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good tool that makes the life of the sysadmin easier
What do you like best about the product?
intuitive user interface, large pool of functions
What do you dislike about the product?
bugs often occur, or some functions are not yet mature
What problems is the product solving and how is that benefiting you?
Overview of customer devices, quick access to servers and clients, automation of tasks
Userfriendly and highly flexible monitoring tool
What do you like best about the product?
Ninja is a clear and user-friendly monitoring tool. What I particularly like is that, regardless of one's skill level, there’s always a way to get the most out of the tool. The support team behind Ninja is made up of capable and incredibly friendly people, and you receive excellent assistance. We work with Ninja every day—it has become indispensable. Over my career, I've worked with many different monitoring tools, and I have to say Ninja is by far my favorite. The team at Ninja is open to feedback and changes, and many of our requests have already been implemented. The community behind Ninja is also fantastic; in the Dojo, there’s always someone who has faced a similar issue and is willing to help. Rolling out the Ninja Agent is foolproof; the discovery job allows for easy deployment without any manual effort, and the new version of the NMS is a dream!
What do you dislike about the product?
After the release at the end of September, we encountered some issues with various impacts, which unfortunately made our work more challenging. However, the support team was always dedicated to providing us with either a quick solution or, at worst, a functional workaround. Some support cases take a long time to resolve due to the complexity of the problems, but the support colleagues remain friendly and courteous throughout. They’re easy to communicate with and very approachable.
What problems is the product solving and how is that benefiting you?
Ninja provides us with the option to have a dedicated account manager, as well as tools for patch management, alerting through conditions or scripts, scheduled tasks, and more. No other monitoring tool offers such extensive options for customizing and tailoring to meet clients' specific needs in detail. We have a lot of freedom to choose and make changes.
NinjaOne is very intuitive and a great tool for our purpose supporting others.
What do you like best about the product?
The interface is very easy to use and support team is great whenever we have questions.
What do you dislike about the product?
Initial setup can be a bit confusing especially how to setup the individual clients.
What problems is the product solving and how is that benefiting you?
Remote management support to our users
we recently switched to ninjaone from a competitor
What do you like best about the product?
very helpful in keeping up with patches on employees machines
What do you dislike about the product?
not an administator so no comment
What problems is the product solving and how is that benefiting you?
Remote management of the our IT assets
New one man MSP NinjaOne user.
What do you like best about the product?
I like that it was relatively easy to setup, and easy to use on a daily basis. The integrations are fantastic and very useful, making me feel like I have many options for meeting the needs of current and future customers. There is also great documentation, both written as well as video tutorials, and they have frequent webinars that are very relevent to even someone like me at the beginner level. Customer support is awesome and very responsive. I use the product every day.
What do you dislike about the product?
Nothing so far. I don't think I am an advanced enough of a user, nor do I have any experience with any other RMM in production to compare features that may be lacking here.
What problems is the product solving and how is that benefiting you?
As someone who is moonlighting as an MSP while still working a 9-5, NinjaOne is grouping and automating a lot of what used to be disjointed services for various customers. Now I have viable solutions to offer to the customer that are familiar, proven, and under my control.
Solid Remote Management platform
What do you like best about the product?
Easy to navigate, use and all tools in one spot.
What do you dislike about the product?
We have had some issues with updates adding programs to machines that did not previously have them.
What problems is the product solving and how is that benefiting you?
It has replaced GPO and helped us rollout new softwares and changes with ease.
Dependable, easy to use UI MSP
What do you like best about the product?
I like the single pane of glass functionality from AV and updates to remote access, documentation and ticketing.
What do you dislike about the product?
Calling support can be frustrating at times with what seems to be conflicting steps as issues work through the chain of support engineers.
What problems is the product solving and how is that benefiting you?
Ticketing, remote access and documentation all in the same space is a life saver especially with the mobile app.
Easy and powerfull to push applications, policies and scripts
What do you like best about the product?
We use NinjaOne day to day and it’s basically part of how we run IT now. Remote PowerShell is a big one for us as it makes it easy to manage devices without bothering the user. Pushing scripts is simple, and I like that you can run them with different permission levels depending on what you need.
I also like that there’s a few different ways to get into endpoints, so you’ve got options depending on the situation. The SentinelOne integration is solid, and the built-in backup stuff is a nice bonus too. Another thing that’s been handy is being able to add end users so they can remote into their own machine when needed.
Overall it’s powerful, easy to use, and it’s made supporting our environment way smoother.
I also like that there’s a few different ways to get into endpoints, so you’ve got options depending on the situation. The SentinelOne integration is solid, and the built-in backup stuff is a nice bonus too. Another thing that’s been handy is being able to add end users so they can remote into their own machine when needed.
Overall it’s powerful, easy to use, and it’s made supporting our environment way smoother.
What do you dislike about the product?
The main thing I miss is better real-time reporting when doing big script pushes. Like a live dashboard that shows what worked, what failed, and the actual error reason. It would make bulk deployments a lot easier to track and troubleshoot.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us streamline software installation and patch management across all endpoints, saving significant time while ensuring systems remain up to date and secure. The remote monitoring capabilities allow us to proactively address issues like low disk space or high memory usage before they affect end users. Its structured device grouping makes it easy to target the right machines, apply site-specific settings, and manage environments more efficiently.
I'm especially excited about the new AI-powered patch management features, which promise to take automation and accuracy to the next level.
I'm especially excited about the new AI-powered patch management features, which promise to take automation and accuracy to the next level.
RMM tool that just works!
What do you like best about the product?
We had a couple of RMM tools before, but every tool had its downsides, mostly the stability. Now with NinjaRMM we do not have this issue anymore. The fact that you can create policy overrides on every level is just great and NinjaRemote is awsome!
What do you dislike about the product?
New features may come more quickly! :). Integrations with 3rd-party vendors are not always possible.
What problems is the product solving and how is that benefiting you?
A global overview of all our systems, with the ability to access them all from the same platform while performing multiple tasks.
A clear structure, mostly
What do you like best about the product?
The Overview of Server structures is clear and easy to navigate.
What do you dislike about the product?
The point of entry is quite high for a first time user.
What problems is the product solving and how is that benefiting you?
Easy way to connect remotely to my clients.
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