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Easy to Sell, Fast to Deploy, and Delivers Value Quickly
What do you like best about the product?
From a Sales Director perspective, what I like best about Ninja is how easy it is to sell and how quickly customers see value. The platform is clean, intuitive, and fast to deploy, which shortens sales cycles and reduces friction during demos. Commercially, the pricing model is predictable and scales well, making it easier to position against competitors without lengthy justification. Most importantly, Ninja delivers consistent performance and strong customer satisfaction, which translates directly into renewals, upsell opportunities, and long-term trust.
What do you dislike about the product?
Simplicity can sometimes work against it in complex enterprise conversations
What problems is the product solving and how is that benefiting you?
NinjaOne consolidates remote monitoring, management, patching, automation and endpoint control into one platform.
Simple device management with a modern interface and clear status information
What do you like best about the product?
Simple management and distribution of all devices in the network. Windows updates and software can be distributed with more or less effort. The interface is also contemporary, modern, and you are informed about the current status of the devices in a simple and straightforward way.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
What do you dislike about the product?
Small disadvantage: Dojo and help articles are mostly in English. Also, the "exams" can only be taken in English. It would also be great if you could configure the certification so that only the topics you actually use are covered. More automation templates concerning the initial setup of a device would be great. For example, as soon as the agent is on, having the option to adjust power settings, disable the firewall, etc.
What problems is the product solving and how is that benefiting you?
With nearly 250 devices in the company, we were looking for a tool that would provide us with assistance regarding the status of the devices, the management of updates and patches, as well as with larger software installations. We were able to cover this to a large extent with Ninja.
Real-Time Monitoring & Alerts That Keep Us Ahead
What do you like best about the product?
Real time monitoring and alerts. It is important to know the moment something goes wrong.
What do you dislike about the product?
Really do not like the ticketing system. Its terrible
What problems is the product solving and how is that benefiting you?
I really love the custom results. They make it easier to understand.
Centralized Endpoint Management with Real-Time Monitoring and Remote Troubleshooting
What do you like best about the product?
NinjaOne has proven to be extremely valuable for endpoint management by enabling our organization to consolidate multiple IT processes into a single, centralized platform. Rather than relying on several separate tools for different IT functions, NinjaOne allows us to efficiently manage systems through one unified solution, reducing complexity and improving operational efficiency.
The platform’s real-time monitoring capabilities are particularly beneficial, as they provide immediate visibility into device performance and overall system health. We are able to conduct computer health checks, proactively identify potential issues, and implement automated workflows—all from a single, intuitive dashboard.
Additionally, NinjaOne’s remote troubleshooting functionality is one of its strongest features. It allows our IT team to securely access and resolve employee device issues remotely, eliminating the need for on-site visits and significantly reducing downtime while improving support responsiveness.
The platform’s real-time monitoring capabilities are particularly beneficial, as they provide immediate visibility into device performance and overall system health. We are able to conduct computer health checks, proactively identify potential issues, and implement automated workflows—all from a single, intuitive dashboard.
Additionally, NinjaOne’s remote troubleshooting functionality is one of its strongest features. It allows our IT team to securely access and resolve employee device issues remotely, eliminating the need for on-site visits and significantly reducing downtime while improving support responsiveness.
What do you dislike about the product?
I do not have any negative feedback regarding NinjaOne as a product or service. We have been using the platform for approximately eight years, and I was personally involved in negotiating and setting up our original contract. Throughout this time, NinjaOne has proven to be a reliable and effective solution, and our overall experience has been very positive.
The only area of concern I would like to highlight relates to pricing transparency and consistency. At times, pricing information appears to vary depending on whether discussions take place via email or over the phone, which can make it challenging to establish clear and predictable cost expectations. Having more concrete and standardized pricing details would be extremely helpful for budgeting and long-term planning purposes.
As a small organization experiencing rapid growth, it is critical for us to understand how NinjaOne’s pricing model will scale alongside our business. Clear visibility into future costs will allow us to make informed decisions about whether NinjaOne will continue to be a sustainable and strategic solution as we expand, or whether we should begin evaluating alternative platforms that offer similar capabilities with more defined pricing structures.
Overall, we value our long-standing relationship with NinjaOne and would welcome greater pricing clarity to support our continued growth and partnership.
The only area of concern I would like to highlight relates to pricing transparency and consistency. At times, pricing information appears to vary depending on whether discussions take place via email or over the phone, which can make it challenging to establish clear and predictable cost expectations. Having more concrete and standardized pricing details would be extremely helpful for budgeting and long-term planning purposes.
As a small organization experiencing rapid growth, it is critical for us to understand how NinjaOne’s pricing model will scale alongside our business. Clear visibility into future costs will allow us to make informed decisions about whether NinjaOne will continue to be a sustainable and strategic solution as we expand, or whether we should begin evaluating alternative platforms that offer similar capabilities with more defined pricing structures.
Overall, we value our long-standing relationship with NinjaOne and would welcome greater pricing clarity to support our continued growth and partnership.
What problems is the product solving and how is that benefiting you?
NinjaOne has provided our company with full visibility and control over all devices, enabling us to quickly identify and resolve issues while maintaining consistent performance across our network. This centralized management has streamlined operations and ensured that our systems run efficiently with minimal disruptions.
In addition, NinjaOne’s reporting and analytics tools deliver clear insights into system health, security status, and overall IT performance. These actionable insights empower us to make informed, data-driven decisions and strategically plan future upgrades and resource allocations.
From a security and compliance perspective, NinjaOne has been instrumental in helping us maintain regulatory adherence. As a company required to comply with state regulations, the platform’s automation and monitoring capabilities ensure that our systems remain secure and up to date, reducing the risk of compliance violations.
Overall, NinjaOne has allowed our organization to focus on growth and strategic initiatives rather than being consumed by IT discrepancies or operational challenges. By proactively addressing potential issues and providing robust tools for management, NinjaOne has not only improved our IT operations but also strengthened our ability to pursue long-term business objectives without compromise.
In addition, NinjaOne’s reporting and analytics tools deliver clear insights into system health, security status, and overall IT performance. These actionable insights empower us to make informed, data-driven decisions and strategically plan future upgrades and resource allocations.
From a security and compliance perspective, NinjaOne has been instrumental in helping us maintain regulatory adherence. As a company required to comply with state regulations, the platform’s automation and monitoring capabilities ensure that our systems remain secure and up to date, reducing the risk of compliance violations.
Overall, NinjaOne has allowed our organization to focus on growth and strategic initiatives rather than being consumed by IT discrepancies or operational challenges. By proactively addressing potential issues and providing robust tools for management, NinjaOne has not only improved our IT operations but also strengthened our ability to pursue long-term business objectives without compromise.
Easy, Painless RMM Setup That Just Works
What do you like best about the product?
The RMM agent really easy deploy and painless to install.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
What do you dislike about the product?
On occassion, the dashboard doesn't reflect a pc status correctly. The PC online but it's show offline on the dashboard. But it does correct itself later.
What problems is the product solving and how is that benefiting you?
It save me time, give me a great remote access tools, patch management and records of the PC status.
Easy-to-Use Interface That Makes Work Simple
What do you like best about the product?
The interface was easy to use and fairly easy to setup.
What do you dislike about the product?
The first time setting this up took longer than expected because we got little help.
What problems is the product solving and how is that benefiting you?
Remote support has been something we struggled with. With Ninja, this process is much easier.
Great for Windows Updates, CVE Tracking, and Service Monitoring
What do you like best about the product?
This product has been great at helping manage Windows updates and monitoring CVEs for all of our servers. It is also great at monitoring necessary services on machines. The remote desktop feature is great. It's the only way I have found to conveniently connect to the machines from home using an iPad while maintaining a secure connection.
What do you dislike about the product?
There is a strong need for more customizable dashboards, especially ones that let you combine locations.
What problems is the product solving and how is that benefiting you?
Ninja One is giving us a better, more automated way to monitor services, patching, and CVEs on our fleet of servers. It also provides great secure remote connections from a wider range of places.
Remote Access Makes Assisting End Users Easy
What do you like best about the product?
Being able to remote computers to assist end users.
What do you dislike about the product?
MDM has not been my favorite, and we are moving away from it.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping from ticketing to software deployment. It is a great tool, and I couldn't do my job without it.
Centralized Computer Management with Powerful Script Automation
What do you like best about the product?
I like the ability to create scripts and have them run on the computers. To be able to manage the computers in one place.
What do you dislike about the product?
The RMM is sometimes doesn't work at times. There is times that the computer will be on even when I am connected to the computer through cmd or powershell the computer will not let me RMM into it and says there is no path found.
What problems is the product solving and how is that benefiting you?
It offers our patch management and to be able to service our end users remotely when needed.
NinjaOne Made Windows Patch Management Effortless
What do you like best about the product?
We joined NinjaOne for the Windows patch management. The other stuff is great like inventory management, remote desktop, but that was the biggest deal for us. It eliminated so much overhead with patch management.
What do you dislike about the product?
I would like better software deployment tools. Also ticketing could be a bit nicer looking and intuitive with attaching users to machines, or organizations.
What problems is the product solving and how is that benefiting you?
Patch management. remote desktop, inventory management, ticketing.
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