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Ninja One is a great platform!
What do you like best about the product?
I love that it is easy to use and navigate
What do you dislike about the product?
I dislike that I have to learn a new platform, even though I like it better than the last one.
What problems is the product solving and how is that benefiting you?
Protecting my companies data, and it is making my life easier because I can see this visually.
Very good.
What do you like best about the product?
Easy to remote onto other devices and see different information about the device also easy to navigate.
What do you dislike about the product?
There is not a setting to enable dark mode.
What problems is the product solving and how is that benefiting you?
Remoting onto other devices quickly and it doesnt drop the connection when connecting to a vpn
Great product
What do you like best about the product?
Never had issues. Always worked as expected.
What do you dislike about the product?
Always improving is key for your product. I think that you go far and above in this field. You could maybe improve design and look.
What problems is the product solving and how is that benefiting you?
Monitor company assets
Great Tool for Endpoint and Patch Management
What do you like best about the product?
NinjaOne is packed with features for Endpoint Management and Patch Management. The tools for accessing devices remotely, including the registry, services, and file structure, are invaluable. It's pretty intuitive to learn, but if you're trying to figure out how to do something, they have a lot of resources available.
What do you dislike about the product?
The agent seems to stop working on some devices and it can be a pain to get the device reporting again, but this seems to be a common problem with RMM solutions. The challenges in administering devices in so many different locations are probably inherent to the process.
What problems is the product solving and how is that benefiting you?
We have a large remote workforce and NinjaOne helps to keep our devices up-to-date, so we can stay compliant with our various standards.
Very Impressive
What do you like best about the product?
It works seamlessly with Macs
Includes ticketing system
Plenty of documentation
Easy to customize
Includes ticketing system
Plenty of documentation
Easy to customize
What do you dislike about the product?
Not a real downside, but when a PC or Mac is offline, the remote icon disappears.
What problems is the product solving and how is that benefiting you?
I was using a different RMM previously. When I acquired a new client that only used Macs, I had to install the previous RMM's agent on the Macs and it did not go well. I have to download and install certificates, go through lengthy install processes. Even after this, it did not work. I had to submit multiple tickets to the RMM's support. After many days of back and forth with no results, I dumped them and switched to NinjaOne.
Great software
What do you like best about the product?
My favorite feature is the scripts, and the scripts library.
What do you dislike about the product?
It could use a dark mode, like all applications.
What problems is the product solving and how is that benefiting you?
It's a great all-in-one solution that combines many different features into one easy to use package.
I have been on Ninja One for a few years now. Compared to our previous RMM NinjaOne is Awesome
What do you like best about the product?
Ninja One is very User freindly and intuitive. We were setup and going in a day or two. Customer support is always available and helpful.
What do you dislike about the product?
I currently have the the Android RMM deployed to around 30 devices. It is a bit of a work in progress but seems to be making rapid improvements. If they add some sort of file store so I can easily push files to devices, and get Ninja remote working for android as well as it does on PC I would love to deploy it to all of our customers android devices vs SOTI or 42 gears RMM.
What problems is the product solving and how is that benefiting you?
NinjaOne make it easy for one person to keep track of and manage a couple hundred windows PCs. Without it I would get much less accomplished daily and spend more time putting out fires.
Excellent Product
What do you like best about the product?
NinjaOne is user friendly and easy to use.
What do you dislike about the product?
There’s nothing I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
It solved a lot of issues that my previews solution did not like PowerShell command, also is a lot faster to execute
NinjaOne lives up to expectations
What do you like best about the product?
The support team helping us review the product through PoC and eventual purchase was fantastic. Post implementation support has also been excellent. The product has met all expectations based on the features that were shown in demo, and we are very pleased with the addiiontal functinality that we gained by moving to this solution.
What do you dislike about the product?
Some functionality has to be custom scripted, but there are great examples available in the user group to help.
What problems is the product solving and how is that benefiting you?
Performance troubleshooting
Ninja One is Amazing
What do you like best about the product?
Ninja Remote, the application integrations (Ticketing, Backup, Antivirus). It is simple to use and navigate
Ease of Use
Affordability
Ease of Use
Affordability
What do you dislike about the product?
There is nothing I dislike about Ninja One
What problems is the product solving and how is that benefiting you?
Ninja One has helped us to centralize our support tools into one platform to faciliate better support and management of our clients
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