Ninja has been great
What do you like best about the product?
We have found the patching and automation to be extermely useful as we grow our business to more and more endpoints. Being able to push out scripts, applications, and other utilities is very helpful.
What do you dislike about the product?
The documentation and ticketing features of Ninja could be improved upon. They are newer to the platform, so I would imagine they will improve in time, but can use a more robust feature set.
What problems is the product solving and how is that benefiting you?
It allows us to maintain patching compliance across a fleet of several hundred endpoints
Core Functions Work Seamlessly
What do you like best about the product?
The RMM tool in NinjaOne works great, this is what it was built for and it delivers. It's easy to implement, easy to use, and easy to master.
What do you dislike about the product?
It's nice to add features, but those features don't seem fully developed. It'd be better in my opinion to stick to your bread and butter and focus on making that the best RMM platform on the market rather than add stuff like a very basic ticketing system.
What problems is the product solving and how is that benefiting you?
NinjaOne is a great RMM tool, endpoint management is simple and efficient.
Quality product,
What do you like best about the product?
NinjaOne RMM is a total lifesaver for managing IT systems, making everything from updates to monitoring super smooth and automated. Its intuitive design and robust features mean we can pretty much set it and forget it, which is awesome for keeping things running smoothly. Plus, whenever we hit a snag, their support team is on it fast, super helpful, and really knows their stuff!
What do you dislike about the product?
Nothing comes to mind, No dislikes with this product
What problems is the product solving and how is that benefiting you?
with the recent changes to our company, this product helps us support remote workers more efficiently and able to troubleshoot hardware issues more effectively
An excellent 'single pane of glass' experience
What do you like best about the product?
Multiple features bundled into a single package (AV, patching, remote support)
What do you dislike about the product?
A more fleshed out script library would be useful, with common IT policies already in place to be used (e.g. things like inactivity timeouts)
What problems is the product solving and how is that benefiting you?
We no longer need to manage eosftware installation manually and we have much better oversight of our endpoints. Logging is significantly easier.
Goog support, SLA system allows to check the performance and good documentation
What is our primary use case?
The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system.
Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.
What is most valuable?
The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached. The main thing is that the IT person can manage things within the time before the SLA is breached. I like this kind of feature. Sensu doesn't have an SLA feature.
The main thing is that NinjaOne provides the best documentation, and Ninja support is the best. They are cooperative. So that's why deployment and integration with other tools are easy to understand for level two support engineers and up.
What needs improvement?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue.
The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved.
Multiple times I contacted Ninja support, and I discussed multiple things, like the delay.
For how long have I used the solution?
I used it for 15 to 16 months in my previous company.
What do I think about the stability of the solution?
There are some breakdowns sometimes. It's like every kind of software; some breakdowns happen. The main point is the delay, that's the main point. Other than that, it's not a breakdown.
Sometimes, every kind of software goes down. These kinds of things happen in technology.
What do I think about the scalability of the solution?
I am able to add users if I want. In my previous company, different teams used it, including the migration team, server team, VM team, support team, and so on. So, there were like 400 plus users.
Which solution did I use previously and why did I switch?
For one year, I used Atera for everything. But in 2022, my company moved to NinjaOne RMM. Now, I've switched to a different company, and we are using Sensu. So, I used Atera for one year as a team lead.
How was the initial setup?
The deployment doesn't take a lot of time. It's easy to install and easy to understand the deployment and installation.
The good thing is there's an option in NinjaOne where we just click and go to the Ninja documentation, and we can follow the documentation and deploy. I deployed some servers in NinjaOne using this setup.
What other advice do I have?
For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems.
The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard.
It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated.
Overall, I would rate the solution an eight out of ten.
Been a great tool for us
What do you like best about the product?
Overall, Ninja been a great tool for our properties and managing the assets.
Group of four tech, we use the dashboard on daily baises, Ninja team been great to work with from support to account management.
What do you dislike about the product?
Nothing I can think of.
Reporting is a bit too complicated other than that its been great!!
What problems is the product solving and how is that benefiting you?
better management and inventory
Back-up
NinjaOne is a lifesaver
What do you like best about the product?
We use NinjaOne to manage the devices used by employees across our small business. As a CTO I can rest a lot easier knowing we have visibility into the state of these devices and are able to automate our configuration management. We aren't the type of business where every device is identical and NinjaOne helps to make sense of managing our diverse set of endpoints. They also do a great job of making sure we are happy with the product and are aware of any new features being offered.
What do you dislike about the product?
I have no dislikes with NinjaOne. Any perceived limitations of the tool have always been resolved with a quick conversation with their support team.
What problems is the product solving and how is that benefiting you?
We need to make sure our endpoints are configured consistently and up to date on patches and antivirus. NinjaOne is a huge benefit for us when it comes to managing our endpoints.
NinjaOne Helps the IT Ninjas
What do you like best about the product?
Whenever I can, I like to keep my management solutions under one pane of glass. I have used Ninja at a previous employer and knew whereever I went I would implement Ninja at any subsequent job. It just takes the hastle and guesswork out of managing anything mobile. I inherited such a fragmented system, Ninja took care of the majority of my RMM needs!
What do you dislike about the product?
Hoenstly no real downsides, just some integrations I wished existed right now. For instance, I would love for it to play better with Apple Business manager.
What problems is the product solving and how is that benefiting you?
If we weren't using NinjaOne we would have to login to about 3-4 different portals to manage our devices.
Entry level Noob Review
What do you like best about the product?
It is intuitive use starting out. Was able to usethe remote access features right away. The team I am on uses this app daily.
What do you dislike about the product?
With the number of remotes that our company has it can sometimes be difficult to sort and filter for the specific machine we need to log into.
What problems is the product solving and how is that benefiting you?
Difficult to say as I am just starting out but I would say that the umbrella of services available under Ninja One is helping with our overall app usage and involvement making it a one stop shop for remote support.
Best RMM i found so far!
What do you like best about the product?
One of the most appealing featurs of NinjaRMM is the MACOS support and the multiply remote desktop solution they offer , the extensivliby of managing files and registry in windows & MACOS makes my job as IT very easy to mitigate issues .
What do you dislike about the product?
There is bit learning curve at first , sometimes the agent is not respoding quickly or at all , and the lack manage polices without active directory is no found (Jumpcloud offer this feature)
What problems is the product solving and how is that benefiting you?
Remote Manage clients that are not on-prem
