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Experience with NinjaOne as an MSP
What do you like best about the product?
NinjaOne is an absolute game changer for us. We previously had another RMM platform and only had problems with it. With NinjaOne, I can rely on important updates and patches actually being installed. The contact with the representatives and support has also worked smoothly so far. The implementation worked quickly and without problems.
What do you dislike about the product?
I can't really mention any negative points. The only criticism at the moment is the prompt for a PC restart after patching. This is currently a bit outdated and is not translated correctly.
What problems is the product solving and how is that benefiting you?
Through NinjaOne, we finally have the ability to ensure that critical updates have indeed been installed.
Just started, but already streamlining IT tasks.
What do you like best about the product?
Probably the best thing about NinjaOne is how convenient it is to have everything you need when working remotely on a computer. From being able to view the information of the machine to Remote Access to Task Manager, it is awesome!
What do you dislike about the product?
Since we just started, I haven't really found anything that I really "dislike" about the product. But if I had to pick one thing, it would be nice if the platform could integrate with more 3rd party systems.
What problems is the product solving and how is that benefiting you?
Again, although we just started, we are already seeing the benefits. Since our company has a small IT department, this helps tremendously by cutting down time to complete tasks and even the ability to automate some of those as well.
Fantastic Products with amazing Support Team (Not That You'll Need them)
What do you like best about the product?
I love that NinjaOne just works - It's feature rich, but not complicated.
What do you dislike about the product?
I would love more local machine support (users, groups, etc.)
What problems is the product solving and how is that benefiting you?
Patching is simple and effective - for MSFT and 3rd Party. We don't have to "manage" it as much as set and monitor.
Ninja One has far exceeded our expectations
What do you like best about the product?
The functionality of the patching and automation are superior to other products we have used. The MDM feature is also very user friendly and works perfectly for our needs.
What do you dislike about the product?
I have yet to find anything that I dislike about Ninja One.
What problems is the product solving and how is that benefiting you?
We needed an all in one solution to manage not only patching but MDM and online backup. Ninja One has done all of these very well.
Working with it eases the daily routine of our employees and significantly reduces manual tasks.
What do you like best about the product?
Above all, the automatic setup of new devices has freed up a lot of time in our company for other tasks.
What do you dislike about the product?
I am currently not aware of any functions that we do not like.
What problems is the product solving and how is that benefiting you?
A major problem before the introduction of NinjaOne was setting up new hardware. A lot of time was needed for manual installation here.
NinjaOne Review
What do you like best about the product?
We've been using NinjaOne for several months now, and the experience has been outstanding. As an all-in-one remote monitoring and management (RMM) platform, NinjaOne has drastically improved our IT operations. The user interface is intuitive, making it easy for both seasoned technicians and new team members to navigate and utilize effectively.
What do you dislike about the product?
While the platform excels in many aspects, the reporting features feel a bit limited. We’d love to see more customizable report templates and advanced analytics to help with deeper insights and client reporting. Additionally, some features feel more geared toward MSPs, so if you're an internal IT department, there may be tools you don’t fully utilize.
What problems is the product solving and how is that benefiting you?
1. Ensures Uptime for TMS and Mission-Critical Systems
2. Remote IT Management for a Global Fleet
3. Proactive Issue Detection & Resolution
2. Remote IT Management for a Global Fleet
3. Proactive Issue Detection & Resolution
Ninja1 Product Review
What do you like best about the product?
We are using NinjaOne as our primary source for Patch Management. It has help with consolidating multiple locations in addition to helping with recognizing and resolving vulnerabilities. We will continue expand on the many features Ninja1 provides as we get more familiar with product. Support has been very helpful with guiding us through the application.
What do you dislike about the product?
We would like reporting to be a little easier to setup or have more non-technical user option to provide to other depts if need be
What problems is the product solving and how is that benefiting you?
We were looking for product that could help our organization consolidate all our devices/servers into one platform. This will be used for patch management, help desk support, and vulnerability tracking.
NinjaOne RMM has worked well for our small MSP
What do you like best about the product?
Affordable with no contracts - this is important for a small MSP, as clients can change a lot in 1 year. Features that are in place work well. Support from NinjaOne is quick and the account manager is responsive. we use it everyday to manager about 25 clients with a total of 280 endpoinits.
What do you dislike about the product?
The implementation of some features are not as intuitive as I would like (for me - maybe other people like it). There are small things, such as no ability to chat with the use through the agent until a remote session is initiated, that I would like to see. The ticketing has some issues with the phone app and the export CSV is not very useful in the format it exports. These are minor and we are happy and expect things to keep improving.
What problems is the product solving and how is that benefiting you?
NinjaOne manages and monitors: OS patching; Backup; virus/malware security; system health. We also use the built-in ticketing (this could use some improvements). We integrate with SentinelOne for security. We also integrate with Webroot for DNS filtering (only web filtering from Webroot)
Simple, effective, and adaptable
What do you like best about the product?
The best part is the versatility that Ninja brings when performing different tasks on our clients' systems.
What do you dislike about the product?
The reports section is, without a doubt, the one I have used the least. I don't think it contributes much to warrant spending time on it.
What problems is the product solving and how is that benefiting you?
Mainly remote connection tools and the enterprise policy management system.
Bulk deployment of many devices
What do you like best about the product?
Easy to define policies for your Apple and Android devices
What do you dislike about the product?
I really dont see any downsides of using NinjaOne
What problems is the product solving and how is that benefiting you?
As a company with alot of mobile phones, tablets in circulation its important we can streamline the setup of these phones as they need to be restricted somewhat.
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