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Living My Dream of Being a Ninja
What do you like best about the product?
Ninja truly has changed our IT management and processes. Even though we are not an MSP and only have a single office, this management software has helped us simplify our costs and vendors. Because of Ninja, we have saved thousands of dollars to have a single pane of glass take care of patch management, security, and remote support. The value Ninja provides is nothing short of spectacular.
I have contacted multiple people I have worked with and intentionally told them about the phenominal value NinjaOne provides.
I have contacted multiple people I have worked with and intentionally told them about the phenominal value NinjaOne provides.
What do you dislike about the product?
The only thing missing is no katana for this IT Ninja who uses Ninja one. :(
On a serious note, the only minor gripe I can think of is sometimes we have Ninja One block an update in Windows (for example, a KB update kept erroring out on everyone's computer because Microsoft wouldn't fix it to install on a recovery partition) and we had that update continue to show up on machines (even after the update cache has been cleared) for a few weeks after.
Again, an extremely minor gripe that doesn't negatively impact us in any way.
On a serious note, the only minor gripe I can think of is sometimes we have Ninja One block an update in Windows (for example, a KB update kept erroring out on everyone's computer because Microsoft wouldn't fix it to install on a recovery partition) and we had that update continue to show up on machines (even after the update cache has been cleared) for a few weeks after.
Again, an extremely minor gripe that doesn't negatively impact us in any way.
What problems is the product solving and how is that benefiting you?
Ninja resolved the following problems:
* Fractured software doing multiple tasks
* A better security/antivirus experience (BitDefender)
* A much more resonsive and reliable remote support experience
* Helping users restart their machines to stay up to date
* Fractured software doing multiple tasks
* A better security/antivirus experience (BitDefender)
* A much more resonsive and reliable remote support experience
* Helping users restart their machines to stay up to date
One stop shop
What do you like best about the product?
Best for patch,rmm and endpoint. Newly added AI tool is so great
What do you dislike about the product?
Nothing that i can think of. Its a very perfect tool
What problems is the product solving and how is that benefiting you?
Enduser remote helpdesk tool. Patch management tool
Quick and Effective
What do you like best about the product?
Administration is easy and quick. Implementation took no time at all and was integrated without any difficulty. NinjaOne has many features we use daily for ourselves and our clients.
What do you dislike about the product?
We have not seen any downsides to Ninja since we began using it daily.
What problems is the product solving and how is that benefiting you?
A Unified dashboard of all the systems we manage, central patch management, and excellent remote access.
Network Administrator
What do you like best about the product?
Push to all feature and remote desktop (Splash)
What do you dislike about the product?
Nothing yet. so far everything is easy to use. haven't had any real issues with it yet.
What problems is the product solving and how is that benefiting you?
mass push feature
Ninja review
What do you like best about the product?
I like that its user friendly and that i can remote into the system.
What do you dislike about the product?
Its hard for me to get over the old system we had
What problems is the product solving and how is that benefiting you?
I am able to monitor remotley with more ease
One-stop shop for device management and connection tools
What do you like best about the product?
NinjaOne has been a blessing compared to our previous remote connection software.
It has made it easy to search and access company devices remotely to assist end users or install/update software as needed.
It has made it easy to search and access company devices remotely to assist end users or install/update software as needed.
What do you dislike about the product?
It's not much of a dislike, but can cause some confusion at times:
When searching for a device, it may show the device you are looking for, but will also show other similarly named devices.
This can add confusion due to a lot of our devices having serial numbers that are close or similar.
When searching for a device, it may show the device you are looking for, but will also show other similarly named devices.
This can add confusion due to a lot of our devices having serial numbers that are close or similar.
What problems is the product solving and how is that benefiting you?
NinjaOne is an ease of use and overall better tool to connect to our end user devices. Our previous service made remotely connecting to end user devices a slow process while also experiencing a lot of lag.
Patch RMM & Endpoint
What do you like best about the product?
Easy to remote user laptop and control it and install the app.
What do you dislike about the product?
When I remote user laptop, sometimes the user is not able to type in control it or not type it in the keyboard
What problems is the product solving and how is that benefiting you?
any techinacIf there is any technical issue, the user is having an issue
Reliable and easy to use
What do you like best about the product?
What do you like best about NinjaOne? Ease of use
What do you dislike about the product?
What do you dislike about NinjaOne? Nothing so far
What problems is the product solving and how is that benefiting you?
It is solving our need ot assist and monitor remote employees
Ninja RMM has made it easy for MSPs to Monitor and Manage clients
What do you like best about the product?
I am able to easily create scripts to push to clients. I am able to utilize the background tools such as powershell and cmd to run commands easily.
What do you dislike about the product?
Currently I do not have anything that I dislike about Ninja.
I would like to see a more robust documentation add in to where we can document clients admin passwords. I would also like to see some kind of either screen preview or screen shot tool that does not require me to remote into a clients system.
I would like to see a more robust documentation add in to where we can document clients admin passwords. I would also like to see some kind of either screen preview or screen shot tool that does not require me to remote into a clients system.
What problems is the product solving and how is that benefiting you?
We are able to quickly and easily monitor the status of clients systems and proactively resolve issues. The integrated backup makes it very easy to verify backups. The other integrations with Ninja make it easy to get alerts from client devices.
Best RMM I have used so far
What do you like best about the product?
Quick response from agents. Commands and other deeds are done quicker than any other RMM I have used. Great backup solution that just works 99% of the time. Security is very nice with the forced timeouts on MFA so you have to reinput.
What do you dislike about the product?
The lack of features for Linux systems. Having phone servers and other hosted linux machines that we would be able to backup without purchasing additional 3rd party software would be nice.
What problems is the product solving and how is that benefiting you?
We did not have a solid block level image solution until we found Ninja. The other solutions were just too much and had more issues than they solved. Datto is a big example of this problem.
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