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Great RMM Software for Network and Systems Admins
What do you like best about the product?
NinjaOne is an outstanding IT management solution that simplifies IT team operations with its unified platform. We've used other RMM software, but they tend to lack some features or their dashboard feels sluggish and a little out dated. NinjaOne allows us to work on many endpoints with blazing dashbaord The proactive features like endpoint monitoring, remote management, remote control ,and patch management has made it easy for our day-to-day operations. Our team praise its modern interface, ease of use, and excellent customer support. NinjaOne is a top choice for IT teams seeking efficiency and productivity.
What do you dislike about the product?
There seems to be quite of agent updates, but it does allow stability and new features. We use to use URLs for automation but when an agent is updated, it breaks the URLs in our script. The work around we have in place is to save the installer package and host it internally, but the drawback with this is that the installer is installing an older agents and not the latest one available. We do update the installer manually but this is manual process.
What problems is the product solving and how is that benefiting you?
We used to manage our endpoints with TeamViewer, but it doesnt give us all the capablities of a complete RMM software like patch management, detailed system information and assest management. With NinjaOne, it's allows us to do this and more.
Reliable RMM
What do you like best about the product?
With more and more people working remote, and the posibility of one of our offices closing, and going fully remote- this is an abosulte must to have. I use it dozens of times a day, and I couldnt imagine being able to be my job without it. The ease of installation is also something I really like.
What do you dislike about the product?
Sometimes if a user has a VERY poor internet connection, it may be difficult to connect with their computer.
What problems is the product solving and how is that benefiting you?
A secure way to connect to our devices remotely is our top priority, and without NinjaOne, we wouldnt be able to do just that.
Good features and functionality - makes my job a lot easier!
What do you like best about the product?
Remote management is excellent and automating updates and system feature refinements is very helpful.
What do you dislike about the product?
Some more refinement when configuring separate screens on remote computers. At the moment the functionality isn't very helpful for doing this.
What problems is the product solving and how is that benefiting you?
Easy to update peer systems - makes things easy.
Easy to support machines remotely.
Good analytic features.
Easy to support machines remotely.
Good analytic features.
Great product that is being made even better
What do you like best about the product?
Not to long ago we switched over to NinjaOne from our previous RMM. I will say you know a company is good when they let you have 4 weeks with a demo. There is nothing more refreshing than having the ability to really use a product for a span of time and really have time to see what the product has to offer. Ninja is easy to use with out overly populated UIs. We had most of our fleet in NinjaOne in a span of a few days. The customer support has been great .
What do you dislike about the product?
I am not 100% sold on their remote software but I will say they integrate with a number of remote solutions so I don't have to use their solution if I don't want too.
What problems is the product solving and how is that benefiting you?
We had and RMM in place before we switched over to NinjaOne. We were gettinging annoy with seeing how many product NinajOne integrates with when ours wasn't. Also NinjaOnes patching is top teair at the moment.
Responsive. Amazing UI.
What do you like best about the product?
Much faster and responsive than ManageEngine. Clean looking.
What do you dislike about the product?
using it with MAC. Sometimes Ninja needs to be reinsatalled. Sometimes needs to restart Ninja services.
What problems is the product solving and how is that benefiting you?
Its just faster and looks better then other RMM.
Pretty straight forward to use and is quite powerful for what we need in an RMM solution
What do you like best about the product?
- Easy to use
- Powerful features
- I like the fact that we can onboard server hosts
- Powerful features
- I like the fact that we can onboard server hosts
What do you dislike about the product?
On occasions we have found that there can be issues using the remote connection
What problems is the product solving and how is that benefiting you?
Remote device manegment and third-party software patching
Just a great product to use
What do you like best about the product?
Simple and easy to use, but still has functionality that allows me to effectively manage my clients and provide a first rate service. The support that I recieve from my NinjaOne manager, Ben, has been first rate, I never recieved this level of support from past vendors.
What do you dislike about the product?
No dislikes as such, but I do wish that ceratin enhancements on the roadmap would materialise more quickly, for instance - the ticketing module.
What problems is the product solving and how is that benefiting you?
Giving me a "one-stop" dashboard where I can see all my clients at a glance is so valuable. I travel for work and I can just open my laptop and see if there is anything to deal with in an instant. I am currently delving into automations and finding the way Ninja handles this is superb.
I am constantly learning about the product, which I love.
I am constantly learning about the product, which I love.
Exciting
What do you like best about the product?
I like that it is user-friendly, easy to use and it has useful features to protect once machine.
What do you dislike about the product?
I noticed that after running a script there is no section to check if the job was successful or not (I have to connect to each machine to see the activities) I think it would be cool if NinjaOne had a job feature for all the machines in one section, that will save us time.
What problems is the product solving and how is that benefiting you?
It is helping me patch a bunch of machines accurately and efficiently.
Ninja Makes Management Easy
What do you like best about the product?
One portal to monitor and manage all aspects
What do you dislike about the product?
The editor in the ticketing system has poor formatting.
What problems is the product solving and how is that benefiting you?
Ticketing system and remote administration
Ninja makes my life easier as an IT Professional
What do you like best about the product?
Ninja allows me (on 2 accounts) to monitor/control/diagnose and maintain our workstations and servers and the workstations and servers of our clients! I've been in IT for several decades and as an individual, I am 1000% more effective than I could be without this tool.
What do you dislike about the product?
As a professional, we've got clients that have their own Ninja system in place, as well as our own. It would be VERY nice if I could manage all of my NInja resources with a single email address. Having to maintain/create more email addresses for multiple clients is a bit of an inconvenience.
What problems is the product solving and how is that benefiting you?
The ease of use of this product allows for me to do a large part of my job from my desk. There is very little having to go to the end user in order to diagnose/troubleshoot and solve issues from end users. That makes me a LOT more efficient in my daily responsibilities.
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