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Great product
What do you like best about the product?
The remote control functionality natively baked in is really nice. Super easy to use. Super easy to implement, I use it all of the time. Really easy to integrate into existing product stack
What do you dislike about the product?
Integration with Axcient is lacking. I would like to integrate my backup solution.
What problems is the product solving and how is that benefiting you?
Automation is allowing us to save time on small tasks
Fantastic Platform
What do you like best about the product?
NinjaOne is easy to use, full of great features, and can compete with other similar RMM tools. The customer service has been excellent. Implementation is a breeze!
What do you dislike about the product?
Still lacks some features such as a quick remote access help URL (without end user having to have an account and sign in).
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve problems around remote management of devices. It also combines other tools such as backups, remote access, and ticketing all in one platform.
NinjaOne RMM
What do you like best about the product?
We use Ninja with all of our customers. It makes patching super easy. We have also taken advantage of the built in automations. The autmations allow us to take a brand new computer out of the box, deploy our security stack, join to our domain and the add any programs needed with very little input.
What do you dislike about the product?
Personally, I can't think of anything bad to say about Ninja.
What problems is the product solving and how is that benefiting you?
Patch management and bulk software deployments have greatly reduced internal labor and allow us to make more money!
Easy to use, works great, excellent support
What do you like best about the product?
I've used several RMMs over the past 10 years and have been most impressed by NinjaOne. Their system is easy to set up, it works well, and their support is great. Everyone I've spoken to at NinjaOne has been personable and helpful. Even the engineers just want to help. Their response time is very quick, often times within an hour or two via email. With other RMMs, the agent itself would often have issues. With NinjaOne, everything just works. I don't have to go into separate areas to change things, everything is in a single pane of glass and easy to access. Love it. Pricing is also reasonable, and they were willing to work with my small MSP to help ramp-up to the full pricing. This allows me some time to gain additional clients.
What do you dislike about the product?
There are some features that need some tweaking, but I do see them on the product roadmap. More of a nice-to-have than a dislike, though.
What problems is the product solving and how is that benefiting you?
Remote tools are great for simple administration, but NinjaOne is a full-fledge RMM where I can see processes, installs apps, and push out scripts without even logging in.
Ninja one for msp
What do you like best about the product?
I love that it’s an all-in-one, powerful yet simple solution that continues to improve.
What do you dislike about the product?
once while you will find you hard time end user to connect and install rmmsoftware again in order to work correctly.
What problems is the product solving and how is that benefiting you?
Very good RMM for MSP .Time saving with using automation ticketing system and resoloving end user issue more quickily -easy to IT asset management,
Bit by Bit Ninja review
What do you like best about the product?
software management, NinjaRemote, patch management.
What do you dislike about the product?
Wish it supported updating more software.
What problems is the product solving and how is that benefiting you?
Patch management, PC maintenance, remote access, software management, warranty tracking and end point security.
Easy to use, great support
What do you like best about the product?
Pre built scripts to run in our environment for updating apps and OS. Easy to login to an individual device to do other things - allows the IT Team to remote in with a user and help them out. Customers are encouraged to schedule time monthly with an engineer from NinjaOne - it's included in your payment. It is easy to review actions from devices; the dashboard allows you to see what has been going on in your environment.
What do you dislike about the product?
More app control and the ability update them - Adobe, Chrome, etc.
What problems is the product solving and how is that benefiting you?
Software Updates, device control, ticket and event tracking, Change Management, manual updates, remote access
Great product!
What do you like best about the product?
We've been with them for years and the simplicity in setup was always our biggest draw. They had a lot of policies that we could implement right away for different server types , as it can be a little bewildering at first to get your RMM practice stood up. They have several remote support options available that do not cost extra which is a huge savings for us as an MSP. We couldn't do what we need to do in our business without this RMM. Their support is decent, we have used it on occasion but typically you'd just hit their very good knowledge base. The community forum isnt super active, so its hard to get niche situations handled.
What do you dislike about the product?
I think over the years its gotten so many features there are things we dont use. Things like the ticket system and knowledge base. I think they built it to compete with other RMM systems, but we already have these things and dont need them. Its just gotten very big.
What problems is the product solving and how is that benefiting you?
We need to keep our clients computers up to date with patching, know if computers have any issues that we can solve, and be able to remotely connect to support any of our clients machines at any given time, this RMM solves that. We really couldnt do what we need to do without this RMM.
ApixMSP - NinjaOne
What do you like best about the product?
The UI of the platform. We really love how seamless it is. We also love how easy it is to implement devices and integrations and the team for customer support.
What do you dislike about the product?
Absolutely nothing. We really love the whole platform.
What problems is the product solving and how is that benefiting you?
Mac support. With NinjaOne we're able to support Mac's.
Comparatively the best RMM available
What do you like best about the product?
Intuitive interface saves us dozens of hours every week. The integrated backup solution is powerful yet simple to use. Ticketing system provides everything we need to effectively track incoming cases. The list goes on and on the same way... we love NinjaOne.
What do you dislike about the product?
We dislike nothing about NinjaOne, and excited about the continued innovations you consistently bring forward at rapid speed.
What problems is the product solving and how is that benefiting you?
Consolidated endpoint, asset, backup, patching, monitoring, support management all in one.
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