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Constant Innovation, Impressive Features, and Great Value as You Scale
What do you like best about the product?
The crew at NinjaOne is constantly innovating and adding features. It may not do every little thing you want it to on day one, but they take requests very seriously and if you ask for something, they will probably add it down the road. The features that they do have are constantly refined and upgraded to make them better with every release. The value to cost ratio is very favorable as you add devices to your account and the amount of feature included with the product is impressive.
What do you dislike about the product?
The agent software itself can have some "hang ups", but nothing a bit of Powershell code can't solve. While the "Dojo" knowledgebase is extremely helpful, some of the tasks you want to perform on the platform will require knowledge of Powershell and other CLI based command structures. Not an issue for me specifically, however, do know that going in and take them up on a trial period to make sure it fits your needs.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, OS and software patching was not only hit or miss in our environment, but we also didn't have any insight into how good or bad it was. With NinjaOne, we are able to patch software and OS vulnerabilities as they arise and get insights into how far the process has gone and what still needs to be done. Our endpoint remote support was using other tools that were single purpose, meaning that we needed to access several systems to help an end user. Now we are able to remote support, run remote scripts, and even have a Systray icon with scripts that users can use to run scripts on their own machines. Need to install that printer in the front of the office? Just click the icon next to your clock, go to "install a printer", and pick the printer you want, NinjaOne installs the drivers and printer in the background reducing the load on our IT department.
Centralized Device Monitoring with Effortless Remote Access
What do you like best about the product?
I appreciate the centralized monitoring of devices and ease of remote capabilities.
What do you dislike about the product?
Sometimes it feels over complicated to pull reports
What problems is the product solving and how is that benefiting you?
It allows us the ability to easily monitor and maintain our endpoints.
Great Asset Interaction Experience
What do you like best about the product?
The way to interact with the assets of the company.
What do you dislike about the product?
Saturation of internet access bandwidth when updates are performed.
What problems is the product solving and how is that benefiting you?
Ensuring all company equipment is properly updated gives us great peace of mind.
Remote Support That Delivers
What do you like best about the product?
I consider the remote desktop quite intuitive and functional
What do you dislike about the product?
Sometimes a bit slow in reading the latest status of the machines
What problems is the product solving and how is that benefiting you?
Not having to go to the client physically and having a platform with such strong remote capabilities is a major advantage.
A solid and easy-to-use RMM platform for daily IT operations
What do you like best about the product?
What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and the scripting and automation features help reduce repetitive manual tasks.
What do you dislike about the product?
Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain integrations or advanced security controls may require additional tools or workarounds depending on the environment.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the challenge of managing and securing multiple endpoints efficiently, especially in distributed or remote environments. Its biggest value comes from automated and reliable patch management, which ensures operating systems and third-party applications remain up to date with minimal manual effort.
Easy-to-Use All-in-One Endpoint Management with Always-Available Support
What do you like best about the product?
Ease of use, simple all in one solution to manage our end points, support is always available
What do you dislike about the product?
None, besides not having more of an South African physical location presence
What problems is the product solving and how is that benefiting you?
Endpoint managment in remote support scenerios, being that our entire IT team is based out of one location within SA.
Scalable and Intuitive Endpoint Management Solution
What do you like best about the product?
What I like most about NinjaOne Endpoint is its simplicity and efficiency. The platform offers a clean, intuitive interface that makes endpoint management, monitoring, and remediation easy to handle from a single console. Real-time visibility into device health, proactive alerting, and automation capabilities help reduce manual effort and improve response times. Overall, NinjaOne enables efficient endpoint management while remaining easy to deploy and manage across a wide range of environments. Support is also consistently helpful and proactive, and the implementation and integration of NinjaOne are very straightforward.
What do you dislike about the product?
While NinjaOne is easy to use and reliable, there are some areas where it could improve. Advanced reporting and analytics options are somewhat limited, especially for larger or more complex environments that require deep customization. Certain advanced configurations and recovery scenarios offer less flexibility compared to more specialized standalone tools. Additionally, some features may require deeper documentation or granular control to better support highly customized workflows.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and maintaining endpoints efficiently by providing a centralized platform for visibility, control, and automation. It addresses common endpoint management issues such as lack of real‑time insight into device health, inconsistent patching, manual troubleshooting, and delayed response to endpoint issues.
By offering real‑time monitoring, proactive alerting, and automated remediation, NinjaOne enables quicker identification and resolution of endpoint problems before they impact users. Centralized patch management ensures devices remain secure and up to date, reducing vulnerabilities and minimizing downtime. Remote access and troubleshooting capabilities further simplify endpoint support, allowing issues to be resolved faster without user disruption. Overall, NinjaOne improves operational efficiency, enhances endpoint stability, and supports a more proactive and scalable approach to endpoint management.
By offering real‑time monitoring, proactive alerting, and automated remediation, NinjaOne enables quicker identification and resolution of endpoint problems before they impact users. Centralized patch management ensures devices remain secure and up to date, reducing vulnerabilities and minimizing downtime. Remote access and troubleshooting capabilities further simplify endpoint support, allowing issues to be resolved faster without user disruption. Overall, NinjaOne improves operational efficiency, enhances endpoint stability, and supports a more proactive and scalable approach to endpoint management.
Easy Web-Based IT Platform with Simple Group Policy & Intune Deployment
What do you like best about the product?
I love how easy this web-based platform is to use for everything other than remote desktop. It’s also super easy to install via Group Policy and Intune, and I use it daily as an IT manager.
Deffo get the remote desktop addon.
Deffo get the remote desktop addon.
What do you dislike about the product?
download needed for remote desktop would be nice to have a web alternative.
per device pricing means for larger org with small it team a bit of a pain
per device pricing means for larger org with small it team a bit of a pain
What problems is the product solving and how is that benefiting you?
Easy to use for managing all of our company laptops.
Powerful RMM with excellent support and Customizable Dashboard.
What do you like best about the product?
I find NinjaOne Remote faster and more reliable than the previous MDM we had. In the event there are any issuse I can use Splashtop as a backup.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
What do you dislike about the product?
I have not found a real issue with NinjaOne. Moving on to a new RMM, always has a learning curve but the interface made the transition relatively straight forward.
What problems is the product solving and how is that benefiting you?
We use it for installing software and deploying patches and updates. It also supports remote assistance, which makes it easier to help users without being on-site. On top of that, we monitor hardware for potential issues and handle the resolution of whatever other problems the end user throws at us.
Powerful, intuitive, and reliable RMM platform for IT management
What do you like best about the product?
What I like most about NinjaOne is its ease of use and the centralized way it allows you to manage devices, monitoring, and automation. The interface is very intuitive, fast, and clean, which significantly reduces daily administrative work. The agent performance is excellent, and the support team is responsive, knowledgeable, and helpful.
What do you dislike about the product?
There are very few downsides. In some cases, I would like to see more advanced reporting options or deeper customization for alerts, but the platform is constantly improving and these features tend to be enhanced with regular updates
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and monitoring multiple endpoints from a single platform. It enables proactive issue detection, task automation, and faster response times. As a result, it improves operational efficiency, reduces critical incidents, and provides better overall visibility and control of the IT environment.
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