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Cut down on support time with NinjaOne!!
What do you like best about the product?
With NinjaOne, our technician cut down their support time tremendously. They can help out our Admin staff and teachers without disrupting the meetings or class. It is very efficient especially when you have tons of projects to do while also supporting your employees.
What do you dislike about the product?
So far we have not had any issues that I can think of.
What problems is the product solving and how is that benefiting you?
Out tech room is far from some of the buildings on campus and we use to have to walk over to each building whenever a teacher or staff member had any IT related issues, but now with NinjaOne we have cut down on our support time by being able to remote to the users laptops/computers, especially when they work offsite.
Cheap & Different IT Management - Worth It
What do you like best about the product?
Very easy platform to use, with at least similar performance compared to other companies. Worth it for the price
What do you dislike about the product?
Steeper learning curve, but use of NinjaOne was broad so the time put into learning this platform was worth it.
What problems is the product solving and how is that benefiting you?
Helps us provide remote support when needed, making it easier than responding to long calls or unnecessary meetings.
Easy to use, excellent customer service, fantastic help desk tool
What do you like best about the product?
Getting Windows, MacOS, iOS, etc. added to the environment is easy. The tools available within the tool is extremely helpful for help desk. The access tracking is also useful for ensuring proper usage. Policies are easy to configure and push to devices. The delay between applying a change and it happening on the device is much better than alternatives we've tried.
What do you dislike about the product?
We have not encountered anything to dislike at this time. If we are to nitpick, one could be chromebook support not being available. But this is in the works already!
What problems is the product solving and how is that benefiting you?
NinjaOne is consolidating a few tools we have into one environment for us. This makes it much easier when bringing new staff on, as well as existing staff having less things to go to.
Simple and intuitive RMM
What do you like best about the product?
Having never used an RMM before, jumping in was a breeze. NinjaOne helps a lot with monitoring all our devices and the backup system is a life saver.
What do you dislike about the product?
The automation with setting up new devices is lacking. The amount of software availble on the automation list is small and lacks some of the basics, and has been slower than just manually setting up a PC.
What problems is the product solving and how is that benefiting you?
Making sure all out devices are running smoothly and up to date is a huge benefit. Being able to remotely remove programs and restrict them takes a lot of time off our hands.
Reliable, usable backup solution.
What do you like best about the product?
Easy to use and very reliable, it has offered us very few problems and just works.
What do you dislike about the product?
I have not experienced anything of note.
What problems is the product solving and how is that benefiting you?
We needed a replacement for a product that had been discontinued, NinjaOne offered a cost effective simple solution that smoothly replaced our old solution.
RMM and Ticketing System
What do you like best about the product?
The RMM agent and Ticketing system are very useful and easy to use
What do you dislike about the product?
Some minor quirks like tickets can't merge if not Open, etc.
What problems is the product solving and how is that benefiting you?
We needed a RMM tool to make sure computers are tracked and kept up to date, and to be able to remote connect to them for support as our company has offices across the US
A great platform
What do you like best about the product?
It's simple to use and the UI is easy to navigate.
What do you dislike about the product?
The MDM section feels a little half baked. I've had, and am currently having, some difficulty deploying apps.
What problems is the product solving and how is that benefiting you?
Remote management and remote support of a fleet of emergency service vehicle data terminals.
Dependable software
What do you like best about the product?
A great all in one software, for tickets and remoting software. The remoting option is very responsive compared to other software we've used in the past. It was all easy to set up by one person and train others how to use. The customer support (though not needed often) was GREAT and appreciate the quick response.
What do you dislike about the product?
The ticketing is good, but often hard to see the ACTUAL ticket...i have to look through a bunch of non helpful info to find what the user needs. Also often when we try to set up computer with users or locations, it is easy to allow all computer computers checked so that you would change them again (i would have all of those checked boxes uncheck after changing them.
What problems is the product solving and how is that benefiting you?
I am thrilled with being able to KNOW which windows updates are needed on your device and how full the hardrive and memory usage is.
Review of NinjaOne
What do you like best about the product?
I primarily use NinjaOne for its remote desktop abilities. It's useful to have the tab indicating which user is logged in to a machine.
What do you dislike about the product?
I have no complaints about NinjaOne. It does what I need it to do.
What problems is the product solving and how is that benefiting you?
I need to be able to connect to a remote machine that is hooked up to expensive hardware I don't have locally. This saves me thousands of dollars from having to purchase the hardware and lots of physical space in my house.
Good product, lot of place for improvement
What do you like best about the product?
general management of the devices, easy implementation, easy UI, great after sales support,
What do you dislike about the product?
Missing key features from other RRM's, a bit slow in adding them. need more options and features, in many things, dashboard,reporting, automation,intergration, accessing multiple cmd/powershell in devices.
What problems is the product solving and how is that benefiting you?
remote access to the device is easy, jumping from ticketing, to devices, to applications is easy, and fast. multiple device management, run scripts/applications, patch management,systray options and the whole branding options that are available is really good.
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