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Great application
What do you like best about the product?
You can do pretty much anything throughout the application.
What do you dislike about the product?
It's almost like having to learn a new language
What problems is the product solving and how is that benefiting you?
Ninja one is helping us manage all our systems
Amazing device management service
What do you like best about the product?
I love that it has all the tools for a helpdesk specialist.
What do you dislike about the product?
I wish it was also as detailed as an asset management service. EX. i would like the ablility to add more descriptions to every device.
What problems is the product solving and how is that benefiting you?
Helping us resolve issues remotely. It allows us to work with the user remotely instead of having them come in-person
NinjaOne: the RMM and MDM solution with almost everything you need
What do you like best about the product?
NinjaOne’s UI is clean, simple, and easy to navigate. It has made our onboarding process smoother and has been helpful for our end users. Straightforward tools like keyboard input and file transfers really make a difference.
The MDM solution feels faster than Intune’s and includes most of what you need to configure devices. The setup process was also very simple for APN and ADE. I also appreciate how quickly I can resync a device or apply policies when needed.
The MDM solution feels faster than Intune’s and includes most of what you need to configure devices. The setup process was also very simple for APN and ADE. I also appreciate how quickly I can resync a device or apply policies when needed.
What do you dislike about the product?
Installing applications can be a bit tricky at times with NinjaOne. There’s a 1GB size limit, and sometimes a task just stays stuck in the queue with no clear way for me to troubleshoot what’s happening. I’ve also run into cases where both older and newer MSI installers don’t work, so I end up having to install the app manually.
The MDM features could also be expanded. Some of the functionality I’m used to seeing in Intune isn’t available in Ninja. Setting policies can be frustrating because I’ll build a custom payload and it appears to “save,” but if I don’t click the big Save button in the top right, it deletes everything I just configured. Sometimes the Save button doesn't work and gives me an error, which leads me to refresh the page and having to do the payload all over again. The UI could definitely use some improvement as well. I do like that restrictions are organized into categories, but it still feels like everything is lumped into one section, and it’s not always clear where to go to make deeper edits. Expanding the policy settings could help users here.
When setting policies, I do appreciate the side menu, but it doesn’t really indicate how much you can edit within each area. Also, on my test iPad it says it "needs attention", but I can’t see exactly what it needs or what I’m supposed to check. Maybe I missed it, but statuses like that should be visible at a glance.
The MDM features could also be expanded. Some of the functionality I’m used to seeing in Intune isn’t available in Ninja. Setting policies can be frustrating because I’ll build a custom payload and it appears to “save,” but if I don’t click the big Save button in the top right, it deletes everything I just configured. Sometimes the Save button doesn't work and gives me an error, which leads me to refresh the page and having to do the payload all over again. The UI could definitely use some improvement as well. I do like that restrictions are organized into categories, but it still feels like everything is lumped into one section, and it’s not always clear where to go to make deeper edits. Expanding the policy settings could help users here.
When setting policies, I do appreciate the side menu, but it doesn’t really indicate how much you can edit within each area. Also, on my test iPad it says it "needs attention", but I can’t see exactly what it needs or what I’m supposed to check. Maybe I missed it, but statuses like that should be visible at a glance.
What problems is the product solving and how is that benefiting you?
It helps us resolve issues remotely and quickly. Being able to patch devices with minimal effort saves a lot of time, and the easy onboarding makes the whole experience better. Recently, it has made the MDM solution for our iPads much more efficient for us.
Great tool for managing endpoints
What do you like best about the product?
All advertised features work as intended.
What do you dislike about the product?
I feel like the feature set available is limited. We have to build scripts and deploy them for many of the features that I think should be part of a tool like this
What problems is the product solving and how is that benefiting you?
Patch management and running management scripts remotely.
A good experience for a newish platform
What do you like best about the product?
It's ease of use and implementation. The scripting system, API and other automation tools is fairly robust. Apple device support is decent and improving. Great customer service!
What do you dislike about the product?
There are a few 'quirks' here and there, integrations are a bit lacking leading to needing quite a few work arounds. Device/Employee onboarding could be improved
What problems is the product solving and how is that benefiting you?
Management of endpoints in an all remote company, many endpoint solutions were built around the idea that they would be deployed on a corporate network for the most part. Those other solutions did pivot when the plague happend, but it's still evident when you goto deploy these systems. NinjaOne is built around flexibility making it easier to manage and deploy over other "older" solutions for a remote-only company.
An excellent RMM Tool
What do you like best about the product?
I really like Automations in NinjaOne, a great way to deploy applications without any user interaction. I admire the part where we can access Files and other services like Task Manager without remoting into the device. It's a really easy and straight forward dashboard to learn and use.
What do you dislike about the product?
I found that deploying automation in MacOS can only be done through scripts. I wish there was a way to do it like Windows
What problems is the product solving and how is that benefiting you?
Being able to help a user without necessarily remoting into their machine
Great software, will be fantastic when MacOS MDM added
What do you like best about the product?
It was very simple to deploy and setup. Fair amount of templates to use on day 1.
What do you dislike about the product?
Doesn't currently have MacOS MDM, so an application like Jamf is still required.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it very quick and easy to identify where patches need to be installed and then to actually install those patches.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
It just works
What do you like best about the product?
The product works right from the start with very minimal setup. From their, the sky is the limit. there are so many different ways to customize the patch managment to your business needs. All of the built in processes are straight forward and easy to use. There is also a Massive forum of users who post all sorts of potential automations to use with notes and detailed info on how and when to use them.
What do you dislike about the product?
There are several automations that I would have thought would be native in the system that are not.
What problems is the product solving and how is that benefiting you?
Ninja one lets me know when an endpoint needs attention taking out the guess work or waiting for an end user to say anything. It also allowed us to change endpoint managment vendors for a fraction of the cost.
NinjaOne Business need
What do you like best about the product?
How it monitors device and provide status updates 24 by 7 days a week.
What do you dislike about the product?
No, problems found currently. Great software
What problems is the product solving and how is that benefiting you?
Desktop management for two site and great reporting of all hardware within the domain
Sold RMM Solution - One Stop Shopping
What do you like best about the product?
Centeralized Support for everyting I need.
Ease of use, Implementation, and training.
The ability to give users remote control over their own devices or selected devices.
MMD and Helpdesk ticketing systems.
Patch management that works.
I really like the roadmap and ability to request new features or add enhancements to already in place modules.
Ease of use, Implementation, and training.
The ability to give users remote control over their own devices or selected devices.
MMD and Helpdesk ticketing systems.
Patch management that works.
I really like the roadmap and ability to request new features or add enhancements to already in place modules.
What do you dislike about the product?
Convincing upper management of the cost. They tend to just see the overal cost as a whole and may don't fully understand all the features the product comes with. It may cost you time and effort to justify the cost but it's well worth it because of all the features it comes with.
What problems is the product solving and how is that benefiting you?
Patch management, MDM, and remote support are the three biggest benifits to this as of right now.
The ability to remote into a pc and take control saves so much time rather than having an end user trying to describe issue.
Patch management, to manually test patches before hand and then mass deploy them saves me so much time.
The ability to remote into a pc and take control saves so much time rather than having an end user trying to describe issue.
Patch management, to manually test patches before hand and then mass deploy them saves me so much time.
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