External reviews
3,611 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Crazy Good Sales, Service and Support
What do you like best about the product?
We're new to any RMMs. Did our own market research and testing, selected NinjaOne. From Day one it was obvious this was the tool, and the people we needed. We are an NPO and are always looking for best value. The NinjaOne team excelled with every meeting/interaction we had with them. After 6 months, it's still true, service and support rocks.
This tool saves up an amazing amount of local travel and time.
We're still basic users, but hope to get time to run through the Ninja Academy very Soon, looking forward to it.
This tool saves up an amazing amount of local travel and time.
We're still basic users, but hope to get time to run through the Ninja Academy very Soon, looking forward to it.
What do you dislike about the product?
I got nothing negative to say about the team at NinjaOne. They rock. It's a pleasure dealing with them.
Just so I can say I registered two complaints.
1. Redo the Organizations to allow for a end client with departments and locations (instead of the MSP multi client focus)
2. Change all times to the Standards ISO/ANSI format ie 2025-05-15.
Just so I can say I registered two complaints.
1. Redo the Organizations to allow for a end client with departments and locations (instead of the MSP multi client focus)
2. Change all times to the Standards ISO/ANSI format ie 2025-05-15.
What problems is the product solving and how is that benefiting you?
Time and cost management for our helpdesk requirements.
NinjaOne FTW!!
What do you like best about the product?
NinjaOne has a bevy of tools and services that eases the manual workload for the IT professional
What do you dislike about the product?
While there are no downsides to using NinjaOne, I wish the communication/support remained the same as in the beginning when I was deciding on using NinjaOne versus their competitors
What problems is the product solving and how is that benefiting you?
Remote management, cloud backup, and patch management
Easy and friendly to use software and outstanding support!
What do you like best about the product?
We enjoy daily the ease of use and functionality that streamlines the ticketing and remote management process. The software is intuitive and easily taught to new hires. Implementation was easy and allowed for intergration with our apps. Also, the support we receive from our account manager, Jordan Duffy, and the technical team is amazing!
What do you dislike about the product?
There is nothing I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved our time issues regarding ticketing and resolution management. The tools have increases productivity and efficiency of our IT department.
NinjaOne is a great RMM for both internal I.T. and MSP
What do you like best about the product?
Very quick presentation of endpoint status and quick to check in on automation, software installation, remote access and remote cli. Its used every day.
NinjaOne makes my position in I.T. a lot more efficient, especially when compared to other RMM's. Its light-weight and hassle -free. You don't get pesky sales calls from the Ninja team either.
NinjaOne makes my position in I.T. a lot more efficient, especially when compared to other RMM's. Its light-weight and hassle -free. You don't get pesky sales calls from the Ninja team either.
What do you dislike about the product?
The only slight downside is the Ninja Remote software temporarily disconnecting when changing a user session or logging out. The disconnect has gotten shorter over the life of NinjaRemote but I would like to have no disconnect.
What problems is the product solving and how is that benefiting you?
Before NinjaOne we were using Logmein Central. And by "we" I mean there was only one person using it because it was not a good product. Now our whole team uses ninja due to its versatility, user-friendliness, user-intuitiveness, and powerful all-in-one solution to managing endpoints and infrastructure.
A Reliable and Efficient Solution for IT Assets Management
What do you like best about the product?
Overall, we are satisfied with NinjaOne. The platform offers a comprehensive and user-friendly solution for remote monitoring and management. Key features that stand out include:
Automated Patch Management: Ensures devices stay up to date with minimal manual intervention, reducing security risks and downtime.
Remote Access and Support: Reliable and fast remote control functionality makes it easy to troubleshoot and support end users efficiently.
Inventory Management: Provides clear visibility into hardware and software assets, helping with audits and lifecycle planning.
Automated Patch Management: Ensures devices stay up to date with minimal manual intervention, reducing security risks and downtime.
Remote Access and Support: Reliable and fast remote control functionality makes it easy to troubleshoot and support end users efficiently.
Inventory Management: Provides clear visibility into hardware and software assets, helping with audits and lifecycle planning.
What do you dislike about the product?
Some policies are not functioning as intended — for example, the logoff policy does not apply consistently across all computers. Additionally, there are structural limitations in the user management system: it only supports two hierarchical levels, which prevents proper organization by division, department, and subdepartment.
What problems is the product solving and how is that benefiting you?
Remote Access and Support, Automated Patch Management
NinjaRRM - Best in Class
What do you like best about the product?
1. Super Clean Interface:The dashboard feels intuitive. I didn’t have to dig through endless menus to find what I needed. It’s one of the few RMM tools that doesn’t feel like it was built in 2005.
2. Remote Access: The remote tool is fast and reliable. I’ve even used it from my phone while out grabbing coffee.
3. Automation: I’ve set up scripts and patch schedules that save me hours every week. It’s like having a mini team working in the background.
4. Integrations: Good selection of options if you do not want to be in the Ninja Ecosphere
2. Remote Access: The remote tool is fast and reliable. I’ve even used it from my phone while out grabbing coffee.
3. Automation: I’ve set up scripts and patch schedules that save me hours every week. It’s like having a mini team working in the background.
4. Integrations: Good selection of options if you do not want to be in the Ninja Ecosphere
What do you dislike about the product?
Learning Curve: Some of my users have reported a slight learning curve due to the platform’s extensive feature set.
What problems is the product solving and how is that benefiting you?
With such a small team, we need tools that take the complexity out of our day-to-day work.
NinjaOne is a multi-tool every IT Professional needs to have in their back pocket
What do you like best about the product?
Single pane of glass to see details of every system is a huge time saver. Being able to deploy apps, scripts and scheduled tasks is a game changer. Software patching and application version control work flawlessly. We live in this tool everyday.
What do you dislike about the product?
We haven't found any downsides to NinjaOne yet. It delivers on all of the promises and then some.
What problems is the product solving and how is that benefiting you?
We were able to retire our old patching server, remoting tool and script deployment server with NinjaOne. Which was a big cost savings for us.
Patch Management and RMM made easy!
What do you like best about the product?
Ninja One has really helped our organization make great strides towards getting our workstations up-to-date with Windows and 3rd party patching. The ability to run scripts and use custom fields is invaluable in ensuring compliance with standards that we have set.
What do you dislike about the product?
I wish patching was 'relentless'. If machines need multiple reboots to install updates, it will only do one round of updates, meaning that we have to manually patch in those instances.
What problems is the product solving and how is that benefiting you?
Patching and script deployment are the biggest benefits to NinjaOne for our org.
Very satisfied
What do you like best about the product?
Customer support is top notch
Onboarding service is awesome
Onboarding service is awesome
What do you dislike about the product?
No downsides to using Ninjaone , No comments
What problems is the product solving and how is that benefiting you?
ASSETS MANAGEMENT , RRM TO DEVICES
NinjaOne offers a streamlined, user-friendly experience for IT teams from a single platform.
What do you like best about the product?
What I like best about NinjaOne is its intuitive interface and powerful automation tools, which make it easy to monitor, manage, and support endpoints remotely without the complexity found in many other RMM solutions. Its fast deployment, reliable patch management, and integrated remote access also stand out for improving IT efficiency and response time.
What do you dislike about the product?
One common dislike about NinjaOne is the limited customization and reporting features compared to some other RMM platforms. Some users also mention that advanced scripting capabilities could be more robust, and integrations with third-party tools, while improving, can still feel limited in certain environments.
What problems is the product solving and how is that benefiting you?
IT Asset Management: It provides real-time visibility into hardware and software assets, helping us track devices, ensure compliance, and plan lifecycle management more effectively.
showing 1,701 - 1,710