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Impowered Our MSP to Resolve Issues Quickly and Grow Quickly
What do you like best about the product?
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with.
Their tools are by far the best in the game, making site navigation smooth and easy for our clients to manage.
Implementation is super easy as the MSI doesn't prompt the user for anything and allows for a smooth onboarding.
We have integrated with two or three different platforms that Ninja supports including our PSA tool making it a one-stop shop for all of our needs.
Their tools are by far the best in the game, making site navigation smooth and easy for our clients to manage.
Implementation is super easy as the MSI doesn't prompt the user for anything and allows for a smooth onboarding.
We have integrated with two or three different platforms that Ninja supports including our PSA tool making it a one-stop shop for all of our needs.
What do you dislike about the product?
So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved.
What problems is the product solving and how is that benefiting you?
They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client.
The ease of deploying
What do you like best about the product?
Getting metrics about devices and the control.
What do you dislike about the product?
Mobile features vs web. Iniating a job but to cancel via mobile app.
What problems is the product solving and how is that benefiting you?
Saving time not needing to be hands on
NinjaOne visability and patching.
What do you like best about the product?
Ninjaone is an excellent endpoint management tool that allows our technicians to monitor the health of our endpoints. Technicians can schedule patching for both OS an and third party software. They have native remote tools to quickly resolve issues even when the endpoint is not on campus.
What do you dislike about the product?
When we purchased NinjaOne, they released a ticketing system. We were encouraged to buy the ticketing system and were told of the improvements that would be made. After evaluation, it did not provide the tools we needed, and we do not plan on renewing this offering.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to track our assets and ensure our endpoints are up to date. Recent release of third party software updates has been very useful.
The Best RMM tool we've ever used
What do you like best about the product?
The user dashboard is robust but simple to use without feeling overwhelmed.
What do you dislike about the product?
There are no downside to when it comes to ninja.
What problems is the product solving and how is that benefiting you?
Since we are a cloud environment we need to provide helpdesk service to our end users and the RMM software is a big help in doing so.
Great Monitoring Tool
What do you like best about the product?
Easy view and management of our full fleet. Interfaces with out other products wonderfully and makes oversight for our clients a pinch.
What do you dislike about the product?
Alerts get stuck sometimes and support is not super helpful
What problems is the product solving and how is that benefiting you?
Easy endpoint monitoring and management. I use NinjaOne all day every day and it is an invaluable tool
Decent Product
What do you like best about the product?
The remote tools as well as the export csv tools
What do you dislike about the product?
The UI needs work because it hampers the user experience. For example, to enable a policy you need to navigate admin, and policies, edit the policy itself, and software, and then enable to turn a policy on. That's not as seamless as competitors.
What problems is the product solving and how is that benefiting you?
Remote work. Self explanatory.
Reliable and Great RMM tool
What do you like best about the product?
Dashboard and the 3rd party software patching has been very useful and filled a task we were tracking manually. The Ninja Remote feature also works well - and we have taken advantage of their winget software integrations for deploying software to workstations.
What do you dislike about the product?
Update: I still am disappointed in the lack of customizations for for templates in the ticketing system. Being able to modify the templates so it matches our branding as a company better would be huge. This request is addressed in their roadmap but doesn't seem to get implemented.
What problems is the product solving and how is that benefiting you?
Mostly managing our workstations. The third party software updates are nice as well as the remote assistance tools. We have also started to use it to monitor our network devices as well as servers.
Update: We are also getting ready to test their MDM feature for managing a small collection of iPads and iPhones.
Update: We are also getting ready to test their MDM feature for managing a small collection of iPads and iPhones.
Seamless IT Management with NinjaOne - Highly Recommended
What do you like best about the product?
Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features.
What do you dislike about the product?
There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features.
What problems is the product solving and how is that benefiting you?
One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management.
The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.
The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.
Simply the best in the game.
What do you like best about the product?
Ninja allows me to automate many services and frees up my time to complete other duties. Installation is quick and seamless. Monitoring everything from my phone while not in the office is a great benefit. Our account manager Maggie Nelson is an invaluable resource.
What do you dislike about the product?
I don't even know why this is a question. There are no downsides.
What problems is the product solving and how is that benefiting you?
Time management by automating many processes that originally required going to each machine to complete many tasks.
Great RMM Tool
What do you like best about the product?
Ninja has the most consistent patch management tools I have ever used in an RMM. There are also multiple options for remote access, so even if one tool is down there is always a backup, and the Bitdefender antivirus integration has been rock solid. The search features make it very easy to find devices by hostname or logged in user and the scripting + remote CLI tools are easy to use as well.
What do you dislike about the product?
Occasionally the service stops working and requires manual intervention, but I think that's more of a Windows issue than a Ninja issue.
What problems is the product solving and how is that benefiting you?
Remote support, backups and alerting are the tools I interact with on a daily basis. They are easy to set up and use, which makes my job faster and easier.
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