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A very admin friendly experience
What do you like best about the product?
everything being in one place makes the experience seamless. Being able to go from a ticket to the device straight into remote desktop wiht less than three clicks is amazing. It has significantly shortended the time needed to complete many tasks.
very seamless transition from our current devices
very seamless transition from our current devices
What do you dislike about the product?
alot of options and configurations when you first start using it but you get used to it.
What problems is the product solving and how is that benefiting you?
everything being in one place allows us to create and push out policies that we would have never have been able to configure before.
Good software - Would Recommend
What do you like best about the product?
Ninja is a great service which provides many features for device management whilst also incorparting a ticketing system.
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
What do you dislike about the product?
Ticketing Automations can sometimes fail with no failure reason
Missing some ticketing functionality
Missing some ticketing functionality
What problems is the product solving and how is that benefiting you?
Having all of our management systems in one place
Automation in Device patching
Automation in Device patching
Great support and great functionality using their services.
What do you like best about the product?
To be able to remote without issue to users is a great tool to have, A long with ease of implementation, with a number of feature such as health and automatic updates that i can schedule. I use it all the time and customer support is always helpful and friendly.
What do you dislike about the product?
I can't say a bad word for NinjaOne or the team that has been dealing with any support issues i've had.
What problems is the product solving and how is that benefiting you?
For the most part it's benefiting me using Remote support for users and watching PC health and for pushing updates to user
It is an exceptional system for preventive, corrective, and ticketing purposes.
What do you like best about the product?
Control and maintenance of devices.
Ease of implementation.
Ticket management.
Customer support.
Ease of implementation.
Ticket management.
Customer support.
What do you dislike about the product?
Two-factor authentication for end users can pose a problem when they do not have a device enabled for this function.
What problems is the product solving and how is that benefiting you?
We have few personnel resources in the technical department and NinjaOne helps us, especially to shorten the time in resolving incidents and to centralize all the information in the same tool.
Very satisfied with the company Ninja
What do you like best about the product?
For us, monitoring the systems is currently the best option. We can see the update status of the systems and manage them all from here. Furthermore, the systems can be easily integrated. Support for the users is therefore quickly possible for us.
What do you dislike about the product?
At the moment, not all updates are being displayed correctly to us. However, Ninja is working on it.
What problems is the product solving and how is that benefiting you?
A central management for all updates with our customers. A unified overview. Central access to our customers' systems.
The Best RMM around
What do you like best about the product?
I've been working with Brandon and his team for about 4 months now and I can say that not only are the UX and UI user-friendly, but the team here at Ninja is extremely knowledgeable and dependable. I've run into a few issues and when I run into any issues the team is extremely quick to respond and makes my life so much easier.
What do you dislike about the product?
It has nothing to do with Ninja, but I have noticed a couple of communication issues between Ninja1 and Sentinel1. It is not the largest issue, but they have existed. Not sure if they still do exist.
What problems is the product solving and how is that benefiting you?
Ninja helps me stay on top of customer issues before they arise. The product excels at risk mitigation and logging. The reports are laid out and make life incredibly easy for communicating what is happening between my company and my customers.
A fantastic and fully-featured RMM tool that only continues to get better.
What do you like best about the product?
NinjaOne has a very clean interface, lots of customization, plenty of automations out of the box, frequent feature updates, third-party integrations, an API, and more. The staff, and by extension the NinjaOne community, is very engaged in both their proprietary forums and Discord server. It's easy to get in touch with community folks, project leads, and the like. They also frequently host webinars and workshops to help customers get the most out of their tools, as well as discuss industry trends.
Ticketing and remote solutions are the only two apps we utilize on a daily basis, but NinjaOne also offers documentation and backup solutions.
Most recently, my favorite thing they've done is significantly expand the amount of automation scripts in their script library. It has been very helpful, especially for my technicians.
Ticketing and remote solutions are the only two apps we utilize on a daily basis, but NinjaOne also offers documentation and backup solutions.
Most recently, my favorite thing they've done is significantly expand the amount of automation scripts in their script library. It has been very helpful, especially for my technicians.
What do you dislike about the product?
Because there are so many settings and features to configure, implementation and integration can be a little confusing. There are several wishlist features that are missing, but they can likely be found on their product roadmaps.
What problems is the product solving and how is that benefiting you?
Ticketing solution is very sleek, streamlined and organized. Patch management is a breeze, especially with the ability to schedule reboots. The remote tools that are offered allow us to make changes to devices without having to interrupt the user.
A pleasant RMM experience
What do you like best about the product?
A combination of the application being easy to use, easy to implement and exceptional customer support is what makes using NinjaOne a pleasant experience. Compared to various other RMM tools we have used, NinjaOne is the tool that best fits our needs. The setup was quick and easy, and also came with onboarding support from the team at NinjaOne who were very helpful in getting things integrated.
What do you dislike about the product?
With the unlimited amount of included users, we were looking forward to implementing remote access capabilities to some of our remote users (access to PC from mobile device). Many of these users would be using their phone for remote access, unfortunately, mobile support for end users isn't properly implemented yet. There are various other features that we wished NinjaOne would implement (multi split window for multi-monitor when remoted into remote PC for example), some of which are on their roadmap, some of which are not.
What problems is the product solving and how is that benefiting you?
We use it primarily as a tool to remotely access devices, of which we had previously used a tool that was relatively slow and lacked certain features that NinjaOne has. The ease of use of NinjaOne's remoting capabilities has saved our department time by not having to troubleshoot random issues that we had experienced with a different RMM solution that we used previously.
Easy to learn, easy deployments!
What do you like best about the product?
I love how easy it is to learn all the features included with NinjaOne. This is a great solution if you are not running a domain, needing to create group policies and needing to automate your systems. I love that I can remotely send Powershell scripts, Java script, batch scripts and more from the agent. I love you can see computer vitals and file structure and events, without actually remoting into the pc, all from the browser.
What do you dislike about the product?
I dislike that all my automated scripts run inthe background. There are a few scripts I would like to have go to the forground to confirm updates are done and it would make it easier to run some custom software we have.
I also dislike how limited the reporting is. I would like to see more detailed reporting about hardware, like average cpu usage, memory usage, etc.
It would also be cool if we had GPU monitoring as well. we can pull the specs but it would be nice to see vram usage and gpu clock usage as well.
I also dislike how limited the reporting is. I would like to see more detailed reporting about hardware, like average cpu usage, memory usage, etc.
It would also be cool if we had GPU monitoring as well. we can pull the specs but it would be nice to see vram usage and gpu clock usage as well.
What problems is the product solving and how is that benefiting you?
Adding a MDM is something I am looking forward to! We have a few iPads I would love to put our software on and monitor as well.
Better and better
What do you like best about the product?
We moved from pulse way to ninja a while ago and have found so many things better.
The ninja remote utility is amazing
Ticking system we have used
The ninja remote utility is amazing
Ticking system we have used
What do you dislike about the product?
Wish mdm would be controllable
Meraki has a great system
The install to computer need work on some applications
Meraki has a great system
The install to computer need work on some applications
What problems is the product solving and how is that benefiting you?
We use monitoring of all of our servers and used we hook with teams so we get alerts
Setting up different alerts and having auto actions based on conditions
Integrated ticketing system where we can link the computer and pull up history as needed
Setting up different alerts and having auto actions based on conditions
Integrated ticketing system where we can link the computer and pull up history as needed
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