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3,587 reviews
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Outstanding Product
What do you like best about the product?
It worked exactly as described. Easy to implement and use. Easy for technicians to use. Training is excellent. Customer support and experience are outstanding.
What do you dislike about the product?
Nothing. This product works as described and they are always adding new features, scripts, and integrations.
What problems is the product solving and how is that benefiting you?
We replaced ConnectWise with NinjaOne. The two products do not compare. NinjaOne is by far superior in every way.
Powerful RMM that is easy to use.
What do you like best about the product?
We've been using NinjaOne every day for a decade. It does a great job of walking the line between a product that is easy to use and a product that is powerful and flexible enough to undertake almost any task via scripting and automation.
Their customer support is excellent and very responsive.
Their customer support is excellent and very responsive.
What do you dislike about the product?
They keep bulding out cool new features (ticketing, documenation, etc) but need more capability to import existing data from other systems.
What problems is the product solving and how is that benefiting you?
NinjaOne provides us with a single pane of glass for managing our customer IT systems.
Its intuitiveness means we spend more time fixing customer issues and less time fighting with our tools.
Its intuitiveness means we spend more time fixing customer issues and less time fighting with our tools.
Must have tool for managing multi-site networks
What do you like best about the product?
Platform is extremely easy to get setup and integrated. Easy to setup automation of regular maintenance of your endpoints and great notification options for alerting of potential issues . Great to have multiple tools (ticketing, AV, backup, remote access) under one platform. Important auditing features. I am able to create basic snapshot reports for management and also generate reports on the fly for locating specific technical details (devices, software, hardware, etc.).This is the one tool I usually start every morning reviewing to start my day. Plus, I have a awesome account manager (Maggie) who is wonderful to work with and quickly repsonds to any of my requests or questions. They also offer regular weekly/monthly webinars you can attend and get more ideas of how to use. I've used several different RMM platforms over the years and this is the easiest and best by far!
What do you dislike about the product?
I would NOT say it's a downside, but the more you know and understand scripting, the more powerful this tool can be. I am not the best at rolling my own, but the Dojo community offers free scripts for just about anything you might need.
What problems is the product solving and how is that benefiting you?
Supporting multiple sites, devices and end users from anywhere as a one man shop.
Automating asset management for budgetary purposes.
Identifying potential issues before they are reported by end users.
Automating asset management for budgetary purposes.
Identifying potential issues before they are reported by end users.
Management
What do you like best about the product?
What I like best about NinjaOne is its user-friendly interface and the extensive automation options that make day-to-day tasks much easier. The centralized dashboard is especially helpful, as it allows easy monitoring and management of all devices across the network. Automated patching and updates save a lot of time and run reliably. The remote access feature is also a big advantage, enabling quick and direct troubleshooting without delays.
What do you dislike about the product?
What is less ideal about NinjaOne are some limitations in customization options and the occasionally slow loading times when managing a large number of devices.
What problems is the product solving and how is that benefiting you?
Finde Ninja ganz nice
Wonderful RMM
What do you like best about the product?
easy to implement and intuitive to use, solid on security, excellent account management, helpful support
What do you dislike about the product?
reporting is borderline useless, some more advanced features (e.g. scheduling actions for groups) is lacking
What problems is the product solving and how is that benefiting you?
Ninja one allows. us. to be a team and support our clients It handles. understanding our hardware inventory, users, ticketing, backup and will alert us if we have an issue.
Was noch...?
What do you like best about the product?
NinjaOne offers an intuitive user interface and reliable tools that significantly simplify IT operations. The support and direct contact with our partner representative also contribute greatly to this.
The simplicity of implementing NinjaOne solutions is unparalleled.
The performance and user-friendliness, as well as the integration possibilities and variety of functions, leave little to be desired. For us, Ninja is a daily staple and as much a part of everyday life as coffee.
The simplicity of implementing NinjaOne solutions is unparalleled.
The performance and user-friendliness, as well as the integration possibilities and variety of functions, leave little to be desired. For us, Ninja is a daily staple and as much a part of everyday life as coffee.
What do you dislike about the product?
There is currently nothing to complain about...
What problems is the product solving and how is that benefiting you?
NinjaOne helps us automate IT processes and manage devices efficiently, saving us time and increasing productivity. It improves transparency and control over our IT infrastructure, leading to less downtime and faster problem resolution.
Ninja Feedback
What do you like best about the product?
Ease of use - the software is very easy to navigate and allows us to carry out silent installs avoiding downtime. I was very impressed with the mobile app tthat allows us to deliver support out of hours. The customer support team are very pro-active and very helpful.
What do you dislike about the product?
I can't think of anything I dislike - I love the sofware.
What problems is the product solving and how is that benefiting you?
I use it to connect to users computers remotely and provide support to all users across the firm. I use the desktop application and the mobile app.
NinjaOne is easy to use with many features
What do you like best about the product?
The remote management works so well. You can get so much information about a machine from the Overview page: You can view critical events, run remote commands, view high resource usage and much more. NinjaOne is not just for our I.T. staff, we have a few executives that use NinjaOne to remote into their computers from home when needed. We love the product and are not even using HALF of its capabilities.
What do you dislike about the product?
Honestly I cannot think of anything I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
We have a large campus, and NinjaOne allows us to save time by helping users remotely. Also we use NinjaOne reporting for asset management. The reports show everything about our assets including serial numbers and disk drive type. We also like being able to see the device's uptime and NinjaOne's health monitor let's us know if an update failed or if a user needs to restart.
NinjaOne - One Stop Solution For IT Administrators and Network Admin
What do you like best about the product?
The customer support and implementation team made the onboarding process very simple and straightforward.
Our team is using NinjaOne to monitor, manage our network gears, servers, and workstation. We have also transistion to using NinjaOne for remote access and helpdesk ticketing solution. The helpdesk module is working like a charm.
Our team is using NinjaOne to monitor, manage our network gears, servers, and workstation. We have also transistion to using NinjaOne for remote access and helpdesk ticketing solution. The helpdesk module is working like a charm.
What do you dislike about the product?
I don't have any dislikes right now for NinjaOne.
What problems is the product solving and how is that benefiting you?
Ninja is solving the few issues for our company.
* Streamline troubleticket logging
* Silent updates with no end user interaction required
* Monitoring of all mission critical devices Switches, Firewall, Servers
* Remote Support for our endusers
* Monitor resource usage for the managed endpoints
* Streamline troubleticket logging
* Silent updates with no end user interaction required
* Monitoring of all mission critical devices Switches, Firewall, Servers
* Remote Support for our endusers
* Monitor resource usage for the managed endpoints
Productive and extensive RMM which is still growing
What do you like best about the product?
Productive and extensive RMM which is still growing
What do you dislike about the product?
The option to interrupt running processes is missing
What problems is the product solving and how is that benefiting you?
Sensible management of customer IT
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