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Great product, and great customer service
What do you like best about the product?
One of the best things about NinjaOne is its simplicity and ease of use—it’s got a very clean, intuitive interface that makes remote monitoring and management (RMM) less of a headache, especially compared to older, clunkier platforms.
What do you dislike about the product?
The reporting features, while improving, can feel limited or not customizable enough.
What problems is the product solving and how is that benefiting you?
NinjaOne has streamlined our IT operations by giving us a centralized platform for device management, patching, remote access, and monitoring. It’s helped us respond to issues faster, automate routine tasks, and maintain better visibility across all endpoints. The simplicity of the interface, combined with powerful automation and alerting, has saved us time and improved overall efficiency.
Excellent Service and People
What do you like best about the product?
I like that i can get a person on the horn quickly and not have to wait DAYS to get a response back. The recent utility we played with, NinjaOne Backup, was super easy to get started and understand. Really looking forward to pushing forward with the integraiton.
What do you dislike about the product?
I think the patch management reporting could be better. Alot of the times I dont get clear reasons for failures.
What problems is the product solving and how is that benefiting you?
Ninja makes remoting into machines a breeze.
Why go any where else!!
What do you like best about the product?
It saves my team hours of time leaving them open to take on the harder tasks.
What do you dislike about the product?
Development release of new features.. But really that just tells me they spend time before they let anyone try it.
What problems is the product solving and how is that benefiting you?
Allowing my IT company go from local IT company that can take on customers outside our drive limit.
Great remote management and deployment tool
What do you like best about the product?
It is very easy to get up and running, I particularly like the remote management of endpoints, no VPN required.
What do you dislike about the product?
Sometimes in the interface isn't the most intuitive.
What problems is the product solving and how is that benefiting you?
It allows us to provide remote support for endpoints without the need for VPN, as our user based is spread out across the globe this is extremely important. It also allows strong management of Windows and Third-Party patching to keep pace with security vulnerabilities and security requirements.
Great Product with good people
What do you like best about the product?
Ninja has been a life saver for me. It has allowed me to manage devices across multiple operating systems from a single application.
Always updating and adding new features.
My account team is responsive to my requests and also proactive in sending information about updates and new features that cover topics that i brought up months ago.
The few times i have to reach out to support they were responsive and were able to resolve my issue in a timely manner.
NinjaDojo is an amazing resource.
Always updating and adding new features.
My account team is responsive to my requests and also proactive in sending information about updates and new features that cover topics that i brought up months ago.
The few times i have to reach out to support they were responsive and were able to resolve my issue in a timely manner.
NinjaDojo is an amazing resource.
What do you dislike about the product?
No problems with NinjaOne at this time. Could use more direct integrations with security tool vendors.
What problems is the product solving and how is that benefiting you?
The main problem NinjaOne has solved for me is managing everything in a multi-operating system environment.
An Excellent Management Tool
What do you like best about the product?
NinjaOne makes mass management of devices across the organization easy by providing a convenient dashboard to see the health of all machines in one place. NinjaRemote, aside from a couple of small headaches, is a very useful remote tool that has saved me a lot of drive time.
What do you dislike about the product?
While I love NinjaRemote when it works, there are many times that it is very finnicky and unstable, especially for some remote users we have stationed in traveling trucks running on hotspot. Even when connected to the internet with a strong signal, sometimes Ninja will take 10-15 minutes to recognize the user is even online and then another 5-10 before remote access is usable. This will often drive up the average ticket time.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it much easier to track and manage all of our organization's devices. It also allows us to fix issues at other branches and offices that would have required a physical trip in the past.
The setup and configuration went pretty smooth.
What do you like best about the product?
NinjaOnes ability to see the devices and display all information.
What do you dislike about the product?
I would like to see more granular deployment of vulnerability fixes.
I would like to see a software Portal built into the system.
I would like to see Provisioning built into the system as well. (Imaging)
I would like to see a software Portal built into the system.
I would like to see Provisioning built into the system as well. (Imaging)
What problems is the product solving and how is that benefiting you?
Problem: patch management ---- NinjaOne is giving us more piece of mind when it comes to updating computes with the latest vulnerability fixes.
NinjaOne in daily IT operations: User experiences and suggestions for improvement
What do you like best about the product?
Positive Feedback on the Current Solution
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
What do you dislike about the product?
The current situation presents significant challenges that severely impact both internal efficiency and customer satisfaction. The following points stand out negatively:
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
What problems is the product solving and how is that benefiting you?
1. Manual Patch Comparison – Are the Systems Really Up to Date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
NinjaOne
What do you like best about the product?
Single dashboard to manage all devices and applications.
Training provided with the deployment
Training provided with the deployment
What do you dislike about the product?
I'd like to see more troubleshooting tools to test connectivity.
more applications deployments
more applications deployments
What problems is the product solving and how is that benefiting you?
troubleshooting endpoints and application deployment; why we procured it two years ago.
No points of criticism
What do you like best about the product?
- good range of functions
- reliable execution of scripts and automations
- very good accessibility of contacts and support
- very easy to use
- reliable execution of scripts and automations
- very good accessibility of contacts and support
- very easy to use
What do you dislike about the product?
- the Bitdefender GravityZone integration could have more features
What problems is the product solving and how is that benefiting you?
The time to provide new devices for our end users has been massively reduced by NinjaOne.
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