External reviews
3,610 reviews
from
and
External reviews are not included in the AWS star rating for the product.
An RMM that runs the company
What do you like best about the product?
One of the best features we have really leveraged with NinjaOne is their scripting engine, not just for Windows but also for macOS. The customization of alerts, notifications along with tying in automations is hands down the best in the industry. We have tried many RMM's and Ninja by far is the best. Their support is very responsive and readily available to assist especially in a critical situation.
What do you dislike about the product?
Although their support is readily available to assist their documentation or faq is lacking at times. It is not a deal breaker for us, but at times instead of submitting a support ticket a quick lookup would be easier.
What problems is the product solving and how is that benefiting you?
Currently Ninja has been a big benefit in managing endpoints, remote assistance to end users, backing up data, deploying critical patches and software.
NinjaOne: Every MSPs Best Friend
What do you like best about the product?
Ninja really simplifies my MSP operations. Without Ninja, my company would not be sucessful. Thanks to the backup and ease of use for their remote support tool, I am able to get my business started and moving along.
What do you dislike about the product?
Nothing. Their devs are always making changes that are useful and support is easy to get ahold of.
What problems is the product solving and how is that benefiting you?
Consolidating all the tools I need to manage a fleet of PCs into one rooftop.
Good Tool for MSP and internal IT
What do you like best about the product?
We choose NinjaOne because of the rapid and steady development and a modern look and feel that make the usage very easy.
We startet a few years back and are happy with the constant development and delivery of new and improved features.
The growing community is very welcomming.
We startet a few years back and are happy with the constant development and delivery of new and improved features.
The growing community is very welcomming.
What do you dislike about the product?
Our greates dislike is the missing long term data retention, but this is already scheduled on the roadmap, so we are looking forward to that.
What problems is the product solving and how is that benefiting you?
We came to NinjaOne when we where looking for a RMM Tool to use in our SMB-MSP Business.
We compared multiple solutions and decided to use NinjaOne based on our requirements. We had no remorse with that decission.
We compared multiple solutions and decided to use NinjaOne based on our requirements. We had no remorse with that decission.
Good product
What do you like best about the product?
Easy handling, good looking UI, and good support great start with the KI Feature
What do you dislike about the product?
The fact that we cant trust ninja with patching, the new Dashboard is slower than the old one,
The quick connect is as...
The quick connect is as...
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
Great for basic RMM but could use improvements with scripting
What do you like best about the product?
I really like ninja for their integrations with our psa, built in remote tool, and ability to action a device based on device activities or device state.
What do you dislike about the product?
The scripting within ninja is extremely basic and lacks features. I like that we can have saved parameter values but there needs to be a way to have those encrypted and needs to be more robust than just having multiple values defined by having a space in between value 1 and 2. This also means there is no way to have optional parameters since if I try to provide a value for param 1 and 3 I have no way to do that other than removing the param. This is one of many issues with scripting.
What problems is the product solving and how is that benefiting you?
Ability to connect to end user devices without needing a device code from user, ability to create backups of critical infrastructure and restore to cloud, and ability to action devices based on state of device.
Powerful Tool with Some Limitations
What do you like best about the product?
It is an intuitive, all-in-one platform that streamlines patch management, backups and more.
Its easy-to-use interface with good automation options and reliable remote support make it a perfect platform for IT.
It greatly simplifies workflows while providing great customer support.
Its easy-to-use interface with good automation options and reliable remote support make it a perfect platform for IT.
It greatly simplifies workflows while providing great customer support.
What do you dislike about the product?
Its limited customisation options and occasional challenges with MacOS patching can be drawbacks. Its cloud-only nature may not suit all organisations.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for endpoint management, IT service management, mobile device management, remote monitoring, patch management and network monitoring. The platform provides a centralised solution to simplify IT operations, automate tasks and improve efficiency across all of these areas.
General experience gathered to NinjaOne in a business environment
What do you like best about the product?
The remote-control options, especially the ability to execute scripts remotely, are noteworthy. In general, NinjaOne has improved over time!
What do you dislike about the product?
The search bar currently does not include the active user, which I think would be a valuable feature to add.
What problems is the product solving and how is that benefiting you?
We can remotely access the clients, we can monitor the clients.
With both of these features alone we can work and help the customers
With both of these features alone we can work and help the customers
Had no problems
What do you like best about the product?
I think the remote-desktopfeature is very good and easy to use
What do you dislike about the product?
I can't search for the username, that would be very nice if this could be changed
What problems is the product solving and how is that benefiting you?
We can support our Clients without wasting a lot of time and it's also easy to use for our customers.
A great reliable service for our MSP clients
What do you like best about the product?
While there are only rarely problems with the platform, I can pick up the phone and call to speak with someone who will assist with the issue directly. It has been a great tool for our business.
What do you dislike about the product?
There were some issues with remote control platform support, with changing tools and services. Nothing that couldn't be sorted, just some changes that were likely due to external factors.
What problems is the product solving and how is that benefiting you?
Ultimately when someone has a problem with a device or the software on the device, we are able to connect quickly to resolve the issue without having to be onsite.
1A RMM
What do you like best about the product?
Automation and Central Administration of all Clients
Continuous Development of the Functions
Continuous Development of the Functions
What do you dislike about the product?
At the moment, I can't think of anything that is problematic here.
What problems is the product solving and how is that benefiting you?
MSP, Patch Management, RMM
showing 1,961 - 1,970