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NIce and powerful RMM service for system administrators for remote device management
What do you like best about the product?
All in one place, support of all OSes, convenient interface, intergation with SentinelOne
What do you dislike about the product?
Some features require additional payment, but that's the case almost everywhere
What problems is the product solving and how is that benefiting you?
NinjaOne solving and covers all the needs and purposes listed in the previous paragraph above
Reliable all-in-one solution for IT management and support
What do you like best about the product?
NinjaOne is a powerful, intuitive tool for Remote Monitoring and Management (RMM) that noticeably eases our IT daily routine. Particularly noteworthy are the easy implementation, the clear user interface, and the efficient automation functions – whether in patching, script distribution, or monitoring.
The integration with common tools works smoothly, and the transparency over our endpoints has significantly improved since its introduction. The reports are also easy to understand and can be quickly customized.
Another plus is the reliable support: quickly accessible, competent, and solution-oriented.
NinjaOne is used daily in the work routine to support our customers.
The integration with common tools works smoothly, and the transparency over our endpoints has significantly improved since its introduction. The reports are also easy to understand and can be quickly customized.
Another plus is the reliable support: quickly accessible, competent, and solution-oriented.
NinjaOne is used daily in the work routine to support our customers.
What do you dislike about the product?
The reporting functions are already helpful, but could be made more flexible. A stronger customization of the reports, for example through user-defined layouts or advanced filters, would further enhance their professional use in a customer context.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of time-consuming management of distributed endpoints through a central platform for monitoring, management, and automation. This increases efficiency, reduces error rates, and improves transparency and responsiveness.
Easy Handling and Comforable
What do you like best about the product?
- easy to use and configure
- good integrations
- easy to implement
- good support
- good integrations
- easy to implement
- good support
What do you dislike about the product?
sometimes conditions and notifications are not triggered or sent
What problems is the product solving and how is that benefiting you?
- Quick Support
- Monitoring
- Monitoring
Good product that convinces even after years, good and fast support with a friendly team.
What do you like best about the product?
NinjaRMM helps us automate everyday tasks and better manage our daily routine while enforcing standards. With several thousand devices, we maintain consistent control and use it with automations multiple times a day or even from a smartphone outside of regular working hours. The integration of backup and antivirus brings everything together in one central location. The web interface is usually intuitive to use, which also helps end-customer technicians with their own access without extensive training. Support is usually quick in case of errors and analyzes problems directly remotely with a technician, as access from support is restricted for data protection reasons. Furthermore, the system has been continuously developed since its implementation a few years ago, and our contact person, Andre H., specifically points out interesting features to us and enables them.
What do you dislike about the product?
The dashboard is designed for patching. Independent views for system status and backups are missing.
What problems is the product solving and how is that benefiting you?
Keep an overview. With many hundreds of customers, you have to do justice to all of them, the RMM also keeps these customers in the foreground.
Ninjaone for complete IT management
What do you like best about the product?
Ninjaone allows full management of mobile devices and the support throughout the subscription provides technical and commercial clarity.
What do you dislike about the product?
Consumption on use requires monitoring of subscribed products
What problems is the product solving and how is that benefiting you?
Remote control of mobile devices
An invaluable tool for IT client service management
What do you like best about the product?
NinjaOne has proven to be an invaluable tool for simplifying and streamlining IT management for our clients. With real-time monitoring, remote management, patch management, and documentation, it's become an essential tool that we rely on daily to serve our clients.
What do you dislike about the product?
Product documentation and support could be better. Some processes, such as managing online backups are confusing and difficult to understand.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us efficiently monitor, maintain, and service our clients, allowing us to provide them with advanced monitoring, management, and security services at an affordable price.
Decent product that has technical support that answers the phone
What do you like best about the product?
easy and automation, and tech support that answers the phone
What do you dislike about the product?
Automatic updates fail more often then n-able and a few others.
What problems is the product solving and how is that benefiting you?
better RMM than most, and for the price best we've found.
NinjaOne has solved issued with deployed laptops
What do you like best about the product?
Being able to get updates on different systems in the network and being able to update as soon as possible. We get updates on new things down the pipleline of planned future releases. Support is quick to respond if an issue arises.
What do you dislike about the product?
What needs the most love in the dislike would be the 3rd Party patching. They keep growing and parts of the original product may see to get left behind and helpfully keep all the products up to date.
What problems is the product solving and how is that benefiting you?
Being able to keep the endpoints updated with patches when staff is not updating.
The best RMM Experience
What do you like best about the product?
I love how quick and responsive this platform is. I can quickly push out an update and see results almost instantly. They also make it easy to deploy updates or make changes to a single device as opposed to something like Intune where you are forced to push out a policy update to a device group. Coupled with the fast implementation speed, this makes it easy to prototype and test new policies and/or configurations before rolling it out to a wider audience.
What do you dislike about the product?
I wish there were more features to support mono-organizations as opposed to an MSP. Don't get me wrong, the existing features are fully adaptable to be used within a single organization, but certain things are made a bit more difficult. For example, if you chose to use "organizations" to define your different corporate departments, you cannot use the deduplication feature to prevent orphan objects from being created when moving a device from one department to another because Ninja treats these as being separate organizations entirely. Thankfully, the NinjaOne team is very receptive to feedback and is always implementing new features.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us control all the devices in our organization and manage them remotely. This is very important as our teams and devices are decentralized and deployed throughout the US with a mix of both in-office, remote work, and field operations.
Great all around RMM
What do you like best about the product?
It just works. Coming from another RMM product that didn't work well at all and rarely got updates, Ninja does a great job and being simple and usable and works very well. Also gets updates and features often, some of which are driven by the community.
What do you dislike about the product?
I've had a few instances where I had to reinstall the software or reboot the PC for the software to work properly, however not often. Also the Remote tool can be a bit slow to work after a PC has booted up.
What problems is the product solving and how is that benefiting you?
Being an all in one solution that works well while not being too complicated. Very user friendly.
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