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The best RMM tool - hope it'll improve on MDM features
What do you like best about the product?
Intuitive user interface, patching is great, greats stats, remote control capabilities are fantastic, great community.
What do you dislike about the product?
It could support more 3rd party software for patching; it needs to improve its MDM support to reach feature parity with market solutions
What problems is the product solving and how is that benefiting you?
Endpoint management - good for internal helpdesk support
Monitoring - comprehensive so we know what issues to fix, preempt etc.
Patching - patching & script execution provide security and flexibility to us
Monitoring - comprehensive so we know what issues to fix, preempt etc.
Patching - patching & script execution provide security and flexibility to us
Branded Cities Dojo review
What do you like best about the product?
I really like the "Vulnerabilities" functionality
What do you dislike about the product?
Keep improving and fine tuning the Dashboard UI.
What problems is the product solving and how is that benefiting you?
Being able to manageall our assests (media players ) across the continent.
Awesome RMM Software, ever-improving ticketing system
What do you like best about the product?
NinjaOne is becoming a really great, well-rounded RMM and ticketing system. We are currently looking at ways to use Ninja to push OS images to the computers on our network.
What do you dislike about the product?
The ticketing system, while initially lackluster and insufficient for our needs, has come a long way recently, resolving the issue of keyword searching within the comments of the tickets. However, that search is still quite slow, sometimes taking a few minutes to fetch results. I do believe that the ticking search can be improved to provide results faster and to allow a greater level of filtering tickets.
What problems is the product solving and how is that benefiting you?
We need a way of tracking which computers are on our network, whether they are on or off, the ability to manage them remotely, including screensharing and automation via scripting. NinjaRMM addresses all of these areas for us. They are a growing and maturing company, and I look forward to seeing where they go.
Ninjas :)
What do you like best about the product?
The ability to get what need in multiple ways, integrations, ease of use. Everytime I call support everyone is freindly and knowledable.
What do you dislike about the product?
If I had to pick something, the chat feature. You have to remote into a device to start a chat. Some end users dislike that.
What problems is the product solving and how is that benefiting you?
RMM is easy to use. Searching for what is needed is also very easy. We have worked with a few RMM tools. Ninja is my favorite.
Unknown Joy
What do you like best about the product?
ease of use, user frendly, everything is in one app, and speed is amazing
What do you dislike about the product?
Certain funtion do not work as quickly: rebbots unistall comands installs
What problems is the product solving and how is that benefiting you?
Ticketing system knowledge base inventory.
working in customer support becomes much more pleasant as a result
What do you like best about the product?
I am thrilled with NinjaOne! The user-friendliness is outstanding, which significantly eases daily work. The execution of tasks is simple and intuitive, allowing me to be productive quickly. Customer support is always helpful and responds quickly to inquiries. I use NinjaOne regularly, and the multitude of features covers all my needs. Additionally, the integration into existing systems is straightforward, making the entire process even smoother. Overall, a great solution!
What do you dislike about the product?
the search for usernames should also be possible within the customer themselves
What problems is the product solving and how is that benefiting you?
Monitoring individual computers, it is also very helpful for upgrades regarding Win11.
NinjaOne is essential for the quality and efficiency of our services.
What do you like best about the product?
1. Power of the tools and functions
2. High integration
3. Adaptability and automation
Very important and exemplary:
Excellent communication.
Direct and open communication of disruptions, problems.
Involving customers in further development.
2. High integration
3. Adaptability and automation
Very important and exemplary:
Excellent communication.
Direct and open communication of disruptions, problems.
Involving customers in further development.
What do you dislike about the product?
A complaint on a high level: Better support for Linux (especially Debian/Ubuntu) would be welcome.
What problems is the product solving and how is that benefiting you?
NinjaOne is essential for monitoring our customers' IT. NinjaOne is an efficient tool for comprehensive management of the systems we support. NinjaOne offers numerous possibilities to quickly and directly identify and resolve issues.
I've been using NinjaOne for the past 3 months. Some of the features work really well.
What do you like best about the product?
The RMM features, such as on-deamnd patching, pushing scripts remotely.
What do you dislike about the product?
The ticketing aspect requires more features. Such as a knowledge base, related tickets.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
What problems is the product solving and how is that benefiting you?
Ninja solves the issue with having to manage devices and patching in separate places. Having all of the required features, such as thir party patching, OS patching, remote support, on-demand patching, all in one place really helps narrow down additional uneccessary subcriptions & accounts with other vendors.
A good platform with a rough ticketing system
What do you like best about the product?
Using Ninja to support devices has been very useful. Being able to remotely support, and managed users software is easy.
What do you dislike about the product?
The Ninja ticketing system leaves lots to be desired. It isn't as robust as a system designed for the sole perpose of ticketing.
What problems is the product solving and how is that benefiting you?
Providing remote support of users/devices. Being able to managed/support users and their devices remotely means we dont waste time accessing systems onsite or using clunky windows remote systems.
With Ninja, hardly any wishes remain unfulfilled.
What do you like best about the product?
We have been using Ninja for many years in our daily work and are still thrilled with how well the product continues to develop and how many features are still being added. The developers take the time to personally address customer requests. There are dedicated, reliable account managers who take the time to answer questions, inform about new developments, and accept requests. In the community, you also get technical help from other users if the extensive documentation doesn't help. The Ninja interface is intuitive, the deployment of agents is very simple, and the configuration of policies, despite their complexity, is a breeze.
What do you dislike about the product?
Some things, like integrations or additional features, are somewhat cumbersome to achieve or configure.
What problems is the product solving and how is that benefiting you?
Many otherwise manual processes, such as patching Windows and third-party applications, are reliably automated by Ninja. This saves us, as an IT service provider, numerous night shifts. We can also respond to issues like zero-day vulnerabilities at all our customers within a very short time and distribute the appropriate patches/hotfixes. Meanwhile, Ninja is also capable of handling many tasks that were previously managed by an on-premises Nagios, allowing us to shut down the old Nagios.
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