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Top-Notch Customer Service and Support
What do you like best about the product?
The customer service and support are top notch.
What do you dislike about the product?
Nothing comes to mind! Everything is working adequately!
What problems is the product solving and how is that benefiting you?
Ninja covers all of our RMM needs.
Automation That Saves Time with Helpful Pre-Scripts
What do you like best about the product?
Automation function save me quite a bit. those pre-script by developers are very helpful.
What do you dislike about the product?
I don't see any downside to be honest. it's all good, just some features still need to be improved or tweaked.
What problems is the product solving and how is that benefiting you?
Patch Management and bitlocker suspension/resume. I really appreciate and enjoy NinjaOne's automation function, especially bitlocker suspension script. As you know, for certain firmware patches, it will ask user to retype in the bitlocker recovery key, this will bring both the users and IT supports a headache. In order to avoid this operation, Ninjaone patch management defined a pre patch and a post patch command, which can run some script in order to suspend the bitlocker temporarily till next time reboot, it will resume the bitlocker, this will help us to bypass the bitlocker recovery key step.
NinjaOne our goto Endpoint Manangement tool
What do you like best about the product?
I have a great overview over the Endpoints in my IT infrastructure. It is easy to learn and the NinjaOne Team offers great support during Setup and while enrolling new features.
What do you dislike about the product?
Some features are a bit hidden or not as intuitive as expected. But the NinjaOne Team is always ready to help.
What problems is the product solving and how is that benefiting you?
- Overview over Endpoints
I can see all the Endpoints in my Company.
- Update (OS and Software)
I can update the Macbook OS and the Software remotly
- NinjaOne Remote
I can use the NinjaOne Remote tool to access the Macbooks remotly.
I can see all the Endpoints in my Company.
- Update (OS and Software)
I can update the Macbook OS and the Software remotly
- NinjaOne Remote
I can use the NinjaOne Remote tool to access the Macbooks remotly.
Easy to Use with Clear PC Health Status and Accessible Support
What do you like best about the product?
Easy to use, health status of the PC and ease of access for support.
What do you dislike about the product?
The learning Academy is more to be theoretical than practical.
What problems is the product solving and how is that benefiting you?
Reduce the pressure that we were facing with end user problems.
Easy to follow the uncomplete task.
Organize and criticized tasks.
Easy to follow the uncomplete task.
Organize and criticized tasks.
Easy Remote Asset Management and User Support
What do you like best about the product?
We love how easy it is to remotely manage our assets and support our users.
What do you dislike about the product?
NinjaOne ticketing does not have the ability to update ticket comments after published or reopen closed tickets. We wish it did!
What problems is the product solving and how is that benefiting you?
Patching takes valuable IT resources away from users when they need it, and automation of patching as well as easy remote access saves time!
Easy Deployment with Powerful Customization and Automation
What do you like best about the product?
Thanks to Ninja we have successfully implemented endpoint patch and 3rd party software management at last. It’s easy to deploy, offers extensive customization, and comes with strong automation capabilities. The core engine is excellent and highly flexible, making it easier to accommodate a wide range of user needs.
API is capable of most tasks, providing ease of integration with other tools.
API is capable of most tasks, providing ease of integration with other tools.
What do you dislike about the product?
Some parts of the product feel like they’re managed by different development teams, and as a result they don’t deliver a consistent, seamless user experience when switching from one area to other.
What problems is the product solving and how is that benefiting you?
O.S. patch management to fulfill security requirements. Users have no way to delay or postpone indeterminately patch installation as it happened with previous solution.
Fast, High-Performance All-in-One IT Ops with Strong Patch Management
What do you like best about the product?
Fast deployment & performance,
Strong patch management
All-in-one IT operations
From a single platform you get:
RMM (monitoring & alerts)
Remote access
Patch management
Scripting & automation
Backup (optional)
Endpoint management
Strong patch management
All-in-one IT operations
From a single platform you get:
RMM (monitoring & alerts)
Remote access
Patch management
Scripting & automation
Backup (optional)
Endpoint management
What do you dislike about the product?
Mobile app limitations
Mobile app is fine for:
Alerts
Basic remote actions
Mobile app is fine for:
Alerts
Basic remote actions
What problems is the product solving and how is that benefiting you?
IT teams often don’t know the health or status of all devices (PCs, servers, laptops) until something breaks.
NinjaOne Solves:
Automatically monitors all endpoints
Alerts on issues (CPU, disk, memory, services, etc.)
NinjaOne Solves:
Automatically monitors all endpoints
Alerts on issues (CPU, disk, memory, services, etc.)
All-in-One RMM That Simplifies Device Management & Security Monitoring
What do you like best about the product?
All-in-one RMM product that can help you contract your device, monitor any security issue especially if you have remote employees in another country.
What do you dislike about the product?
Nothing much to dislike except in countries where there is device or control restriction you don't know how well it could work in say China or Russia.
What problems is the product solving and how is that benefiting you?
It is unifying IT/RMM,MDM and any device control / support including security patches all in one suite.
Constant Innovation, Impressive Features, and Great Value as You Scale
What do you like best about the product?
The crew at NinjaOne is constantly innovating and adding features. It may not do every little thing you want it to on day one, but they take requests very seriously and if you ask for something, they will probably add it down the road. The features that they do have are constantly refined and upgraded to make them better with every release. The value to cost ratio is very favorable as you add devices to your account and the amount of feature included with the product is impressive.
What do you dislike about the product?
The agent software itself can have some "hang ups", but nothing a bit of Powershell code can't solve. While the "Dojo" knowledgebase is extremely helpful, some of the tasks you want to perform on the platform will require knowledge of Powershell and other CLI based command structures. Not an issue for me specifically, however, do know that going in and take them up on a trial period to make sure it fits your needs.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, OS and software patching was not only hit or miss in our environment, but we also didn't have any insight into how good or bad it was. With NinjaOne, we are able to patch software and OS vulnerabilities as they arise and get insights into how far the process has gone and what still needs to be done. Our endpoint remote support was using other tools that were single purpose, meaning that we needed to access several systems to help an end user. Now we are able to remote support, run remote scripts, and even have a Systray icon with scripts that users can use to run scripts on their own machines. Need to install that printer in the front of the office? Just click the icon next to your clock, go to "install a printer", and pick the printer you want, NinjaOne installs the drivers and printer in the background reducing the load on our IT department.
Centralized Device Monitoring with Effortless Remote Access
What do you like best about the product?
I appreciate the centralized monitoring of devices and ease of remote capabilities.
What do you dislike about the product?
Sometimes it feels over complicated to pull reports
What problems is the product solving and how is that benefiting you?
It allows us the ability to easily monitor and maintain our endpoints.
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