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So Many Features!
What do you like best about the product?
The MDM for Android offers full device lockdown, allowing customization of default apps and restricting the app store to IT-approved applications. I noticed this feature after being a NinjaOne customer for about eight months
What do you dislike about the product?
I truly wish the script library included more pre-built scripts. For example, on Windows machines, the Winget functionality has been invaluable to me as a Linux power user and early adopter. Having a built-in script to pull all installed application packages would be fantastic. For now, we rely on a custom script that our techs run manually when troubleshooting computers remotely.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a game-changer for us when remotely accessing sites that would otherwise require extensive travel. Its multi-connect functionality enables seamless remote support across multiple endpoints, significantly improving efficiency and reducing downtime.
NinjaOne is a great product that makes our lives easier
What do you like best about the product?
The amount of data and the ability to use it to make powerful policies and scripting.
What do you dislike about the product?
The patching could be better about information about the reason for failures.
What problems is the product solving and how is that benefiting you?
Gathering information into a single data source as well as keeping systems up to date and allowing us to manage software and scripting in a secure manner.
Ninja RMM has been a one shop solution for our IT needs
What do you like best about the product?
Ninja RMM has many robust features that our IT company relies on. Their streamlined automations process, computer patching and remote software are all things we use daily and rely on. Plus their support is always top notch and it is always easy to get a hold of someone in order to get help with something.
What do you dislike about the product?
Nothing stands out currently as a huge dislike
What problems is the product solving and how is that benefiting you?
Ninja is the backbone of our IT operations. Without it we wouldn't be able to function.
Very good Remote Monitoring and Management (RMM) product
What do you like best about the product?
Users can monitor devices such as computers, servers, and SNMP devices in real-time. Additionally, they can inform IT staff about potential issues through threshold-based alerts. This proactive approach helps to identify and resolve problems before they escalate.
What do you dislike about the product?
The permissions that can be set are unfortunately not always feasible for the MSP.
What problems is the product solving and how is that benefiting you?
NinjaOne helps automate manual and repetitive tasks, such as managing operating systems and third-party applications, remote control, managing backups and antivirus programs, as well as script creation.
Efficient RMM solution with strong automation and user-friendly interface
What do you like best about the product?
- Powerful automation and fast script execution
- Clear, centralized management interface
- Reliable, fast support and regular updates
- Mobile app for quick actions on the go
- Easy use in remote support, real-time monitoring, and log analysis.
- Onboarding of new devices is quite straightforward.
- Clear, centralized management interface
- Reliable, fast support and regular updates
- Mobile app for quick actions on the go
- Easy use in remote support, real-time monitoring, and log analysis.
- Onboarding of new devices is quite straightforward.
What do you dislike about the product?
- Limited options for report customization
- Occasional issues with the integrated remote tool
- Occasional issues with the integrated remote tool
What problems is the product solving and how is that benefiting you?
Recurring tasks can be completed very quickly and easily through automations and scripts. Monitoring of systems, e.g., hard drives, is a breeze thanks to the clear dashboard, thereby solving many problems that can arise from full partitions.
Administrator
What do you like best about the product?
Eas of use and friendly people to work with
What do you dislike about the product?
I dont dislike anything with ninjaone at all
What problems is the product solving and how is that benefiting you?
they way it auto updates all windows computers
Overall, my experience with ninja has been very positive - it's reliable and inobtrusive
What do you like best about the product?
remote cmd / powershell, file browser, remote task manager, update management, reliability
being able to quickly check what is going on with a system, and run certain tasks without having to wait for the user to be free to connect is fantastic
being able to quickly check what is going on with a system, and run certain tasks without having to wait for the user to be free to connect is fantastic
What do you dislike about the product?
would prefer to be able to access via a locally installed program rather than using a web portal, but that's hardly a deal breaker
have recently been having issues with input lag when typing
For the helpdesk part, being able to reply to individual responses, and be able to split individual response as new tickets would be a huge improvement
also being able to un-merge tickets that were mistakenly / accidentally merged would be handy
Would also be nice to have email signatures on any replies we send
have recently been having issues with input lag when typing
For the helpdesk part, being able to reply to individual responses, and be able to split individual response as new tickets would be a huge improvement
also being able to un-merge tickets that were mistakenly / accidentally merged would be handy
Would also be nice to have email signatures on any replies we send
What problems is the product solving and how is that benefiting you?
I mainly use it for
Remote management has never been so easy
What do you like best about the product?
We get all the information about the devices at a glance with Ninja and can perform all necessary actions, scripts, and installations on the devices with just a few clicks. Ninja is THE tool in our daily work.
What do you dislike about the product?
The reporting engine still leaves a bit to be desired, but active work is being done on it, and through direct contact with the product managers, we can watch live as this part in Ninja improves.
What problems is the product solving and how is that benefiting you?
Quick access to our customers' devices, perform problem-solving on the devices without the user having to participate. This eliminates the need for constant coordination with the end user.
Excellent and powerful tool
What do you like best about the product?
We have been using NinjaOne for over a year and have found it very valuable for everything from remote control to patch management. The interface is intuitive and easy to use. They are always looking to improve the service they offer too with regular updates and a very helpful community forum and lots of API integrations to connect other tools to your dashboard.
What do you dislike about the product?
The reporting tool can be confusing to use and I find it difficult to extract information.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for patch management, asset tracking and as a remote support tool
Doing more with less
What do you like best about the product?
NinjaOne makes it extremely easy to support our widely spread company devices, both on-prem and remote.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
What do you dislike about the product?
The Support Desk function is pretty basic. I would like to see more features surround automated routing or AI based decision-based routing. Currently you can devise rules to do some of this, but this doesn't work for every scenario.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a singular solution to managing our endpoints. Both from a patch management perspective and remote management and support desk function. It allowed us to consolidate what used to be three different solutions into one, greatly simplifying the tools needed to be learned and used by my support staff.
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