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Best RMM Platform
What do you like best about the product?
Remote monitoring of endpoints
Patch management
Scripting capability
Patch management
Scripting capability
What do you dislike about the product?
Limited customizability
Partially limited Linux support
No OS deployment
Partially limited Linux support
No OS deployment
What problems is the product solving and how is that benefiting you?
IT departments and MSPs often have too many manual tasks and no central overview of all devices, updates, security statuses, and support requests.
How does NinjaOne solve this problem?
Central management of all endpoints (whether in the office or remote)
Automation of maintenance, updates, and scripts
Security controls (e.g., patch management, antivirus status)
Quick response through alerts & remote access
Live overview of all systems in the network
How does NinjaOne solve this problem?
Central management of all endpoints (whether in the office or remote)
Automation of maintenance, updates, and scripts
Security controls (e.g., patch management, antivirus status)
Quick response through alerts & remote access
Live overview of all systems in the network
Very simple introduction and handling
What do you like best about the product?
Access control, 2FA again for admin actions, fast rollout, good inventory, scriptability
What do you dislike about the product?
All systems must have internet access, there is no proxy that could be centrally installed, NinjaBackup cannot save to an on-premises or private cloud repository.
What problems is the product solving and how is that benefiting you?
Standardized management of various end customers with different requirements
NinjaOne is Great for All Kinds of Things
What do you like best about the product?
I like the ease of monitoring and managing all of our devices in one area. The one area I'm starting to get more into is the scripting/automation part of this solution. This solution makes it easy to run updates manually or on a schedule. Overall a great product! When we initially set this solution up a couple years ago, it didn't take very long to set it up. We use the solution daily for patching/remote management/running tasks etc.
What do you dislike about the product?
I haven't really run into an issue at this point. All favorable things while using the remote management tool.
What problems is the product solving and how is that benefiting you?
This gives us a central location to manage our devices. We use it for keeping our devices patched and healthy. The main use we originally got it for was RMM and its ease of use.
Nice package for low price. Still a bit of polish needed on some point. Would buy again.
What do you like best about the product?
The dashboard is very nice and clear, I like being able to run cmd, browse file, see if a collegue is remoting on a VM so I wont interupt him. We got the base package and it's still packed with usefull functionnality, unlike many other where base get you, well...base, and you need to pay for almost everything. Ninja Remote is also very nice, altought being fairly new and having a few thing to be worked on, it's working well, and the quick connect function is a very nice addition to the suite. Support have been very quick and kind. Kudos on that!
What do you dislike about the product?
Policies are a bit lacking, and are a bit unclear. There's many thing that cannot be done unless you use a script, and those that can be done, documentation is a bit lacking for people that don't have a huge experience with all that.
Support forum is also a down side. The dojo is fairly nice, but if you don't find what you need in the guide, asking on the forum is most likely to remain unanswered. I feel like having Ninja employee on the forum would be of very great help to build the community over time.
Support forum is also a down side. The dojo is fairly nice, but if you don't find what you need in the guide, asking on the forum is most likely to remain unanswered. I feel like having Ninja employee on the forum would be of very great help to build the community over time.
What problems is the product solving and how is that benefiting you?
Automated update : We used to do it manually and it was taking a lot of time. Just the time saved is more than Ninja one price.
VM monitoring : We used to rely on azure monitoring for our VM, it was pretty basic and many function where behind a pay wall. Ninja offer more for much less.
remote access : We used RDP to connect to our VM before. Now that we can use ninja remote, it allowed us to close RDP port and also to see if someone is already working on a VM, so we don't bump into each other anymore.
Policies : We now have automation and monitoring on the many service we ahve on our VM. Reducing human interection since now service can be auto resarted without human interation.
VM monitoring : We used to rely on azure monitoring for our VM, it was pretty basic and many function where behind a pay wall. Ninja offer more for much less.
remote access : We used RDP to connect to our VM before. Now that we can use ninja remote, it allowed us to close RDP port and also to see if someone is already working on a VM, so we don't bump into each other anymore.
Policies : We now have automation and monitoring on the many service we ahve on our VM. Reducing human interection since now service can be auto resarted without human interation.
Excellent MDM application
What do you like best about the product?
I found the MDM service to be reasonably intuitive. We were able to role out its support in a few days. The two issues we id have were resolved rather quickly. One through online documentation and the second was through Customer Support. We liked that they have continued to add features and have been able to take advantage of them. The MDM use is expanding and we are pleased with its results allowing better tracking, control and support to our users.
What do you dislike about the product?
We would like to be able to migrate all the data from a users device to a new device. Contacts, Docs, Pictures. To make a more seemless transition when upgrading phones.
What problems is the product solving and how is that benefiting you?
Ninja one solved the problem of having the users Apple ID lock out a phone. When phones were returned or exchanged previously, if they could not remember their Apple ID or left abruptly; it would take days or longer to reset a phone. We would also have to spend time with user after they got a phone to help them load all their work APPs. Now we have the phone added to NinjaOne, profile loaded and all apps ready for a user. Also when they leave it is much quicker to reset a phone and have ready for next user.
Good product, and a pleasure to work with
What do you like best about the product?
NinjaOne listens to their customers and cares about building a good product. They frequently release new features based on customer feedback.
What do you dislike about the product?
NinjaOne's infrastructure monitoring capabilities are too limited to meet our needs.
What problems is the product solving and how is that benefiting you?
We use NinjaOne to remotely manage and provide support to our customers, as well as our own internal systems.
Worth an applause
What do you like best about the product?
Let's start with the deployment simplicity - Quick, easy, and straightforward to roll out for any user regardless of their knowledge. The Support team is fast, reliable and always correct with any resolutions. Our account manager Jivanni listens, understands and is overall very patient with my limited and sometimes minimal responses.
What do you dislike about the product?
The downside is that sometimes the software patch management doesn't always work. This is easily rectified with a Powershell command.
What problems is the product solving and how is that benefiting you?
Automation - Allows us to keep our staffing at a minimal and ultimately the solution allows us to resolve general issues with improved SLA's. Customers love the 'silent killer' aspect. ie. cache clearing, configuration/policies changes without taking them offline.
Best RMM we have seen
What do you like best about the product?
From the moment of purchasing NinjaOne it has been a revelation compared to previously used RMMs. Its great set of features and ease of use and implementation make it stand out from the others.
What do you dislike about the product?
We have had some issues with Customer Service in the past but these have been resolved and is generally very responsive.
What problems is the product solving and how is that benefiting you?
Automating support and remote support functions without the need to take control and alerting us of issues.
Best RMM tool available in the Market!
What do you like best about the product?
1 single platform for all the IT needs, remote access, monitoring, patch management, alerting, and ticketing. I manage an operation with over 500 pcs and servers, Ninja One centralised all the IT tools into one.
Tool is very easy to use, very intuitive compared to some competitors in the market.
Tool is very easy to use, very intuitive compared to some competitors in the market.
What do you dislike about the product?
Support is good and efficient, but communication channels are emails, ticketing and phone call, I would like to have an option for Web Chat for contacting N.O. Support.
What problems is the product solving and how is that benefiting you?
Central managed solution for RMM, backup, Mobile management, patching and ticketing. It is a truly 1 stop shop for IT management
Great package of applications, does 99% of what I would want to manage our customers networks!
What do you like best about the product?
Great to have a single portal to manage our customer support queries, networks and devices. It's also fantastic to have built in knowledge base without having to leave the application. We love the automation available and its easy to implement and easy to use.
What do you dislike about the product?
The report writing needs a bit more love and attention.
What problems is the product solving and how is that benefiting you?
Ease if management, we dnt have to deal with multiple portals and logins. All tools integrated into a single pane of glass portal. With the automation, more can be achieved with less staff.
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