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Great UI & Tools
What do you like best about the product?
the remote agent that allows you to remote into devices. As well as the search bar, allows you to search user account and pulls up that users' device.
What do you dislike about the product?
does not patch 3rd party applications as well as I'd like.
What problems is the product solving and how is that benefiting you?
It is helping us patch 3rd party applications and providing a unique way for us to remote in to other users
Outstanding Endpoint Management Services with Ninja One
What do you like best about the product?
We have been using Ninja for our endpoint management needs, and their service has been nothing short of exceptional. They handle our patching, remote access, and assist with policy management, effectively replacing the need for traditional AD GPOs. The quality of their service is truly top-notch.
One of the standout features of Ninja is their impressive callback time, which consistently exceeds our expectations. Whenever we need support, we know we can rely on them for a swift and effective response.
Their pricing structure is highly competitive, offering great value for the range of services they provide. This has made it easy for us to integrate their solutions into our operations without stretching our budget.
A special mention must go to our representative, Jennifer O. Her dedication, professionalism, and helpfulness have made our experience with Ninja even more positive. We can’t say enough good things about her.
Overall, we highly recommend Ninja for any organization looking for reliable and efficient endpoint management services. Their outstanding support and excellent value make them a standout choice in the industry.
One of the standout features of Ninja is their impressive callback time, which consistently exceeds our expectations. Whenever we need support, we know we can rely on them for a swift and effective response.
Their pricing structure is highly competitive, offering great value for the range of services they provide. This has made it easy for us to integrate their solutions into our operations without stretching our budget.
A special mention must go to our representative, Jennifer O. Her dedication, professionalism, and helpfulness have made our experience with Ninja even more positive. We can’t say enough good things about her.
Overall, we highly recommend Ninja for any organization looking for reliable and efficient endpoint management services. Their outstanding support and excellent value make them a standout choice in the industry.
What do you dislike about the product?
Their ticket system could be more robust but it has handled everything we needed.
What problems is the product solving and how is that benefiting you?
Patching, Asset Managment, Policies
Excellent System
What do you like best about the product?
Easy implementation. System is easy to use and maintain. Has helped manage our devices and ticketing professionally, efficiently and without any problems. Essential tool for our IT department. Support have successfully helped us with all of our needs. Cant rate this package highly enough
What do you dislike about the product?
At the moment, I have no issues with Ninja
What problems is the product solving and how is that benefiting you?
Monitoring the patching updates and highlighting errors in a simple and easy way to help us manage things. Controlling out tickets and helping us resolve issues faster
Ninja is great
What do you like best about the product?
Easy to use, they have a community discord which i have used extensivley for help.
the scripting is amazing
Patch Management works really well
the scripting is amazing
Patch Management works really well
What do you dislike about the product?
I would say the support can be a little slow and unhelpful at times.
although they do answer everything that is requested.
i wish Ninja had a live chat feature like Atera
although they do answer everything that is requested.
i wish Ninja had a live chat feature like Atera
What problems is the product solving and how is that benefiting you?
We have made a few processes a lot easier, the main thing being at the moment we have found a script which displays printers installed on a pc which is great
pretty much anything can be fixed with a nice script which we have took advantage of
pretty much anything can be fixed with a nice script which we have took advantage of
An improvement on our Asset Management and Patch Management systems.
What do you like best about the product?
Asset/Patch Management and Teamviewer Integration.
What do you dislike about the product?
The ticketing side needs quite a bit of work-
The feed removes date/time information from emails.
Some attachments fail to display at all.
Private notes cannot be deleted or amended.
The feed removes date/time information from emails.
Some attachments fail to display at all.
Private notes cannot be deleted or amended.
What problems is the product solving and how is that benefiting you?
It is bringing together our Asset Management, Patch Management, Ticketing and eventually our MDM into one system/interface. Its simplifying the day to day management of our IT estate.
NinjaOne Review - acQuire
What do you like best about the product?
Monitoring and managing endpoints and apps.
What do you dislike about the product?
Graphical user interface. managing group policies.
What problems is the product solving and how is that benefiting you?
We had challenges to install and manage OS patches on endpoints and NinjaOne is a powerful tool for this purpose.
Great support, some confusing layout
What do you like best about the product?
The support has been top notch, very responsive and helpful.
What do you dislike about the product?
Finding some things like scheduled jobs on devices can be a bit awkward with how the website is designed. From my time on the help desk it would have also been nice to have built in feedback as well.
What problems is the product solving and how is that benefiting you?
It allows us to view and categorize devices and apply policies as well as monitor their health.
NinjaOne was a great solution to multiple needs
What do you like best about the product?
Ninja consistently updates and tailors their system to be user friendly and provide access to new tools.
What do you dislike about the product?
We have yet to see any downsides to Ninja, out of all of the RMM tools we looked into, they consistently came out on top.
What problems is the product solving and how is that benefiting you?
We needed a better way to provide remote support, AV and managed updates to 100 end users. Previously, this was managed in 3 separate portals that were each cumbersome - Ninja combined them into a single portal for us.
Ninja is a great product for must of our daily IT needs!
What do you like best about the product?
The Windows patch management and 3rd party software management, remote tools, automation, and monitoring capabilities are outstanding. The customer service is amazing. Marco is always ready to help and assist us with any questions we may have. The user interface is simple and clean, making it easy for new users to pick it up quickly. Ninja has become our one-stop shop for reviewing our daily tasks with workstations.
What do you dislike about the product?
I wish there were more reporting methods. Other than that, the platform is solid.
What problems is the product solving and how is that benefiting you?
We are currently at 98% compliance with our Windows systems, thanks to the help of Ninja.
Neat and powerful product
What do you like best about the product?
Look and feel. Modern design and very smooth, with many powerful features.
What do you dislike about the product?
The helpdesk has issues sending images and receiving them.
Helpdesk needs a new column that shows you the latest feed information.
Helpdesk needs a new column that shows you the latest feed information.
What problems is the product solving and how is that benefiting you?
Patching of end points
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