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3,437 reviews
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A Simple, Powerful Tool That Makes IT Management Easier
What do you like best about the product?
It is simple to use and a very good starting point for entry-level IT. It helps me a lot when delegating to others, without being too concerned about something going wrong.
What do you dislike about the product?
I’d love to have SaaS immutable backups syncing more often.
What problems is the product solving and how is that benefiting you?
I really love NinjaOne because it’s simple to use yet powerful enough to handle real-world IT needs. It’s an excellent starting point for entry-level IT staff, with an interface that’s intuitive and hard to mess up.
What I appreciate most is how much confidence it gives me when delegating tasks, automation, monitoring, and remote management just work, without constant babysitting. It saves time, reduces risk, and lets me focus on higher-priority work instead of firefighting
What I appreciate most is how much confidence it gives me when delegating tasks, automation, monitoring, and remote management just work, without constant babysitting. It saves time, reduces risk, and lets me focus on higher-priority work instead of firefighting
Fast, Responsive, and Great Logs for Troubleshooting quickly find and support user systems
What do you like best about the product?
Works well, fast and responsive, good logs and errors information on when something doesn't work and can go look it up dig around KBs etc
What do you dislike about the product?
only thing i want is to be able to copy paste in commands and or code into the remote terminal sessions
What problems is the product solving and how is that benefiting you?
updates remote connections and proactive tools
Buttery-Smooth Interface with Detailed Activity Logs and Handy Background Remote
What do you like best about the product?
Ninja has a buttery-smooth interface and keeps detailed activity logs. The background remote feature is very useful as well.
What do you dislike about the product?
If I want to run an automation on multiple devices at once, there is no "Automation" view. I'd like to see every computer running that automation in one screen, along with success/failures and StdOUT/StdERRs.
What problems is the product solving and how is that benefiting you?
With NinjaOne, I can troubleshoot failed patching without bothering the end user, thanks to the remote CMD/PowerShell functions and background remote access. Compared with other RMMs I’ve used, this has been especially useful and makes the process much smoother.
Intuitive and Informative
What do you like best about the product?
NinjaOne is reliable and generally intuitive.
What do you dislike about the product?
Not much by way of downside. A little costly perhaps.
What problems is the product solving and how is that benefiting you?
NinjaOne is awesome for the information it provides to me and the ease for me to connect remotely to machines having issues.
Easy to Use and Keeps Getting Better
What do you like best about the product?
Easy to use, with fast support when needed and a friendly support team. The system feels mature enough for internal IT teams as well as MSPs.
What do you dislike about the product?
There are a few things that still need refinement, but I expect those will come as they continue to update and improve. I’d also recommend asking upfront what’s included in the initial cost, and what might be an additional add-on.
What problems is the product solving and how is that benefiting you?
I switched to Ninja from a competitor because they seem to update the product more frequently and keep adding features that are genuinely useful for me and my organization.
Powerful automations and simple connection with the teams
What do you like best about the product?
I like that it allows creating automations and connecting to the teams easily.
What do you dislike about the product?
I cannot copy data from one computer to another.
What problems is the product solving and how is that benefiting you?
Automation of operating system updates.
NinjaOne Keeps Getting Better with Excellent Support and Training
What do you like best about the product?
What I appreciate most about NinjaOne is their continued commitment to improving the platform through regular feature enhancements and ongoing development. It’s clear the product is actively evolving to meet customer needs.
I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform.
I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform.
What do you dislike about the product?
At this time, there isn’t anything I strongly dislike about NinjaOne. Overall, the platform has been reliable and continues to meet our needs well.
If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience.
If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience.
What problems is the product solving and how is that benefiting you?
NinjaOne effectively addresses several core IT challenges by serving as our primary ticketing system and remote access tool. It enables us to manage support requests efficiently while providing reliable remote connectivity for troubleshooting and user support.
Additionally, NinjaOne plays a critical role in server and endpoint management by helping ensure systems remain up to date and by proactively alerting us to potential issues. This visibility allows us to identify and resolve problems earlier, reduce downtime, and maintain a more stable and secure environment overall.
Additionally, NinjaOne plays a critical role in server and endpoint management by helping ensure systems remain up to date and by proactively alerting us to potential issues. This visibility allows us to identify and resolve problems earlier, reduce downtime, and maintain a more stable and secure environment overall.
Simple Effective and Cost Effective
What do you like best about the product?
NinjaOne's ease of implementation was very simple. The configuration, integration and deployment was very straight forward. Having the ability to manage all systems across the enterprise with out bloated software makes using Ninja a breeze to maintain. The software is a core component for our support team and they are using it daily to support our end users.
What do you dislike about the product?
One area I am unhappy with is the integration with Onelogin using SCIM. We have been on hold for over a year without a solution.
What problems is the product solving and how is that benefiting you?
We are able to deploy critical security patches in a breeze with effective reporting. Also, I have used Ninja RMM to access a server to troubleshoot a firewall that is not connecting to a Site to Site VPN properly.
Best tool to have
What do you like best about the product?
Ease of use, manageability and fast connection.
What do you dislike about the product?
Extra services available but not mentioned as extra pay. Update restart are often bypassed by microsoft and hard to manage restarts on office hours.
What problems is the product solving and how is that benefiting you?
remote scripts to fix issues. fast updates
Time-Saving Automation and Reliable Patching Across OS and Third-Party Apps
What do you like best about the product?
Automation and scripting that actually saves time, Reliable patching across OS and third-party apps
What do you dislike about the product?
Honestly, there’s nothing bad to say. NinjaOne does exactly what it promises, does it well, and doesn’t get in the way.
What problems is the product solving and how is that benefiting you?
NinjaOne helps support SOC standards by providing centralized monitoring, visibility, and consistent device management across the environment. It enables effective scripting and automation, allowing routine tasks and remediation to be handled quickly and reliably.
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