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NinjaOne is the best RMM I have ever used
What do you like best about the product?
NinjaOne has made managing customer servers and workstations a breeze. From software deployment, remote support and patch management it is the only tool we have needed to support our customers. The AI patch analysis is extremely useful to let us know when patches may have issues, and how to resolve them. Deploying NinjaOne could not be easier, our company was up and running on the same day as our trial started. Having tried several RMM solutions from the larger companies out there I can say that I will never go back. We have not had to contact support very often, but the one or two times we did responses and resolutions were given very quickly. I would encourage any MSP to give NinjaOne a shot, it has made our lives so much easier.
What do you dislike about the product?
There aren't really any downsides to NinjaOne that I am aware of, but some better support for linux remote desktop support would be nice, but not a major downside at all.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to support remote users, patch servers, and deploy and monitor antivirus software quickly and easily.
Review of Ninja RMM
What do you like best about the product?
I really like the patch management and remote tools. it really makes our job easier having everything automated. Customer support is really great as well.
- we recently subscribed to their backup solution, which we really like! it has already saved one of our clients from disaster!
we really like how we can have RMM, Backup, M365 Backup, AV all in one Spot, (they tell me M365 backup is coming to portal soon)
a feature we would like is to have the ticketing system built into that doesnt need to just have the companies we manage and have it more customizable.
- we recently subscribed to their backup solution, which we really like! it has already saved one of our clients from disaster!
we really like how we can have RMM, Backup, M365 Backup, AV all in one Spot, (they tell me M365 backup is coming to portal soon)
a feature we would like is to have the ticketing system built into that doesnt need to just have the companies we manage and have it more customizable.
What do you dislike about the product?
they have a tool called Quick Support which is an amazing idea. the fact that it does not have elevated permissions when you connect to the client makes your job really difficult to troubleshoot. a huge miss.
my above comment is still true. we found that the end user has to right click and run as admin to give us the admin privlages which is sometimes hard to tell users that are in their 80's that we support. but other than that. we love this company.
my above comment is still true. we found that the end user has to right click and run as admin to give us the admin privlages which is sometimes hard to tell users that are in their 80's that we support. but other than that. we love this company.
What problems is the product solving and how is that benefiting you?
patch management and automation.
helping people with their tech problems is the biggest part of our business and we rely heavily on the remote tools.
backup solutions for disaster recovery is a game changer!
helping people with their tech problems is the biggest part of our business and we rely heavily on the remote tools.
backup solutions for disaster recovery is a game changer!
Very useful Tool, Best RMM and one stop for all useful hardware related info. Productive dashboard
What do you like best about the product?
Patch Management
Hardware Inventory
Software Inventory
Reporting
Health Status Check
Detail info for Servers and Endpoints
Hardware Inventory
Software Inventory
Reporting
Health Status Check
Detail info for Servers and Endpoints
What do you dislike about the product?
Nothing it is very useful and good tool to have in organization
What problems is the product solving and how is that benefiting you?
One Tool for all
Ninja One Long Term Review
What do you like best about the product?
We've found Ninja One to be a very solid RMM. It's management and remote support tools are solid and well rounded. The pricing has always been competitive and fair. Some of the third party integrations could use more polish however they are constantly iterating and improving the product.
What do you dislike about the product?
Some integrations are incomplete. Ninja One rolled out their own remote control option. While it is better integrated than the third party offerings (splashtop and teamviewer) it still needs work to be on par with those offerings. Patching can at times be clunky.
What problems is the product solving and how is that benefiting you?
Streamlining patch management. "single pane of glass" management for all aspects of monitoring (patching, backup, AV, security).
Administrator of the Ninja environment and customer management
What do you like best about the product?
User-friendly, easy implementation, stable, many features, great dojo and customer support. Good for small and large installations and integrates seamlessly into the system.
What do you dislike about the product?
So far everything is good, help could always be provided quickly!
What problems is the product solving and how is that benefiting you?
For example, if a service crashes at a customer's site, the customer doesn't notice, and we can react to it because we receive a message. Just like with server failures, etc.
Efficient and easy remote asset/software management
What do you like best about the product?
The user interface and the platform's capabilities
What do you dislike about the product?
Ninja remote software is not reliable and remote access to assets is a bit challenging
What problems is the product solving and how is that benefiting you?
More efficient and faster asset management
NinjaOne is the best
What do you like best about the product?
NinjaOne is the best in every aspect . I like remote connection functionality and the fact that you can automate so many things . I like everything
What do you dislike about the product?
There is nothing that i dislike about NinjaOne
What problems is the product solving and how is that benefiting you?
Checks vulnerabilities and give help to solve them , collects data about all the devices , helps you connect remotely, running scripts that we are using everyday, help us patching the devices , install apps silently . Very beneficial for us
Reliable RMM tool that simplifies remote IT management.
What do you like best about the product?
i like ninjaone's simple interface and quick remote access. Its rea-time monitoring and automation save time and make IT management easier.
What do you dislike about the product?
sometimes the setup process can be a bit complex for new users, and the pricing might be high for smaller teams. Also, some advanced features could use better documentation.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes device management, speeds up support, automates patching - saving us time and improving it efficiency.
Good overall solution with some bumps
What do you like best about the product?
Enables us to centralize most of our daily management tasks into a single dashboard for our customers and is still on par or on top with other vendors that we compared... Plus Ninja One is more flexible in collab.
Remote support, Management, Inventory, etc. for traditional Windows environments works quite well and is easy to use and implement. With this, it saves us a lot of time and brings us quite some comfort.
First level support is friendly and quick to assist (but....)
Feature lists are constantly growing (but....)
Remote support, Management, Inventory, etc. for traditional Windows environments works quite well and is easy to use and implement. With this, it saves us a lot of time and brings us quite some comfort.
First level support is friendly and quick to assist (but....)
Feature lists are constantly growing (but....)
What do you dislike about the product?
Some features just don't work smoothly and it feels like we are being used as long-time beta testers. For example:
- Support reacts quickly but solutions often take too long or just fade away completely (sadly a picture we see with most vendors lately)
- We had constant issues with MDM enrolment on iOS for months and as soon as it is solved via patch, new issues with app deployment / policy refresh show up.
- Gravity Zone integration is after a long time still very basic and not of much use, some things are even confusing (p.e. different features to rollout compared to directly in Bitdefender Dashboard???)
- New CVE scan is just permanently RED for most devices because it alarms faster than the patches can be rolled out by their own patch-management, which seems very odd because basically we can never get a green dashboard
- more little things that just make life hard... like very poor Ninja mobile App support that takes years to actually work properly
- Support reacts quickly but solutions often take too long or just fade away completely (sadly a picture we see with most vendors lately)
- We had constant issues with MDM enrolment on iOS for months and as soon as it is solved via patch, new issues with app deployment / policy refresh show up.
- Gravity Zone integration is after a long time still very basic and not of much use, some things are even confusing (p.e. different features to rollout compared to directly in Bitdefender Dashboard???)
- New CVE scan is just permanently RED for most devices because it alarms faster than the patches can be rolled out by their own patch-management, which seems very odd because basically we can never get a green dashboard
- more little things that just make life hard... like very poor Ninja mobile App support that takes years to actually work properly
What problems is the product solving and how is that benefiting you?
Helps us to easily monitor, support and manage end customers remotely.
Game changer and most important tool for understaffed IT department
What do you like best about the product?
Simplicity and Power of the product. New features just keep coming and coming, company really does listen to its products users suggestion. Excellant support, Reasonable pricing, fantastic online community, YouTube training video. Really a rock solid product. Integrated very easily with Microsoft Entra SSO, deployment was a breeze. I am a single person IT Department, no way I could accomplish my job without this product, almost everything I do throughout the work day takes place in the single pane of glass of NinjaOne.
What do you dislike about the product?
I would like for it to do absolutely EVERYTHING. Love dealing with the reps, would like to see more documentation features, but hear thats coming!
What problems is the product solving and how is that benefiting you?
Patch management and remote management and monitoring, end user remote access, Helpdesk ticketing.
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