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Ninja has been great
What do you like best about the product?
Very easy to manage devices, including patching, application and script deployment
What do you dislike about the product?
It's difficult to create and maintain test groups
What problems is the product solving and how is that benefiting you?
great for remote deployment of apps and scripts and patching
IT Management Simplified
What do you like best about the product?
IT Management Simplified. Patching and loading software on multiple machines is a breeze!
What do you dislike about the product?
Everything about Ninja is great. Unable to specify anything that I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
This is alleviating the manual process of patching servers, performing maintence and installing software.
Been using Ninja for a couple years now, it's excellent!
What do you like best about the product?
Combining several services into a single pane is the main benefit... Integrated ticketing, patch management, remote access, and monitoring are the main reasons we switched to Ninja, the increased efficiency is noticeable from where we were beforehand.
What do you dislike about the product?
There's been a few quirks that don't seem logical, but the Ninja team seems receptive to the feedback. For example, we stumbled on an issue this week trying to add a vendor's email address as an "end user" to access a specific server. Unfortunately, the vendor's email address was already used by a completely different Ninja customer/organization and the system would not allow us to use the same email address for our organization. Clearly this makes no sense. However, we went into this knowing Ninja was a young company and there would be several bugs/issues along the journey, so I'm not completely surprised.
What problems is the product solving and how is that benefiting you?
Covering the main tools we need as an internal IT department in one piece of software.
NinjaOne is Amazing
What do you like best about the product?
Very User-Friendly, Automation for deploying new computer
What do you dislike about the product?
I haven't really found any dislikes with NinjaOne yet
What problems is the product solving and how is that benefiting you?
Cutting time rolling out new computers. Remote administration for users that are remote.
NinjaOne Saves Time!
What do you like best about the product?
NinjaOne Saves Time! We no longer need to manually update machines.
What do you dislike about the product?
Can't think of any negatives. NinjaOne is a great product.
What problems is the product solving and how is that benefiting you?
Working for a small Managed Service Provider (MSP) business, Ninja has saved a lot of time with deployments and automatic patching.
NinjaOne da experience
What do you like best about the product?
NinjaOne combines robust features with ease of use, making it a standout choice for IT management. Its automation, remote management capabilities, and exceptional support ensure that IT professionals can maintain a secure and efficient IT environment with less hassle. Highly recommended for those looking to streamline their IT operations
What do you dislike about the product?
Some of the things I dislike about NinjaOne is the Initial setup can be very time consuming. Despite its user-friendly interface, there is still a learning curve associated with mastering all of NinjaOne's features
What problems is the product solving and how is that benefiting you?
Some problems that NinjaOne solves for us is to be able to easily remote and manage computers more easily.
Easy multifunction tool
What do you like best about the product?
It is easy to use, offers multiple features including quick remote access and installations. Makes it easier when you are a one man shop dealing with all IT functions for the company. Like the visibility it offers me to the assets and the different policies that can be applied for either computers or servers.
What do you dislike about the product?
Running remote scripts and installations takes a while to figure out and if not done often, you need to go back to the tutorials or email support to send you the links for the tutorial.
What problems is the product solving and how is that benefiting you?
I am the only person in IT and need to be able to support and manage multiple locations that are a long distance from my office. Having the capability of managing the computers and keeping track of them even if not in the network is a great way to maintain the asset monitor as well to be able to remote support without user input (as long as the computer is connected to the network). Being able to maintain the patching schedule for computers that might not be in the internal network often also helps with keeping the required security policies in place.
Leading RMM Platforms on the Market
What do you like best about the product?
All of the tools we need to manage our clients' environments in one convenient location.
Seamless integration.
The most user-friendly patch management tool I've ever used.
The best RMM interface.
One of the easiest ticketing systems to set up and use.
NinjaOne automation simplifies device configuration and management.
One of the best RMM Discord community (become an expert on NinjaOne by joining their Discord channel). Follow Jeff Hunter to learn about new features of the product.
World class customer service and technical support team.
Seamless integration.
The most user-friendly patch management tool I've ever used.
The best RMM interface.
One of the easiest ticketing systems to set up and use.
NinjaOne automation simplifies device configuration and management.
One of the best RMM Discord community (become an expert on NinjaOne by joining their Discord channel). Follow Jeff Hunter to learn about new features of the product.
World class customer service and technical support team.
What do you dislike about the product?
The lack of a PSA, although Jeff Hunter says that a NinjaOne PSA will be introduced in 2025. This will counteract my dislike.
What problems is the product solving and how is that benefiting you?
It covers patching, endpoint device configuration and management, MDM, and documentation.
NinjaOne backup review
What do you like best about the product?
NinjaOne Backup Solution offers a straightforward, user-friendly experience for managing data backups. Its GUI is intuitive, making it easy to navigate and set up backup jobs without a steep learning curve. The platform's integration capabilities make it quick to deploy, minimizing the setup time and reducing complexity. It also provides clear visibility into backup jobs, allowing users to monitor and manage backups effectively. The recovery tool is also simple to use, ensuring fast and hassle-free data recovery when needed. NinjaOne offers a range of backup strategy options, including support for local backups to NAS and cloud-based solutions, making it versatile enough to fit diverse business needs. Overall, it’s a reliable, efficient solution for comprehensive data protection. Also, customer support and accountant management is supior.
What do you dislike about the product?
I would not say there is anything I dislike about the solution.
What problems is the product solving and how is that benefiting you?
it provides a reliable and automated backup solution that reduces the risk of data loss, helping our business avoid costly downtime and ensuring continuity.
Good tool but the cost is not cheap if your employee has multiple devices
What do you like best about the product?
Easy to manage endpoints. We use it to deploy patch and perform end user supports.
What do you dislike about the product?
The cost can go up quickly if your employee has multiple devices.
What problems is the product solving and how is that benefiting you?
Patching endpoint, remote support and saving bitlocker key is a plus.
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