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Userfriendly system and friendly user support!
What do you like best about the product?
I like in particule the usability and the clearity in the presentation of information and alert. It's very useful to apply policies and to remot control your endpoints.
It's a been very easy to setup and quite easy to automatic enroll all the endpoints. We're using the system daily. We integrated it with our Office365 SSO and the support is very responsive, without additional costs.
It's a been very easy to setup and quite easy to automatic enroll all the endpoints. We're using the system daily. We integrated it with our Office365 SSO and the support is very responsive, without additional costs.
What do you dislike about the product?
The ticketing system has still some limits, I think because it's a quite new feature. I hope it will be evolved in the near future
What problems is the product solving and how is that benefiting you?
Remote control and monitoring of endpoint.
Possibility to force policies
Possibility to force policies
Half baked
What do you like best about the product?
This product has good support and a good community behind it. It does the basic job of patching and monitoring devices, but when it comes to real automation, especially for policy automation, there's a lot to be desired.
What do you dislike about the product?
Ninja still seems half finished to me. The ease of integration just isn't there like with more mature toos.. The documentation tool isn't great. There's no Pax8 integration. The lack of a device search results table is a pretty glaring deficiency. Ninja requires you to pretty much search for everything. The worst part is you can only apply one condition per automation. Reporting and error logs are pretty bad, I mean you really have to dig into a lot of BS to fingure out why a patch install fails. It's a lot of little things, but they really add up.
What problems is the product solving and how is that benefiting you?
Setting up and onboarding new users, patch management and updates, remote support.
client for 3 months with 100 pc clients
What do you like best about the product?
Easy to use, what I use the most:
- Real-time inventory tracking and monitoring.
- Script execution.
- Remote command line.
- Software deployment.
- Ninja Remote
Quick integration and easy to implement.
Responsive customer support.
- Real-time inventory tracking and monitoring.
- Script execution.
- Remote command line.
- Software deployment.
- Ninja Remote
Quick integration and easy to implement.
Responsive customer support.
What do you dislike about the product?
-impossibility of installing the ninja client in "read-only" mode (for sensitive servers I would like to have monitoring only without the ability to act remotely)
-software deployment is very random
-on client PCs there is a lack of local user account management
-on client PCs there is a lack of user profile management and file associations
-the administration tab is too disorganized
-Ninja Remote: there is no copy/paste between the host PC and the client, and no click/drag of documents
-software deployment is very random
-on client PCs there is a lack of local user account management
-on client PCs there is a lack of user profile management and file associations
-the administration tab is too disorganized
-Ninja Remote: there is no copy/paste between the host PC and the client, and no click/drag of documents
What problems is the product solving and how is that benefiting you?
Fleet management even remotely.
Experience with NinjaOne is good and we think it's very interesting app for IT.
What do you like best about the product?
The best thing about NinjaOne is for sure support. Another good thing is that all features like backup, remote desktop, ticketing, patch management and so on... is in one place.
What do you dislike about the product?
The thing we don't like must for sure be that we are not able to contact user before we connect to them.
What problems is the product solving and how is that benefiting you?
Ticketing and PC backup.
Flexibility
What do you like best about the product?
Ninja One brings a small revolution in terms of management and vision of our IT infrastructure. Application deployments are done seamlessly, integrating a new machine is also easy, and managing various policies is intuitive.
The perfect tool to manage your IT infrastructure efficiently and flexibly.
The perfect tool to manage your IT infrastructure efficiently and flexibly.
What do you dislike about the product?
Repeated two-factor authentication
The latency time sometimes for an app to deploy (it's random)
The latency time sometimes for an app to deploy (it's random)
What problems is the product solving and how is that benefiting you?
The overall view of the IT infrastructure is very beneficial and saves us valuable time.
NinjaOne - IT Professional's Swiss Knife
What do you like best about the product?
NinjaOne is swiss army knife for all IT professionals. A must have for organizations that manages multiple endpoints.
What do you dislike about the product?
The application deployment and upgrade process can be improve. The development team is at work to get this solved.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, I have to deal with several applications handling different services needed in supporting an organization. My organization saved money by removing all other applications and maintain just one. NinjaOne is all you need.
Happy with Ninja ONe
What do you like best about the product?
Easy to use, good customer support, big number of features
What do you dislike about the product?
Lack of deployment solutions for a new company
What problems is the product solving and how is that benefiting you?
IT service management and endpoint management improved for my company
NinjaOne - a solution for each problem
What do you like best about the product?
I like that NinjaOne has a variety of tools built in, from ticketing or remote screen support, to automations for devices.
What do you dislike about the product?
While NinjaOne has many offerings, it unfortunately is not (yet!) a knock-out choice when compared to some industry-related juggernauts. I've used it over several version iterations and the maturing is at a respectable, digestible pace for IT organizations using NinjaOne, so this is a good silverlining.
What problems is the product solving and how is that benefiting you?
A single "pane of glass" is always a welcomed tool in an IT depts arsenal, so as NinjaOne matures it's offerings, each solution (ticketing, automation, device mgmt, etc.) gets better and better.
Very Happy with Ninja
What do you like best about the product?
How easy it was to set up and get going. The ease of use was excellent compared to Solarwinds.
What do you dislike about the product?
Don't have scripts to alert to printer issues.
What problems is the product solving and how is that benefiting you?
To keep on top of the alerts and issues before the customer needs to call our office
NinjaOne does everything!
What do you like best about the product?
Ninja's ability to streamline our endpoint management is priceless.
From Windows desktops to Android device management, NinjaOne does it all.
The Apple and Android MDM capabilities are what really sets NinjaOne miles above the rest, to be able to manage all of our devices irrespective of platform is a game changer.
The real-time performance metrics are incredible and allow my team to manage all of our endpoints quickly and effectively, saving time, money and valuable resources that we can deploy elsewhere with the knowledge that NinjaOne has us covered.
The on-going development of NinjaOne is also great to see. In the 4 years or so that I've been using NinjaOne, it's developed so much, so it's exciting to see where it will be in the next 4 years!
A shout-out to or account Manager, Marco. He's always approachable, knowledgeable and down-to-earth - such a great guy!
From Windows desktops to Android device management, NinjaOne does it all.
The Apple and Android MDM capabilities are what really sets NinjaOne miles above the rest, to be able to manage all of our devices irrespective of platform is a game changer.
The real-time performance metrics are incredible and allow my team to manage all of our endpoints quickly and effectively, saving time, money and valuable resources that we can deploy elsewhere with the knowledge that NinjaOne has us covered.
The on-going development of NinjaOne is also great to see. In the 4 years or so that I've been using NinjaOne, it's developed so much, so it's exciting to see where it will be in the next 4 years!
A shout-out to or account Manager, Marco. He's always approachable, knowledgeable and down-to-earth - such a great guy!
What do you dislike about the product?
It's hard to say, I like all of Ninja's features.
What problems is the product solving and how is that benefiting you?
Software Patching - We can ensure patch compliance much easier with NinjaOne than we could with WSUS.
Reporting on software patching is very good too.
Proper RMM - Giving us full metrics of devices as and when my team need them.
MDM - Managing both Apple and Android devices in the same platform as our Windows endpoints is really useful.
Reporting on software patching is very good too.
Proper RMM - Giving us full metrics of devices as and when my team need them.
MDM - Managing both Apple and Android devices in the same platform as our Windows endpoints is really useful.
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