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Tech Support
What do you like best about the product?
Love the regular updates plus the addition of features to better perform regular duties
What do you dislike about the product?
Technical support still lacking. some tickets take time for a reply and in a few times tickets are closed without a reply.
What problems is the product solving and how is that benefiting you?
Ninjaone has automated our ticket response and ensures our helpdesk stays on top of tickets and better communicate with our end users
One of the best, feature-rich and cost competitive RMM tools on the market
What do you like best about the product?
We cant really say enough good things about NinjaOne. Its streamlined so many repetitive system admin related tasks for us and has allowed us to create a predictably configured fleet of end user computers by using task automation and policies and to easily run scripts on single or groups of computers. The interface is simple and intuitive and its taken new support members a matter of hours to get accustomed to it.
With new features also being added regularly its reassuring to know we havent just purcahsed a static product and instead a set of tools that has the potential to grow with the business.
The built in remote control tool is also great and we have started using that more so than Teamviewer now. We have it configured to a point now where its really looking after itself and beyond some spot checks that we carry out weekly theres little for us to regularly maintain.
Support team are quick and knowledgable.
Still one of the best RMM tools on the market (even at the very competitive license costs).
With new features also being added regularly its reassuring to know we havent just purcahsed a static product and instead a set of tools that has the potential to grow with the business.
The built in remote control tool is also great and we have started using that more so than Teamviewer now. We have it configured to a point now where its really looking after itself and beyond some spot checks that we carry out weekly theres little for us to regularly maintain.
Support team are quick and knowledgable.
Still one of the best RMM tools on the market (even at the very competitive license costs).
What do you dislike about the product?
We've not encountered any negatives with the product, there is nothing to fault with RMM based on our usage
What problems is the product solving and how is that benefiting you?
Being able to timely patch OS and 3rd party apps to meet our security obligations.
Being able to run tasks/scripts/app installs on single or groups of machines in a matter of minutes.
Having the facility to use policies and tasks to enforce a baseline configuration across all company user computers.
Remotely supporting users.
Being able to run tasks/scripts/app installs on single or groups of machines in a matter of minutes.
Having the facility to use policies and tasks to enforce a baseline configuration across all company user computers.
Remotely supporting users.
NinjaOne is a convenient tool for managing important but time consuming tasks
What do you like best about the product?
Personally, my favourite feature is the patch management. Its super easy to setup and use and saves me around a working days worth of time each month patching machines manually. I check the latest updates daily and with its ability to manually approve or decline updates for the whole environment, its integrated nicely with pre-existing company policies. Customer support answered my configuration questions quickly to accomadate our slightly unusual use case.
What do you dislike about the product?
Only downside for me is the login system. I only have access to SMS as 2 factor authentication. It would be nice if there was a remember this computer option for conveniance, but I also get why this isnt there for security reasons.
I think that level of nit picking really shows who little I dislike this product tho!
I think that level of nit picking really shows who little I dislike this product tho!
What problems is the product solving and how is that benefiting you?
Its ability to alert us when one of our network circuits are down has relieved regular checks as we can now rely on ninja to notifiy us as soon as it happens
ninja
What do you like best about the product?
easy to use when deploying patches. Works great most of the time.
What do you dislike about the product?
Not able to uninstall a patch or program when it says uninstall. Have to directly connect to maching and uninstall the program. Not always able to install patches. sometimes it says install but fails for any number of reasons. Even if i manually try to install a patch it still shows fail.
What problems is the product solving and how is that benefiting you?
getting patches to install first time.
Follow up takes a day or 2 to get back to us. Not a timely response.
Follow up takes a day or 2 to get back to us. Not a timely response.
screen remote issue
What do you like best about the product?
Easy to login and launch desktop from home.
What do you dislike about the product?
It was frustating to use with my computer that had two monitors. I often had to go to my settings and mirror my screens to be able to use on my home computer. I would have liked to be able to use two screens at home as well.
What problems is the product solving and how is that benefiting you?
Not having a laptop to take home
A comprehensive solution for all remote desktop needs
What do you like best about the product?
NinjaOne offers a variety of tools for remote desktop services, allowing for easy changes without interrupting the user. The ability to write scripts in CMD or PowerShell, along with a library of scripts created by Ninja, can be implemented on a computer instantaneously. You can access the file explorer and task manager from the available windows and quickly identify in-depth problems such as memory leaks. It's easy to learn, with much of it displayed on your dashboard. The customer support is excellent, offering one-to-one sessions and the usual technical support. As a frequent user of all the features, there are rarely any issues.
What do you dislike about the product?
The term "needs attention" is used as an umbrella term for all issues, making it difficult to understand the specific problems at first glance. Some features, such as the script library, can be hard to find for first-time users.
What problems is the product solving and how is that benefiting you?
The ability to remotley help users that require assistance, while being able to monitor and manaNinjaOne allows you to remotely help users who require assistance while being able to monitor and manage user systems effectively
An already great but evolving management tool!
What do you like best about the product?
It's easy to use, and since the Remote Support Tool is the backbone of the solution, there are so many tools integrated, with more to come.
What do you dislike about the product?
looking forward to having many more features.
What problems is the product solving and how is that benefiting you?
It helped me auto-deploy a lot of settings for security.
Great product for managed service providers.
What do you like best about the product?
It's a complete stack of managed service tools to allow us to manage our customer environments. Implementaiton and maintenance is easy.
The support and account management teams are responsive and pro-active in all our dealings with them.
The support and account management teams are responsive and pro-active in all our dealings with them.
What do you dislike about the product?
It's hard to mention a downside. Sometimes the more complicated policy enforcement can be a bit unintuitive but there is an active user community on the Dojo and a responsive support team.
What problems is the product solving and how is that benefiting you?
AS a single management platform for our small-business users, it works a treat. Our ability to quickly and remotely solve customer issues is a real plus.
Many of our customers are now looking at Essential 8 compliance and NinjaOne plays a large part in that.
Many of our customers are now looking at Essential 8 compliance and NinjaOne plays a large part in that.
A great tool for endpoint management!
What do you like best about the product?
I use NinjaOne every day. I find it more useful than any other tool that I have used in my IT career. NinjaOne. It is simple to implement and integrates with our security software, allowing it to notify my team of security issues. There are many other integrations with other security software and ticketing systems, which are listed on their site.
NinjaOne continues to add more features every few months. The last version introduced custom payloads for Apple MDM, which makes single-app configurations possible and also helps with installing apps that require specific configurations for setup.
Device tags are now available. I can now create tags and apply them to specific devices that will work with automation and device deployment. Unmanaged devices can now be tracked within NinjaOne, such as printers, headsets, phones, and other higher-cost devices, which makes reporting and audits much easier.
NinjaOne continues to add more features every few months. The last version introduced custom payloads for Apple MDM, which makes single-app configurations possible and also helps with installing apps that require specific configurations for setup.
Device tags are now available. I can now create tags and apply them to specific devices that will work with automation and device deployment. Unmanaged devices can now be tracked within NinjaOne, such as printers, headsets, phones, and other higher-cost devices, which makes reporting and audits much easier.
What do you dislike about the product?
I would like to see emails that are formatted in a more legible/readable layout. A lot of notifications are now harder to read and have become a blob of info that makes it hard to find specific information quickly and easily. An example of this is Active Directory notifications. They show as a paragraph of information, and it's very difficult to sort everything out.
What problems is the product solving and how is that benefiting you?
Running scripts remotely has helped push multiple devices at once. A remote command prompt makes it easy to run some commands without the users being aware. I enjoy having a simple file manager on individual devices to view, upload, or download files. The ability to look at the overview of a device and see all the resources being utilized, like having a task manager (performance tab) open. I am up to date on the device with the activity log showing useful information about users logging in and out, reboots, network adapters, scripts being run, and whether they were completed with success or failure.
A recent feature that has been released is the ability to deploy Windows images using a bootable USB. You can store the images on a network share or a local storage device. You can have multiple images stored and named through the software when creating the image. I have already used this a few times, and it's a great time saver.
A recent feature that has been released is the ability to deploy Windows images using a bootable USB. You can store the images on a network share or a local storage device. You can have multiple images stored and named through the software when creating the image. I have already used this a few times, and it's a great time saver.
NinjaOne has enhanced our patching strategy
What do you like best about the product?
The intuitive UI has been very impressive, along with all the integration it has (Crowdstrike)
What do you dislike about the product?
Currently it does not do vulnerability scanning.
What problems is the product solving and how is that benefiting you?
The ability to automate patching and enrolling devices via Jamf/Intune
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