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We struggled to find a decent RMM over the years as a small MSP
What do you like best about the product?
It's not Connectwise. We were a small MSP a long time back before they were even known as Ninjaone and suffered some predatory contract from Connectwise as we were trying to grow. It was a breath of fresh air, Ninja was new at the time, but their support and sales were responsive. Very easy to use, and get started. We were in early so I was able to talk to the development team, though they still humor me nowadays on recommendations I have. Their pace of upgrades and new features was also highly impressive. Very little downtime. We live and die by it at this point.
Also their pricing is extremely fair, and I've had no surprises
Also their pricing is extremely fair, and I've had no surprises
What do you dislike about the product?
Given what's out there, I can't really see any major downsides. There's some integrations I'd like to see, but I can't really lay that on them since they have the API's to allow it and they aren't exactly unknown or small now.
What problems is the product solving and how is that benefiting you?
Monitoring, easy remote access, scripting/automation, integration, labeling/asset tracking.
Awesome tool for our MSP that's been growing with us!
What do you like best about the product?
We've been working with them from the beginning. At the time, they were an RMM-only solution and it was our first RMM as an MSP. Since then, we've been able to grow together and I can see ourselves do so for the foreseable future.
What do you dislike about the product?
They seem to have grown very fast and I've seen the quality of tech support go down, and response time go up.
What problems is the product solving and how is that benefiting you?
Centralizing all the devices that we manage under one pane of glass and minimizing the number of tools we have to use to get our job done efficiently.
Best all around RMM / MDM Solution for small business
What do you like best about the product?
I like the fact that you have a dedicated Rep, but also the fact that they dont treat you different because you are a small business
What do you dislike about the product?
This does not apply to me as any problems ive faced have been resolved in a timely manner
What problems is the product solving and how is that benefiting you?
The problems they are solving for me is ease of use to aid an end user with my clients, able to push updates remotely, and as of recently, being able to use MDM in a new deployement.
Currently the best RMM tool on the market
What do you like best about the product?
We have used NinjaOne at two different times in our MSP journey, as our first RMM and now as our fourth RMM. We initially loved Ninja but left due to a renewal misunderstanding (truly a misunderstanding) and ventured into an all-in-one solution followed by an open source solution. Our journey ultimately took as back to NinjaOne and our biggest regret is having left in the first place. What we like most about Ninja is the constant enhancements to the product that doesn't seem to sacrifice fixing existing issues, which was a common issue with the all-in-one solution we used.
What do you dislike about the product?
As they have grown, support has gotten somewhat worse as we no longer have access to higher tier support immediately and often have to work through different levels over longer periods of time.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to really hone in on automation, which we believe is vitally important to the future of our industry.
NinjaOne saves me so much time and effort
What do you like best about the product?
What I like the most about NinjaOne is that it just works. I have had no issue with it doing something unexpected.
What do you dislike about the product?
Not many downsides for me. I know I am not using all of the features that it has can do.
What problems is the product solving and how is that benefiting you?
It is saving me tons of time by not having to babysit all of our server and desktop patching. I have multiple groups with different requirements and it takes all of the hand holding away from me. I just log in once a week and glance at the dashboard to see the status.
NInja One is amazing
What do you like best about the product?
The automation features on Ninja One are the best; they help us stay on top of tickets and tasks. They make it easier for us to manage all our systems and devices.
What do you dislike about the product?
I dont dislike anything I just want them to improve their ticketing system more to where its a universal system for tickets and not just IT based tickets.
What problems is the product solving and how is that benefiting you?
It is solving the way we give support to everyone, it makes it easier, and we no longer have to interrupt the user when troubleshooting.
Works for Us
What do you like best about the product?
The remote connectivity and device details are very helpful for our team.
What do you dislike about the product?
Scripting and automation deployment could be less cumbersome.
What problems is the product solving and how is that benefiting you?
Patching is the big item Ninja One solves for us.
Great remote service with excellent customer service!
What do you like best about the product?
Being able to help someone remotely and doing something for them that they might not understand.
What do you dislike about the product?
Connection drops. Sometimes the services stop on their own.
What problems is the product solving and how is that benefiting you?
Distance is no longer a con for us, we can instantly remote to someone without any wires.
Best RMM i have used and it keeps getting better
What do you like best about the product?
Being a one-person IT staff, NinjaOne makes managing my daily tasks easy. It automates patching and compliance. The help desk is great. The Ninja Remote tool is amazing. Integrates great with S1. I don't have anything but good things to say about NinjaOne. Would highly recommend.
What do you dislike about the product?
There is nothing I dislike. It just keeps getting better with new tools.
What problems is the product solving and how is that benefiting you?
I can easily add scripts to NinjaOne to automate things that took time out of my day.
Love Ninja One RMM Software
What do you like best about the product?
Having a single platform to support and manage our customers IT needs. It is very easy to use and integrate. Love having all the needed information in one place.
What do you dislike about the product?
To be honest, I don't have any feature that I dislike.
What problems is the product solving and how is that benefiting you?
Single pane to monitor and manage customers network. Single pane to manage their back-ups and antivirus.
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