I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.
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Has streamlined software rollouts with efficient remote support tools and is great for small companies
What is our primary use case?
How has it helped my organization?
NinjaOne's remote desktop management, support, assistive tools, and screen sharing capabilities have been valuable for our clients, especially during small rollouts of software or scripts. The software deployment tools have allowed us to provide critical assistance to small businesses lacking these capabilities.
What is most valuable?
The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing. These capabilities facilitate small rollouts for scripts or software. We recommend it for small companies transitioning to the Microsoft cloud. The software's automation tools have solved critical deployment problems for small businesses.
Additionally, the pricing is suitable for small companies, and customers often see a return on investment in the first six months.
What needs improvement?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.
For how long have I used the solution?
I have been dealing with NinjaOne for approximately six to eight years.
How are customer service and support?
The technical support for NinjaOne works perfectly. Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
How would you rate customer service and support?
Positive
What was our ROI?
The return on investment for our customers generally occurs within the first six months.
What's my experience with pricing, setup cost, and licensing?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such as AI enhancements or other specialized settings.
Which other solutions did I evaluate?
NinjaOne is considered the only suitable option on the market for our purposes. There are no significant competitors.
What other advice do I have?
Overall, I rate NinjaOne eight or nine out of ten. I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed.
Remote access rocks.
What do you like best about the product?
It is the source of truth for what software and patches are installed.
What do you dislike about the product?
It has so many features itis hard to leverage all of what it can do.
What problems is the product solving and how is that benefiting you?
It is the source of truth for the IT assetts.
Makes remote access and management extremely easy
What do you like best about the product?
very easy to learn and powerful enough for everything I need, I find I use this everyday to resolve issues without needing to bug users.
What do you dislike about the product?
none found so far, was concerned about possible resource utilization but no impact seen so far
What problems is the product solving and how is that benefiting you?
NinjaOne provides remote monitoring and access that was lacking in our organization before. It's significantly reduced the amount of work it takes for me to identify, diagnose, and resolve issues.
Seven Years of Excellence with NinjaRMM: A Reliable and Innovative IT Solution
What do you like best about the product?
The RMM and patching tools are a time saver.
What do you dislike about the product?
The AV Webroot and the lack of reporting and tools it offers.
What problems is the product solving and how is that benefiting you?
Remote support and patching for remote users.
Very quick, easy and effective.
What do you like best about the product?
It was super easy to get deployed and and up and running. Reliable logging, easy to deploy software, Ninja Remote works very well.
What do you dislike about the product?
The only thing I dont like is how many times I have to put in an athenticator code. I havent looked to see if theres a way to change it so as minuscule as that is it may even be a non issue.
What problems is the product solving and how is that benefiting you?
It has been a huge upgrade from system center. Much easier to use and more reliable without having to have a huge on premises server.
Ninja RMM has been a great addition to our team.
What do you like best about the product?
Our techs have really taken to NInja's ease of use compared to other RMM's we've sampled. The customer success team has proven to be helpful in getting us exactly what we need. Overall we're extremely happy over previous RMM's we've used.
What do you dislike about the product?
I don't have any big deterrents regarding Ninja. The experience has been extremely positve overall.
What problems is the product solving and how is that benefiting you?
Our techs are more willing to use the RMM because they find it easy to use, and an effective platform for managing devices and getting tickets closed.
Ninja has been a great product for my MSP!
What do you like best about the product?
My favorite thing is, could use Ninja from our Iphones. Which saves us alot of time whenever we are out on the field
What do you dislike about the product?
I do not have any dislikes about NinjaOne
What problems is the product solving and how is that benefiting you?
Remote Login
We needed a new patch manager...
What do you like best about the product?
NinjaOne is one of the easier patch managers to set up and deploy, only takes a few minutes to set up the back end and the endpoint agent doesn't require a reboot to work (which is a huge time saver!)
What do you dislike about the product?
The part that got me in the beginning was the trial and error setting up the update policies, figuring out where the reboots needed to be in the policy (ended up getting removed) caused some real issues.
What problems is the product solving and how is that benefiting you?
I have around 100 production servers I manage with tightly controlled maintenance windows, and the biggest advantage is having a single pain of glass to monitor server statuses. Super easy to deploy and restrict patches, also quite easy to set up the maintenance schedules while working with NinjaOne support.
New user and still learning
What do you like best about the product?
Support and comminication. Still early to give feedback on the actual software but seem very good.
What do you dislike about the product?
to early to tell but it does seem I have to use two-factor authentication
What problems is the product solving and how is that benefiting you?
ensight to servers and workstatioins lacking in resources like HDD Space and Memory usage.
NinjaOne Endpoint Management and Monitoring Made Easy
What do you like best about the product?
Ease of configuration and wide range of features.
What do you dislike about the product?
I wish there were a selection of basic scripts to start from, this would allow me to modify them to fit my needs.
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed us to retire our WSUS server! NinjaOne now saves us time and frustration, its management of all endpoints has given us the freedom to focus on additional security concerns. We also regularly use Ninja Remote, our technicians and users love it, the multiscreen view is a pleasure to use.
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