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Ninja is the most feature rich RMM for the price point
What do you like best about the product?
It is a robus RMM that is continually adding new features and their support is excellent at resolving issues we come across.
What do you dislike about the product?
For what Ninja looks to be there are no downsides that come to mind.
What problems is the product solving and how is that benefiting you?
It provides an easy to use interface where we can manage all of our endpoints efficiently. It also has a very powerful scripting interface that gives us the ability to do automate just about anything we need to.
Ninja RMM
What do you like best about the product?
The console has a logical layout and is easy to navigate. The base agent policies are easily modified to fit your needs. The customizeable systray icon is convenient and straight forward for ticket submittal.
What do you dislike about the product?
We did have a couple functionality complaints with the portal but they were resolved. We submitted requests or suggestions and the functionality was modified in a release months later.
What problems is the product solving and how is that benefiting you?
We use it mostly for remote assistance and ticket entry for the end user. The remote tools, like file managemnt are handy at times.
Remote CMD operations and the fact it deploys antivirus are great assests.
Remote CMD operations and the fact it deploys antivirus are great assests.
Easy to use and setup - only minor issues with specific situations
What do you like best about the product?
Easy setup and package generation. Policies are able to be tailored as required. Add-on software can usually be incorporated under various policies. Deployment is straight forward. We deploy it on every staff computer used. We only have issues on AVD.
What do you dislike about the product?
When deployed to a AVD it tends to install everything as a server product instead of a "desktop" product. While it is true that most virtual desktop systems run on a server base, the client/desktop portion for the end-user is running as a Windows Pro computer and we require the Ninja agent, update agent, and add-on softwares (such as TeamViewer) to behave as such.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
What problems is the product solving and how is that benefiting you?
Our company works in a WFH model for many departments, including Tech. In addition, we have staff across the country, and in some cases, in various countries. Once installed, Ninja allows us to keep those staff systems up-to-date and managed as required, as well as being able to remotely aid the staff member when needed. This keeps the staff uptime high and minimzes the requirement of sending out replacement systems in many cases. Using the data collected about the system on a regular basis also allows us to make decisions on what computers may require upgrading or components changed out. Remote software review lets us see what software may be missing, or on the system that should not be.
Why did it take a while to find NinjaOne?
What do you like best about the product?
It is so easy to do remote monitoring and management. Easy to do look up device information and perform tasks like hardware resource usage checks and missing updates.
What do you dislike about the product?
It can be a little bit pricy. I was hoping there were price breaks for not-for-profit organizations.
What problems is the product solving and how is that benefiting you?
Having a centralized place to do all the above purposes
Great in depth system.
What do you like best about the product?
Ninja one makes it easy to monitor user devices for viruses, malware, PUP and other negative programs. It has a robust feature set that makes it easy to impliment changes on devices quickly and create groups for users at various access levels. You can monitor software updates and push out notifications in addition to setting up a schedule to check as frequently as you would like.
It's very easy to get users integrated in the process as you just send a sign up link to your users and they can enroll whatever device they would like; the service runs in the background so they never need to update anything, but they can preform scans if you would like to give them access to do that. Ninja one's team does an excellent job getting you started and implementing changes with you and has great support after the initial setup.
It's very easy to get users integrated in the process as you just send a sign up link to your users and they can enroll whatever device they would like; the service runs in the background so they never need to update anything, but they can preform scans if you would like to give them access to do that. Ninja one's team does an excellent job getting you started and implementing changes with you and has great support after the initial setup.
What do you dislike about the product?
Definately a learning curve if you have never used a service like this before. And even if you have, it's a bit clunky at times.
Once you get the hang of navigating the interface it is easy to get around and provide updates.
THere is also a ton of informaiton here! Good that they have it, but it can seem overwhelming at times.
Once you get the hang of navigating the interface it is easy to get around and provide updates.
THere is also a ton of informaiton here! Good that they have it, but it can seem overwhelming at times.
What problems is the product solving and how is that benefiting you?
Managing endpoint updates and monitoring systems for viruses/malware. This benefits us as we can be proactive in keeping systems updated and protected from attacks.
Highly Recommend
What do you like best about the product?
Ease of Integration and use considering hwere we were coming from
What do you dislike about the product?
I think Customer Support can be much better.
What problems is the product solving and how is that benefiting you?
We have problems managing our endpoints but with Ninja, that became so easy.
Does what I need it to do
What do you like best about the product?
Ease of use - constantly updating with new features for free
What do you dislike about the product?
Can take some extra steps to get reports
What problems is the product solving and how is that benefiting you?
Managing patching and tracking inventory
Perfect for our needs
What do you like best about the product?
Simple to use interface and swift customer support.
What do you dislike about the product?
Can be a little technical but still simple to use.
What problems is the product solving and how is that benefiting you?
Managing our endpoints with ease
Awesome service!
What do you like best about the product?
Broad compatibility. Support for all platforms and more compatibility constantly added, i.e. Ongoing upgrades to Mac and Linux Support
What do you dislike about the product?
Lack of feature completeness on alternative platforms but that is countered by th ongoing additions.
What problems is the product solving and how is that benefiting you?
Monitorign and Management affordably so that I may offer my services to organizations ranging for non-for-profits up to high margin enterprises.
Great end user management software
What do you like best about the product?
I've used a few different end user management softwares before but none of them have been as good as NinjaOne. It covers all the basic needs any helpdesk or IT department and keeps it all as simple as possible. The new Ninja Remote feature has been a significant improvement over splashtop or even team viewer. The end user remote desktop feature has also been a cruical leg up for my department and has come in handy on numerous emergency occassions. All around, great product.
What do you dislike about the product?
I don't have too many issues with NinjaOne. A lot of the "everyday use" problems can usually be addressed in the customer service portal or "dojo" or on the public forums. If you can't get an answer there you can still contact a reperesenative or technician to get it resolved.
What problems is the product solving and how is that benefiting you?
NinjaOne puts all of our core end user devices in one easy-to-use location for our entire IT department. Whether its checking on a device or helping an end user with a ticket, its very convinent its all located in one web application. Since utilizing the MDM feature of Ninja as well it has been a one stop shop for all of our devices. It has been a cruical part in making our IT department far more efficent at its job.
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