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The most powerful tool in the toolbelt
What do you like best about the product?
NinjaOne offers exceptional flexibility, enabling me to perform nearly any task required within my IT environment. The platform provides clear and detailed visibility into key system metrics, which greatly enhances monitoring and decision-making. Its cost efficiency makes it a valuable solution for organizations seeking robust capabilities without excessive expense. Additionally, the product is consistently evolving through regular updates and feature enhancements, demonstrating a strong commitment to continuous improvement.
What do you dislike about the product?
While NinjaOne performs reliably in most scenarios, certain third-party updates can occasionally fail to complete as expected. This issue is reportedly being addressed in an upcoming release. Additionally, the inability to cancel a task once it has started can be problematic in specific situations, and adding this functionality would enhance overall usability. The platform also offers limited feature support for macOS and Linux compared to its Windows capabilities, which may affect organizations with diverse environments.
What problems is the product solving and how is that benefiting you?
NinjaOne immediately exceeded its value from the start of our rollout. Initially adopted to replace a limited patching platform, it quickly became our all-in-one solution for IT support. Remote support and troubleshooting are now significantly more efficient, and the ability to access critical device information without disrupting end users has been a major improvement for both IT and staff. Additionally, the built-in remote support tool rivals leading third-party solutions, proving to be an essential resource in our day-to-day operations.
NinjaOne has been a game-changer. Streamlining our IT operations
What do you like best about the product?
NinjaOne has been a breath of fresh air—easy to onboard, incredibly responsive, and it gives us the visibility and control we need to keep everything running smoothly. What really stands out is how much time it saves us day-to-day. It just works, and that reliability lets us focus on growing the business instead of chasing IT issues. Customer support is excellent.
What do you dislike about the product?
Limited Features: Some tools like ticketing and asset management are basic or missing.
Pricey for Small Teams: Costs can add up as you scale.
Pricey for Small Teams: Costs can add up as you scale.
What problems is the product solving and how is that benefiting you?
NinjaOne has streamlined our IT operations by simplifying endpoint management, automating patching, and improving visibility. It replaced our previous tools without disruption and immediately boosted efficiency. The platform reduced manual tasks, cut costs, and helped our team focus on higher-value work. Onboarding was smooth, and their support has been proactive and helpful.
NinjaOne has an adaptive product that addresses our needs well
What do you like best about the product?
As a cloud hosted solution, NinjaOne has been easy to learn and is very responsive
What do you dislike about the product?
We would like to see more reporting regarding changes in the number of devices assigned to clients over time.
What problems is the product solving and how is that benefiting you?
The included features and integrations available within NinjaOne, along with the fact that it is cloud hosted, combined with its low cost to make it a no brainer for our team.
Simplicity, and not overbearing.
What do you like best about the product?
Ability to add different services. The amount of services offered, while not being shoved down my throat. It's extremely simple to install and use on devices.
What do you dislike about the product?
Needing to restart splashtop and not being able to kick someone off easily without going to device>services>splashtop server>restart.
It's just a tiny hassle.
It's just a tiny hassle.
What problems is the product solving and how is that benefiting you?
Patch management. Device alerts. Ability to do quick inventory.
From Onboarding to Automation: Why We Rely on NinjaOne Daily
What do you like best about the product?
At IT ArchiTeks, we love NinjaOne. This platform has become the backbone of our operations, and we use it daily for everything from endpoint and patch management to network device monitoring and topology mapping.
Implementation was incredibly smooth - NinjaOne is one of the easiest platforms we’ve ever rolled out. It was up and running with minimal friction, which allowed us to immediately begin improving our workflows and responsiveness.
We especially appreciate the automated scripting features, which make onboarding new devices a breeze. It’s a huge time-saver and ensures consistency across our deployments. The OS service monitoring is another standout. The ability to automatically detect and install missing security tools or other critical components means fewer gaps and faster remediation - crucial for maintaining client trust.
Integrations with SentinelOne and CrowdStrike are seamless and reliable, giving us full visibility into endpoint security without additional overhead.
I can’t say enough about NinjaOne’s customer service—it’s truly top-tier. The team is responsive, knowledgeable, and always willing to go the extra mile to ensure we’re successful.
Simply put, NinjaOne delivers on all fronts. It’s a powerhouse RMM that helps us work smarter, respond faster, and scale confidently.
Implementation was incredibly smooth - NinjaOne is one of the easiest platforms we’ve ever rolled out. It was up and running with minimal friction, which allowed us to immediately begin improving our workflows and responsiveness.
We especially appreciate the automated scripting features, which make onboarding new devices a breeze. It’s a huge time-saver and ensures consistency across our deployments. The OS service monitoring is another standout. The ability to automatically detect and install missing security tools or other critical components means fewer gaps and faster remediation - crucial for maintaining client trust.
Integrations with SentinelOne and CrowdStrike are seamless and reliable, giving us full visibility into endpoint security without additional overhead.
I can’t say enough about NinjaOne’s customer service—it’s truly top-tier. The team is responsive, knowledgeable, and always willing to go the extra mile to ensure we’re successful.
Simply put, NinjaOne delivers on all fronts. It’s a powerhouse RMM that helps us work smarter, respond faster, and scale confidently.
What do you dislike about the product?
If I had to name a shortcoming, it would be in reporting customization. The built-in reports cover the essentials well, but advanced, tailored reporting is more limited than we’d like—especially when trying to align output with specific client needs or compliance standards. Additionally, we’d love to see the topology data from the network monitoring system integrated directly into reporting. The ability to visualize and export network structures would provide powerful documentation and planning tools. Another feature on our wish list is a Microsoft 365 admin integration, particularly for Exchange Online. Giving help desk technicians the ability to manage mailboxes, permissions, and policies directly from NinjaOne would be a huge time-saver and bring even more value to an already strong platform.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved several key challenges for us at IT Architeks, streamlining our operations and enhancing service delivery. By consolidating endpoint, patch, and network management into a single platform, we’ve eliminated the inefficiencies and blind spots caused by juggling multiple tools. Automated scripting has transformed our device onboarding process - what used to be manual and inconsistent is now fast, standardized, and scalable. Service monitoring has added another layer of protection, automatically detecting and resolving issues like missing security software before they become real problems. Patch management is now centralized and reliable, drastically improving our compliance and reducing vulnerabilities. Integration with SentinelOne and CrowdStrike gives us complete visibility into endpoint security, all from within the NinjaOne console.
A Step Above D@tto
What do you like best about the product?
I use NinjaOne every day as a core component of my support team. It has been extremely easy to integrate the platform into our daily device management. It's easy-to-understand consumption billing also helped. Customer support has been excellent the few times I've had to reach out.
What do you dislike about the product?
MDM for iOS devices has been hit or miss. The setup was not the best, and it's integration into the platform is not quite there.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the one pane of glass I need to manage my clients devices in an organized and modern UI.
Streamlined IT Management with NinjaOne: A Game-Changer
What do you like best about the product?
NinjaOne stands out for its remote monitoring and management (RMM) capabilities, which provide IT teams with real-time visibility and control across their networks. Its automated patch management ensures devices stay updated and secure without manual intervention. The endpoint management feature is also a strong point, allowing IT teams to efficiently manage and secure all connected devices. Additionally, its backup and disaster recovery solutions help protect critical data from unexpected failures or cyber threats.
If you're looking for a streamlined IT management tool, NinjaOne offers a solid mix of automation, security, and ease of use.
If you're looking for a streamlined IT management tool, NinjaOne offers a solid mix of automation, security, and ease of use.
What do you dislike about the product?
Limited Reporting Customization – the reporting features restrictive and wish for more flexibility in data visualization and customization.
Ticketing System Needs Work – The built-in ticketing system doesn’t meet the needs, particularly those looking for more advanced time management and workflow automation
Ticketing System Needs Work – The built-in ticketing system doesn’t meet the needs, particularly those looking for more advanced time management and workflow automation
What problems is the product solving and how is that benefiting you?
Remote Monitoring & Management (RMM) – IT teams get real-time visibility and control over devices, reducing downtime and improving efficiency.
Automated Patch Management – Ensures devices stay secure and up-to-date without manual intervention, minimizing vulnerabilities
Automated Patch Management – Ensures devices stay secure and up-to-date without manual intervention, minimizing vulnerabilities
Excellent product
What do you like best about the product?
I love how it easy ninja makes it to manage our endpoints. From updates to running scripts to remote control, everything is quite seamless.
What do you dislike about the product?
Haven't found any problems with the product so far.
What problems is the product solving and how is that benefiting you?
Ninja solves the problem of having to use multiple softwares to achieve different goals. It's nice having them all in one place.
Simple, powerful and up to date!
What do you like best about the product?
NinjaOne helps to easily manage multiple endpoints in a single pane of glass. The scripting, api and other features help make solving problems for customers a simple task. The way devices are segregated by organization with the abilities to modify policies for each organization/devices makes NinjaOne great for setting up each environment in it's own way. The NinjaOne support team is also fantastic. The monthly meetings to go over new features and ask the customers about what they want to see really shows the NinjaOne team cares about it's customers.
What do you dislike about the product?
There isn't really much to dislike about NinjaOne... I have nothing else to say.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to easily separate different clients by organization and each organization can have different locations. This allows us to easily manage and find specific machines in our environment. The scripting in NinjaOne is also great as it allows us to mass deploy scripts to machines.
software that saves you valuable time
What do you like best about the product?
NinjaOne has improved our patch management and windows update processes. Since implementing it, in person support cases have dropped by about 70%. Tasks that used to require manual intervention are now done using the NinjaOne scripts.
Deployment was straightforward across all our devices. The remote support software is reliable and responsive built into the agent making it easy for remote assistance. The dashboard is user friendly and provides real time visibility into devices like ones that are failing to install software or windows updates.
In several cases, I've been able to remotely resolve issues by uninstalling software and clearing windows update cache on those devices that were tag red. NinjaOne will become more powerful in your organization once you start leveraging PowerShell scripts from NinjaOne or custom ones you write.
You also get a look of useful information about a device that would be difficult to get in the dashboard.
I've been to add more PowerShell scripts to automate a few tasks.
With the help AI I have been able to implement more PowerShell scripts into NinjaOne for more automation.
Their customer support is pretty good, but I have not had to really use them since they have a very good on boarding process and well its software for tech people, so we figure it out. I use their software all the time and I think it is very easy to integrate into your workflow.
Ninja is really good at implementing new features and seem to always be improving their software.
Deployment was straightforward across all our devices. The remote support software is reliable and responsive built into the agent making it easy for remote assistance. The dashboard is user friendly and provides real time visibility into devices like ones that are failing to install software or windows updates.
In several cases, I've been able to remotely resolve issues by uninstalling software and clearing windows update cache on those devices that were tag red. NinjaOne will become more powerful in your organization once you start leveraging PowerShell scripts from NinjaOne or custom ones you write.
You also get a look of useful information about a device that would be difficult to get in the dashboard.
I've been to add more PowerShell scripts to automate a few tasks.
With the help AI I have been able to implement more PowerShell scripts into NinjaOne for more automation.
Their customer support is pretty good, but I have not had to really use them since they have a very good on boarding process and well its software for tech people, so we figure it out. I use their software all the time and I think it is very easy to integrate into your workflow.
Ninja is really good at implementing new features and seem to always be improving their software.
What do you dislike about the product?
I don't like that you can overside policy settings on a device level. I like to keep it all the same.
What problems is the product solving and how is that benefiting you?
Securing our devices, software management, patching the OS, and scripting automation.
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