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4,115 reviews
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Abatement Tech
What do you like best about the product?
Automation and ease of use, customer support
What do you dislike about the product?
Ticketing is too simple and require more fields to reflect varies divisions, departements
What problems is the product solving and how is that benefiting you?
Ticketing and automation
Great Ticketing and Asset Management – Automation Could Be Better
What do you like best about the product?
One of the things I really appreciate is the ticketing system. It’s simple, but it works. Tickets are easy to create, track, and tie back to individual devices, which is a huge help when you’re juggling multiple issues at once. It doesn’t try to be overly complicated, and it integrates well with the rest of the platform.
The asset management is another strong point. You get detailed information on hardware, installed software, patch status, and more — all in one place. It’s easy to keep tabs on what’s in your environment, and the data updates quickly, which is crucial when you’re working live issues.
The asset management is another strong point. You get detailed information on hardware, installed software, patch status, and more — all in one place. It’s easy to keep tabs on what’s in your environment, and the data updates quickly, which is crucial when you’re working live issues.
What do you dislike about the product?
Automation and scripting are where NinjaOne feels a bit underdeveloped. You can run scripts, but it’s just not as flexible or powerful as some other platforms. Advanced scripting feels clunky, and there’s not a lot of feedback when something doesn’t run as expected. The logging could be better, and there’s not much in the way of built-in error handling.
Automation policies are okay for basic tasks, like pushing out updates or setting up basic maintenance, but if you’re looking to build more complex workflows with conditional logic or branching, you’re going to hit limitations fast. For teams that rely on automation to save time and scale up, this part can be frustrating.
Automation policies are okay for basic tasks, like pushing out updates or setting up basic maintenance, but if you’re looking to build more complex workflows with conditional logic or branching, you’re going to hit limitations fast. For teams that rely on automation to save time and scale up, this part can be frustrating.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage around 100 endpoints and handle roughly 20 support tickets a week more efficiently. The ticketing system keeps everything organized and easy to track, which really streamlines our workflow. The asset management side gives us clear, real-time visibility into all our devices — hardware specs, software, patch status, etc. That’s been a big help in staying proactive with maintenance and troubleshooting. Overall, it's saving us time and helping us respond faster to user issues.
Systems Admin
What do you like best about the product?
I love patch management and Ninja support team are amzing
What do you dislike about the product?
So far I don't complain about the product.
What problems is the product solving and how is that benefiting you?
IT asset management
new user to ninja one
What do you like best about the product?
Being able to manage my fleet from a browser in the cloud. Easy to implement to our fleet. Team is quick to respond to emails.
What do you dislike about the product?
Some of the features can be a little obtuse. Hard to tell what is readily available.
What problems is the product solving and how is that benefiting you?
fleet management. Working from home is becoming more simple
Ninja Review
What do you like best about the product?
Constant Updates, Great Features. Great Integrations
What do you dislike about the product?
Need better maintenance windows. Need to be able to schedule long term maintenance so not getting alerted.
What problems is the product solving and how is that benefiting you?
More scripts. Ease of use. Remediation capabilities. Apple support
IT like a Ninja
What do you like best about the product?
Fantastic scalability and availability. It doesn't matter where my users are, I'm able to remotely help and patch PCs. Deploying the software was painless and we were able to install on all of our computers in a few weeks.
What do you dislike about the product?
No conditional access for the MDM product.
What problems is the product solving and how is that benefiting you?
Ninja allows me to keep my organization running at peak efficiency, whether it be patching or remotely troubleshooting user issues.
A very good RMM platform, a better business partner
What do you like best about the product?
Ease of use and deployment.
Good value.
Ninja is an excellent business partner. I feel that Ninja's values as a company are much like my own. I like that Ninja is focused on success of MSP partners, rather than solely on their own bottom line.
Good value.
Ninja is an excellent business partner. I feel that Ninja's values as a company are much like my own. I like that Ninja is focused on success of MSP partners, rather than solely on their own bottom line.
What do you dislike about the product?
I'd like more timely support. If we're opening a support ticket, we've already spent time trying to resolve on our own. Our time is literally money, and we need access to effective support asap when requested. It's not always practical for us to shift focus back to an issue at a later time when Ninja support is able to work with us.
What problems is the product solving and how is that benefiting you?
Remote support via Ninja Remote.
Software deployment, configuration and automated tuning via scripting.
Backup via Ninja Backup and SAAS backup for MS365.
Software deployment, configuration and automated tuning via scripting.
Backup via Ninja Backup and SAAS backup for MS365.
Ninja One Makes Running Our Business Easier
What do you like best about the product?
Cloud based, clear product roadmap, easy to use.
What do you dislike about the product?
Noting significant - support is mostly responsiove
What problems is the product solving and how is that benefiting you?
Keeping our systems secure, managed, and organized.
Managing Customer Systems with NinjaOne
What do you like best about the product?
Great automation of updates and remote control.
What do you dislike about the product?
Reporting tools need to be more flexible.
What problems is the product solving and how is that benefiting you?
Reduces time spent on updating systems and maintaining an inventory.
IT specialist
What do you like best about the product?
The dashboard is clean, modern, and easy to navigate—even for junior technicians.
Tasks like remote access, patching, or deploying scripts can be done with just a few clicks.
You can catch issues (like low disk space, high CPU, etc.) before users even notice them.
The agent is lightweight and doesn’t slow down devices.
Ease of Implementation:The setup process is straightforward. The agent is lightweight and easy to deploy via MSI, scripting, or Group Policy. Most customers are up and running within a day or two.
Customer Support that means Fast, friendly, and helpful support.
Frequency of Use means that Device monitoring, patching, scripting, remote access, backup monitoring.
Tasks like remote access, patching, or deploying scripts can be done with just a few clicks.
You can catch issues (like low disk space, high CPU, etc.) before users even notice them.
The agent is lightweight and doesn’t slow down devices.
Ease of Implementation:The setup process is straightforward. The agent is lightweight and easy to deploy via MSI, scripting, or Group Policy. Most customers are up and running within a day or two.
Customer Support that means Fast, friendly, and helpful support.
Frequency of Use means that Device monitoring, patching, scripting, remote access, backup monitoring.
What do you dislike about the product?
While NinjaOne supports several integrations (like backup and ticketing), it’s still more limited compared to competitors like ConnectWise or Datto.
o public pricing—requires a sales demo to get quotes, which can slow down decision-making.
o public pricing—requires a sales demo to get quotes, which can slow down decision-making.
What problems is the product solving and how is that benefiting you?
Inconsistent Patch Management, Unreliable or Fragmented Remote Access Tools, Lack of Visibility Across IT Assets,Manual and Time-Consuming Endpoint Management.
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