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Fantastic Solution for MSP Providers
What do you like best about the product?
I love the ease of use and all the fantastic integrations link ninja Remote, SentinelOne, Azure AD etc. We also have a lot of customers using the system for themselves. They profit from our knowledge and automations, but they can do everything by themself like inventory, Remote Support etc. We use NinjaOne everyday and it extrem easy to start with new customers.
What do you dislike about the product?
In terms of MSP support Ninja One is really good but in some cases there is no sharp separation between customers. That's sometimes a bit tricky.
What problems is the product solving and how is that benefiting you?
As a Managed Service Provider, NinjaOne is the product every customer need to have if they want to work with us. Because of all the great features like remote support, inventory and scripting, we can do a lot of tasks without interrupting the customer. That is really outstanding, and it helps us to serve much more customers than before with the same amount of technicians.
Ninja is helping us moving forward
What do you like best about the product?
The usability is top notch, the development team is awesome and I love how they are improving their service constantily.
What do you dislike about the product?
There's nothing I dislike about InjaOne.
What problems is the product solving and how is that benefiting you?
It helps us keep track of our endpoints and their health status. We patch and monitor them throughout the entire cycle.
Continuous Improvement and Excellent Support, but Billing Needs Work
What do you like best about the product?
I’ve been a customer of ninjaOne since February 2022, and I truly appreciate the continuous improvements and enhancements to the product experience. Even though I’m more than satisfied, my account manager frequently introduces new features that I didn’t know I needed but now can’t live without. The customer service and expert support team are incredibly helpful and always strive to assist. ninjaOne is very user-friendly, and ninjaRemote combines the best aspects of TeamViewer and Splashtop into a seamless remote support tool that’s easy to implement.
What do you dislike about the product?
The billing process leaves much to be desired. When there’s a billing error, it’s not corrected immediately but rather adjusted in future invoices. Additionally, when testing new projects, you’re immediately billed for a set number of devices, even if you haven’t deployed that many. This area definitely needs improvement.
Unfortunately, I also see significant room for improvement in the Patch Management system. It often results in most of our managed devices showing a red or yellow status because updates are either pending or have failed. This is a major concern that needs to be addressed.
Unfortunately, I also see significant room for improvement in the Patch Management system. It often results in most of our managed devices showing a red or yellow status because updates are either pending or have failed. This is a major concern that needs to be addressed.
What problems is the product solving and how is that benefiting you?
We switched from N-Able RMM to ninjaOne due to the high costs and a very complicated user interface. ninjaOne has significantly simplified the entire Remote Monitoring & Management (RMM) experience, ensuring that we always have an overview of all client devices. With the integration of Mobile Device Management and direct backup management from ninjaOne, we can manage all essential functions from a single interface.
A well performing RMM solution which is highly customizable
What do you like best about the product?
The simplistic and expansive automation with easy to use remote tools.
What do you dislike about the product?
Lack of language translation and poor navigational menus for administration.
What problems is the product solving and how is that benefiting you?
Remote asset management.
Modern and User Friendly Asset Management
What do you like best about the product?
When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly, with constant new feature aditions and communication for support. Setup was simple, like many of these products, one installer and your done. The scripting and API optiosn allow you to go pretty far with automation and integration outside fo the day to day task through the UI.
What do you dislike about the product?
There are some lacluster controls on reporting and visualzing data which sees you need to make some more customs olutons via the API instaid of the UI allowing thsi customisation.
What problems is the product solving and how is that benefiting you?
Automation and overall reliable Asset management tracking
My satisfaction with Ninja
What do you like best about the product?
Simple and straighforward UI and UX. As a user who is new in IT in general, Ninja is very easy to navigate and understand.
What do you dislike about the product?
So far, I have no qualms or issues that I have encountered with Ninja.
What problems is the product solving and how is that benefiting you?
A more secure way to remote connect to users in other office locations.
I love Ninja RMM
What do you like best about the product?
I feel like its helped the business progress alot, we can do alot more checks and its much easier to connect to computers
What do you dislike about the product?
There isnt anything i can think about that i dislike
What problems is the product solving and how is that benefiting you?
able to do monitoring and loads of good things via the custom fields
remote monitoring and management done right
What do you like best about the product?
Easy rollout, API capabilities, good selection of additonal features easily integrated
What do you dislike about the product?
Unfortunatly there is no public roadmap and sometimes the documentation lacks details
What problems is the product solving and how is that benefiting you?
centralized dashboard of all clients, endpoint management, software rollout and patching
Daily use of NinjaOne in the MSP space
What do you like best about the product?
NinjaOne offers excellent features, such as NinjaOne Remote and Splashtop, so we are never unable to access an endpoint. The Active Directory tool has been a time-saver for password changes. We no longer have to remote into the server. We can change the password from the NinjaOne dashboard.
What do you dislike about the product?
It would be nice to have better navigation on the dashboard to go to client by name on the side then to find the device.
What problems is the product solving and how is that benefiting you?
That we do not have to go on site to view what is happening on end user PCs. NinjaOne also has streamlined applying patches.
IT Support tech using Ninja to manage business networks
What do you like best about the product?
Software is great, very functional and reliable. Many options and configuration to meet IT needs. Support team is readily avaliable for onboarding, and follows through with support over time.
What do you dislike about the product?
Submitting a ticket for issues. Ticket support is very responsive, but only sometimes resolves the issue.
What problems is the product solving and how is that benefiting you?
Ninja allows me to remote endpoints to resolve issues, provides ticketing, has integrated security software, imaging, file backup options, as well as monitoring systems for errors, alerting, provides endpoint information, and has many options for policies and patching. Basically it provides me with all the tools and features needed to provide expert remote IT support for my clients.
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