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NinjaOne is one of the BEST IT management tools we have ever used.
What do you like best about the product?
Having a platform that provides us a suite of tools (RMM, patch management, asset management, backup, endpoint security, automation, and ticketing system) all inside one single pane of glass is incredible, and to have each of those tools perform exceptionally well is a modern marvel. I would have to rank the combination of their RMM, ticketing, and automation capabilities top-tier and easily may favorite part of the platform. I also love how simple and intuitive the interface is, and it just works!
What do you dislike about the product?
Hmmmm....that is a tough one. Most of the things I dislike are already on their roadmap to be added or tweaked, but if I had to pick something it would be customization of ticketing and the ticket request form. I wish the ticket customization was more robust and I do not like the limitations of the system tray request form. It too should be customizable. I also dislike that you cannot add attachments to the system tray ticket form. I extremely dislike that I cannot approve or deny an OS patch based on the OS. For example, in a mixed environment of Windows 10 and 11, I cannot approve patches based on the current OS (particularly because some 10 machines are capable of moving up to 11, and the automated patch/update will upgrade them), instead I have to reject or approve them by device.
What problems is the product solving and how is that benefiting you?
For our internal IT department it addresses several critical challenges, significantly enhancing operational efficiency and security. NinjaOne’s integrated support ticketing system allows for efficient user issue tracking and resolution, giving our IT team a streamlined way to prioritize, monitor, and address support requests, enhancing end-user satisfaction and productivity. With NinjaOne’s remote monitoring and management, our IT team gains real-time visibility and control over all devices, reducing downtime and improving issue response times. The platform’s automated patch management and endpoint security capabilities ensure that all devices are consistently up-to-date and protected, minimizing the risk of vulnerabilities and supporting regulatory compliance. By centralizing IT asset management, NinjaOne provides accurate inventory tracking, aiding in budget planning and preventing unnecessary purchases. Additionally, automated backup and disaster recovery features also safeguard essential data, allowing for continuity in public service even during system disruptions. By automating routine IT tasks, like software updates and security scans, NinjaOne frees up our IT team to focus on strategic initiatives, improving service delivery. Overall, NinjaOne offers SETRPC a scalable, streamlined IT management solution that boosts security, efficiency, and resource management, supporting our mission to deliver effective regional planning services.
Computer Mgt in a small company
What do you like best about the product?
Best upside is able to remotely resolve issues , take control of the device . Before Ninja One, had to explain over a phone or other communication app and instruction customer how to "attempt" to resolve any issues.
What do you dislike about the product?
Least helpful - Is what appears to be the constant disconnect of a small amount of a select number of machines with no real resolution on why the keep disconnecting
What problems is the product solving and how is that benefiting you?
Remote support and Asset Management
Easy to use, great featureset and support.
What do you like best about the product?
Excellent customer support, great featureset and ease of use.
What do you dislike about the product?
Integrations work great, but sometimes some help is needed.
What problems is the product solving and how is that benefiting you?
Endpoint management, monitoring.
Easy to use remote management and monitoring tool.
What do you like best about the product?
NinjaOne delivers a perfect easy to use enviroment for both admin and end user. Setup is easy using either downloaded file or URL for installation. I use NinjaOne almost daily to deliver the support our customers need. The level of automation features and remote management tools are amazing.
What do you dislike about the product?
Screen sizing is sometimes a bit of a pain, with some users having different screen resolutions that aren't all easily supported by NinjaOne.
What problems is the product solving and how is that benefiting you?
Ease of use connections for remote support. Easily pushing patches using the interface.
Ninja One: A Powerful and User-Friendly IT Management Solution
What do you like best about the product?
I've been using Ninja One for quite some time now, and I'm consistently impressed with its capabilities and ease of use. One of the standout features is the exceptional support team. They are incredibly responsive and dedicated to finding solutions to any issues you may encounter.
The user interface is user friendly and well-designed, making it a pleasure to navigate. Adding new systems to the platform is a simple and straightforward process, saving valuable time and effort. I rely on Ninja One daily for a variety of tasks, including script execution, remote access, log analysis, and more. The implementation process is smooth and hassle-free.
I highly recommend it to anyone seeking a reliable and user-friendly tool to manage their IT infrastructure
The user interface is user friendly and well-designed, making it a pleasure to navigate. Adding new systems to the platform is a simple and straightforward process, saving valuable time and effort. I rely on Ninja One daily for a variety of tasks, including script execution, remote access, log analysis, and more. The implementation process is smooth and hassle-free.
I highly recommend it to anyone seeking a reliable and user-friendly tool to manage their IT infrastructure
What do you dislike about the product?
For what i use Ninja, i havent found any downsides on this.
What problems is the product solving and how is that benefiting you?
Patch management, Automations, Endpoint security, Remote management.
One of the best applcations in the field.
What do you like best about the product?
Ninjaone is a gamechanger if you try to administer all your computers. We really do like the fact that a simple seach gives you all the information you'll need from that computer,
The intregration with the different operating systems are very good aswell
The ease of just installing one file, and the computer is implementation
The intregration with the different operating systems are very good aswell
The ease of just installing one file, and the computer is implementation
What do you dislike about the product?
Not Much really. Everything is working as expected, The wake on lan feaurure could be a bit better, But that's more on the hardware side
What problems is the product solving and how is that benefiting you?
Ease of access. A good remote client that makes it easy for remote access
The fact that a user can be found by its name, is great
The fact that a user can be found by its name, is great
must have for IT Support
What do you like best about the product?
it is very easy for as a custommer support agent to remote into a user's enviroment to help them with their issues.
it's something i use on a daily basis to remote into or look into the end users computer
it's something i use on a daily basis to remote into or look into the end users computer
What do you dislike about the product?
sometimes it takes quite a while for ninja to recognise when a computer is online. when the end user has an ultra wide display the remote session takes over multiple monitors which needs manual adjusting so it's workable.
What problems is the product solving and how is that benefiting you?
ease of remoting into an end user's computer
My experience with NinjaOne
What do you like best about the product?
NinjaOne is a user-friendly software package that gives us an overview of daily IT tasks
What do you dislike about the product?
So far, we haven't found any drawbacks to NinjaOne
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve several key challenges in managing our clients’ IT environments. It centralizes monitoring and management, giving us a clear, real-time overview of all systems, which reduces the time we spend troubleshooting and keeps us proactive. Automated patch management and routine maintenance tasks ensure that client systems stay secure and up-to-date with minimal manual intervention, saving us significant time. The ticketing and alert system also ensures that nothing falls through the cracks, allowing us to respond quickly and maintain a high level of service. Overall, NinjaOne has streamlined our workflow, improved our response times, and allowed us to focus more on strategic tasks rather than just firefighting.
Fast, reliable and easy to use
What do you like best about the product?
Automation of scripts via tasks or events is a real life and time saver. Remote control or any remote executions works seemless and directly.
What do you dislike about the product?
Reporting could be better, but I think I also need to invest some more time in that :) I'm used to the advanced Query's from Ivanti, where you could basically report on everything that was in the inventory. The file browser could be extended a bit more, why can't I download a folder? I need to select all files, zip it and then download it. And that doesn't even work.
What problems is the product solving and how is that benefiting you?
Fixing issues fast with pre-configured automation scripts and remote control to assist our end users.
NinjaOne is just there
What do you like best about the product?
Broad range of security feature to improve the overall security.
Great support team.
Great support team.
What do you dislike about the product?
Pricing could be more transparent. Not always that clear.
What problems is the product solving and how is that benefiting you?
Monitoring performance of our customers IT environment. Being proactive is a key element of service. NinjaOne helps us perfectly with this.
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