more time working on other things rather than updating machines.
Recommendations to others considering the product:
None
NinjaRMM is fast-becoming a top RMM option
What do you like best about the product?
I like the flexibility and ease of use. Ninja makes it easy to remotely deploy scripts to our company PCs and to monitor for issues.
What do you dislike about the product?
One downside is that I need to host scripts/files on something like Dropbox or OneDrive in order to deploy remotely. I would like to see a certain amount of storage space built in to Ninja for this.
What problems is the product solving and how is that benefiting you?
We were having troubles keeping tabs on remote computers that rarely touch the domain. Ninja allowed us to install the client and maintain access, including scripts/program installs/full desktop interaction.
Recommendations to others considering the product:
Try the trial version and speak to a Ninja rep. They are very helpful and answered all questions I had promptly.
Simple No Nonsense Solution To It Management
What do you like best about the product?
It's very intuitive, it's easy, and it works. From a glance I can see exactly what's going on in any given organization and quickly get to work solving problems. Deployment to workstations is pretty strait forward, clean and silent.
What do you dislike about the product?
Haven't found anything yet, but my coworkers have mentioned it lacks some more powerful fea
What problems is the product solving and how is that benefiting you?
More efficiently resolving problems for our clients and preventing issues before they become a problem.
Recommendations to others considering the product:
Works great, especially for small business that need something simple and easy to use.
NinjaRMM is Reliable!!
What do you like best about the product?
I have been using the NinjaRMM for several months now. I have not been disappointed whatsoever in the product as it is very reliable. As an MSP, we are always busy multitasking and it’s so nice to have an RMM that does his job in the monitoring and patching. Love the real live updates for the workstations and Servers.
What do you dislike about the product?
There is nothing really to dislike about NinjaRMM. I would like to suggest that within the app that there are more options to do things as you can in the web interface.
What problems is the product solving and how is that benefiting you?
I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. Not to mention the amount of smooth selling our clients receive. The positive comments coming back from our clients is enough for us to stay with Ninja.
Recommendations to others considering the product:
Best RMM that your money will be well spent on
Good to manage and monitor your incidents and network.
What do you like best about the product?
It has a rich variety of functions for remote management of IT equipment operations as well as a highly customizable central pane for different needs that your business or technical team may have. It offers a simple and effective way to monitor remote devices such as servers within internal infrastructures, virtual machines, and various IT operational systems. In addition to this it has a network management agent which allows its users to drive configurations and monitoring on systems such as printers, firewalls, routers, perform backups which helps to reduce downtime and increase the efficiency in the management of your network.
What do you dislike about the product?
Some of their features are not fully developed but I know those features are in the roadmap and I'm looking forward to its arrival. The reporting functions lack more depth in functionality, it seems to fall short in the tasks you perform. They don't have a mobile app available for Android devices, only for iOS devices.
What problems is the product solving and how is that benefiting you?
NinjaRMM has allowed the support of our technicians, customers and 3rd party apps to be a more transparent and simple task, offering functionalities that improve the productivity of our team members as well as the remediation of various types of problems that can arise. Particularly it has been of great help its process of deploying patches to our machines, this being a highly difficult and conflicting task for many companies, so we are very grateful that NinjaRMM takes care of this process with a high level of efficiency like we've never experienced before.
Recommendations to others considering the product:
With the use of this great tool the benefits that were added to your company will be so diverse that you will show the changes in your productivity and workflow immediately. Its detailed data monitoring, alerting and monitoring mechanisms, integrated wizard to facilitate the discovery of devices in your network, network management capabilities, NetFlow, policy management, reporting and endless features that will make the management of IT operations and customer support an efficient and organized task for your organization or company.
Great App!
What do you like best about the product?
Ninja has been great so far, it's fast easy and customizable. The Dashboard provides a quick and simple glance at all managed machines moving around between machines and companies is straight forward with minimal time invested. The mobile app allows me to manage and view alerts when not at a computer. The integration with our ticketing software allows us to track incidents and inventory for all of our customers.
What do you dislike about the product?
I have not run into anything that I feel needs further improvements.
What problems is the product solving and how is that benefiting you?
We are using it for patch management and AV deployment. Ninja quickly sees and notifies us of issues with AV, hardware, and other software.
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