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4,114 reviews
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neutral experience with some issues and poor support
What do you like best about the product?
Easy interface to learn, easy to add automations, ease of integration
What do you dislike about the product?
Poor Support, bad ninja Remote tool, you can't add access rights based on locations and sites
What problems is the product solving and how is that benefiting you?
Remote monitoring tool for endpoints that make it easy to access devices and servers but has problems and unstable remote tool called ninja remote
The technician Ninja life
What do you like best about the product?
We have been using Ninja for about 5 years now. The fact that is cloud based makes it easy to access and yet it feels secure enough for it to be trusted. The speed of the development is awesome, hope it always stays like that.
What do you dislike about the product?
The overview could have been better and more customizable so it better fits our needs. Also, the ability to have auto maintenance while patching would have been a big plus but i heard this is in the works.
What problems is the product solving and how is that benefiting you?
Central management and overview. Patching and security.
Amazing tool to use and access
What do you like best about the product?
Simple, Modern Interface, Fast and Lightweight Agent, Easy Automation and Scripting,
What do you dislike about the product?
No Built-In Ticketing System, will be better to be added
What problems is the product solving and how is that benefiting you?
Problem: Time-Consuming Manual IT Tasks
Swiss Army Knife for IT needs
What do you like best about the product?
The best part is the adaptability for use on any issue. Once a device is added to Ninja, it gives excellent detail on device information and is easily accessible.
Support is easily accessible and responsive to issues when needed. Using the chat feature helps with resolving client issues while remotely connected to a device.
Support is easily accessible and responsive to issues when needed. Using the chat feature helps with resolving client issues while remotely connected to a device.
What do you dislike about the product?
Removing the software can become painful if not done correctly.
Adding too many attachments in tickets can cause issues.
Adding too many attachments in tickets can cause issues.
What problems is the product solving and how is that benefiting you?
Catering to different partners and their individual IT needs.
The most seamless patching experience I have ever had!
What do you like best about the product?
The patching system of NinjaOne is by far the best service I have ever used. The interface is user friendly, everything is easily visible, and it has saved hours of production time by making patching so simple to navigate. System implementation was seamless, customer support is always fast and responsive, and the system is a part of our daily routine use.
What do you dislike about the product?
Nearly everything is perfect, with the only wish being that the reporting feature is missing just a little bit more to be as perfect as the rest of the features offered.
What problems is the product solving and how is that benefiting you?
The patching of NinjaOne is allowing us to make it fast and simple to keep all devices in our environment up to date.
Easy to use and works well
What do you like best about the product?
Straight forward, intuitive interface. Organized and effective system that delivers results with complexity or issues.
What do you dislike about the product?
More robust logging. Ability to deploy large packages more easily. Granular policies per organization, e.g. need multiple server policies do deploy different update schedules to ensure system uptime.
What problems is the product solving and how is that benefiting you?
Small team, limited resources, but still able to ensure all endpoints are updated and well-managed.
Ninja makes system management a breeze.
What do you like best about the product?
The dashboard. It gives a great overview of systems that need attention in order of severity and serves as a good general view of what is going on in our systems. The clean interface and easy to use navigation is what I appreciate most. The amount of other service Intergrations is nice as well, since a lot of the apps overlap in usefulness.
What do you dislike about the product?
Least useful for my organization would probably be the NinjaOne MDM for Android app, since we don't manage any android devices at this time.
What problems is the product solving and how is that benefiting you?
It solved the problem of asset management mostly, it helps us quickly and efficiently search for specific systems based on whatever information we have available to use, whether that is organization, PC name, or the user's login.
Ninja has been a massive help in managing and maintaining our Windows devices
What do you like best about the product?
A new feature we have been using is the warranty integration feature that lets us see when the warranty starts/stops. This has been a huge help with our replacement project
We've also been using the ability to edit files remotely to help us with updating configurations and the feature has saved us time calling users and remoting in
We've also been using the ability to edit files remotely to help us with updating configurations and the feature has saved us time calling users and remoting in
What do you dislike about the product?
No issues with any of the features so far
Their support is still fantastic and has been able to resolve any issues we throw at them
Their support is still fantastic and has been able to resolve any issues we throw at them
What problems is the product solving and how is that benefiting you?
The biggest problem it solved was Windows patches and 3rd party patches. We've been able to save countless hours updating our employees software using both the built in patching and with being able to push out a script to update software and other files
Ninja is a very good tool!
What do you like best about the product?
It installs very quickly, our previous rmm took roughly a half an our to install and be usable. Whereas Ninja takes only a minute or two.
What do you dislike about the product?
Occasianly a device will become unreachable and will only become reachable if the ninja agent is reinstalled.
What problems is the product solving and how is that benefiting you?
Consolidation of our backup and rmm tools, and now potenial our crm as well.
Best RMM I have ever used!
What do you like best about the product?
From setup to deployment to support, NinjaOne has been top notch. Setup is very straightforward, deployment was extremely easy even without an existing system to deploy eith, and support since go-live has been extremely responsive anytime I have had to reach out to them.
What do you dislike about the product?
I wish I could customize my displayed fields a bit more than I can at present.
What problems is the product solving and how is that benefiting you?
NinjaOne makes pushing automations to our endpoints all across the globe easy and straightforward. Better than any other system I have used.
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