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Ninja combines the best features of competitors
What do you like best about the product?
The most helpful part of Ninja for us is the ability to remotely manage all devices across the organization making the helpdesk streamlined and very efficient at our jobs. It helps us be very proactive with jobs and projects such as checking RAM amounts and PC age/uptime etc to troubleshoot issues and find old devices that are due for a replacement. I particularly like the ability to remotely run scripts and automate them to happen at a certain time, etc.
What do you dislike about the product?
Currently the custom fields do not appear in ticket automation so you cannot yet use them as variables in automations.
What problems is the product solving and how is that benefiting you?
We are looking into MDM for IOS and Android devices and Ninja are helping us figure out if their MDM solution is the right replacement for an existing MDM we use.
Customer service has been top notch. This has taken my business to the next level.
What do you like best about the product?
The Windows patch management, Remote tools, and the monitoring capabilities are outstanding. It is very easy to Service multiple Customers.
What do you dislike about the product?
My only wish so far is that there was a partnership with PC Matic for AntiVirus.
What problems is the product solving and how is that benefiting you?
All my customers under one pane of glass. Game changer. Thank you!
Great tool, value creation without much of a runway, from day 1.
What do you like best about the product?
I like most about NinjaOne is ability to fine tune policies ongoing plan to improve and features, and intuitiveness of use.
What do you dislike about the product?
Few feature discrepancy between supporting operating systems. Though to be fair I am not sure of any vendor that would have a complete feature parity between Linux, Mac, Win
What problems is the product solving and how is that benefiting you?
Ensuring the compliance of end point devices
On the go access to infra
What do you like best about the product?
Ninja can monitor all the servers including AWS and data centers. You don't have to use multiple monitoring tools for data centers.
What do you dislike about the product?
It's not that much customizable. Like sometimes i've to retrieve some specific information about all the servers and it doesn't have the feature to get it. I've to do a lot of manual work.
What problems is the product solving and how is that benefiting you?
Ninja provides us real time alerts if any server reboots or shut down. We can take immediate reponse to restart the services.
Easy and fast to deploy, easy to use
What do you like best about the product?
Easy to use, the way of sending custom scripts and handling the updates really good, use frequently, implementation easy to do
What do you dislike about the product?
Give the oportunity for an organization to create subfolders or branches and give specific access to technicians to a branch
What problems is the product solving and how is that benefiting you?
Remote support and automated updates with schedules.
Logical
What do you like best about the product?
The interface is simple and logical. It was easily deployed and is now patching all of our servers and workstations.
What do you dislike about the product?
We had a couple of issues deploying and support took some time to get resolved.
What problems is the product solving and how is that benefiting you?
It's helping with preventative mainentance and it has replaced our Microsoft System Center for patching servers and workstations.
Well designed product with great features
What do you like best about the product?
NinjaOne is very easy to deploy and their sales and support teams are quick to respond to questions and any issues / troubleshooting. The additions to the scripting library has enhanced what the product can do. Updates are frequent and seamless to the environments. NinjaOne is a quality product that was easily integrated into our infractructre deployment plan. We use NinjaOne daily to keep track of backups and remoting in to out clients.
What do you dislike about the product?
There is nothing I don't like about NinjaOne
What problems is the product solving and how is that benefiting you?
NinjaOne makes is easy to deploy endpoints, backup and restore, and deploy additional security software without intervention.
Great Product, Regular new Updates
What do you like best about the product?
I really like NinjaOne. It's easy to use and has a great interface. I especially like the remote desktop capability. Super easy to implement.
What do you dislike about the product?
The ping policies are very combusome and have to be configured one device at a time.
What problems is the product solving and how is that benefiting you?
It is primarily solving my problem of needing to patch manage a large number of devices automatically.
Excellent way to provide remote support to end users, manage endpoints
What do you like best about the product?
NinjaOne is really useful at managing enpoints, including patching and remote support. We also frequently use it to install applications that support silent install. Deploying ninja is literally as easy as installing an msi.
Without NinjaOne, our transition to intune would've been much harder. For those who use Intune, you know that scripts and remediations are... well... not the greatest. In Ninja on the otherhand, it's fantastic. They also have a massive library of scripts you can use as a template.
Their support team is also very responsive for any questions on "how to"
Without NinjaOne, our transition to intune would've been much harder. For those who use Intune, you know that scripts and remediations are... well... not the greatest. In Ninja on the otherhand, it's fantastic. They also have a massive library of scripts you can use as a template.
Their support team is also very responsive for any questions on "how to"
What do you dislike about the product?
We hoped to use their ticketing system but it lacks many basic features you would expect in a ticketing system. Alas, this was one small downside.
What problems is the product solving and how is that benefiting you?
We bought Ninja to replace Teamviewer and WSUS. It's so much easier now.
An Excellent RMM Solution
What do you like best about the product?
What can I say? NinjaRMM is a pretty robust and well fleshed-out RMM solution. Getting everything set up was painless and the tools I'm able to leverage now are outstanding. On top of that I'm in pretty constant contact with our account manager who provides me timely feedback on our account, which is really useful.
What do you dislike about the product?
I do get a ton of notifications, which isn't so much a downside of Ninja as it is my inability to manage what I get notified for. But out of the box if you have a large environment you will probably get blasted by email notifications.
What problems is the product solving and how is that benefiting you?
We previously had no way to monitor our inventory of laptops, nor did we have a good way of connecting to them whenever there was an issue. Ninja brought us a set of useful tools to be able to better remotely manage our assets.
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