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I use NinjOne in my day to day management
What do you like best about the product?
Easily manage my entire IT fleet including mobile MDM. Super easy to deloy and manage. It is used daily within our orginization.
What do you dislike about the product?
No real dislikes Ninja =One has constantly upgraded features
What problems is the product solving and how is that benefiting you?
Having users in states outside of mine and working remoetly NinjaOne allwsme to provide a high level of support.
The RMM that is easy to use and just works
What do you like best about the product?
It’s very intuitive and easy to use. Everything is straight forward and when I need help most things are well documented. Support gets back to me fast if I have any questions beyond that. On top of all that the product works well and contains the cleanest and simplest UI that I enjoy. I can comfortably script using the native commands for an operating system. No proprietary scripting functions and commands needed. The Ninja team routinely hosts helpful webinars and has an active community to engage with. New and exciting features are added all the time.
What do you dislike about the product?
Lack of antivirus reporting for MacOS and MacOS patching (which is comming).
What problems is the product solving and how is that benefiting you?
NinjaOne helps me solve an easy way to configure and deploy patches. Ensure all my computers are to my standard by deploying my software and my scripts. It easily provided me and my team with access to remote computers with the three remote tools they supply. Also easily allows me to grant end users remote access to their computers by creating end user accounts. Has a nice single pane of glass to keep all this under view.
Good experience
What do you like best about the product?
Easy to implement with our team and very easy to get used to, have a lot ot features that help me every day.
Also it was very easy to integrate into our infrastructure.
Also it was very easy to integrate into our infrastructure.
What do you dislike about the product?
I don't like the support, every time I call I need to wait a lot if they even answer the phone.
What problems is the product solving and how is that benefiting you?
Remote access, I like the way I can integrate automations into the workstations
Ninja One a big help for IT department.
What do you like best about the product?
Software deploy, Ticket System, Remote desktop: 3 words that describe a big part of "IT life".
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
What do you dislike about the product?
Maybe is not so easy to use for the frist or second times.
What problems is the product solving and how is that benefiting you?
Time saving
Software standardization
Increase security (Wind Update and softare update)
Software standardization
Increase security (Wind Update and softare update)
Time Saver
What do you like best about the product?
The ability to Remote into enduser computers to trouble shot and statistics on workstations\servers.
What do you dislike about the product?
I'm not liking that sometimes the appliation will boot me out during the day and I'll lose my notes.
What problems is the product solving and how is that benefiting you?
I'm able to push updates and monitor my IT environment.
NinjaOne
What do you like best about the product?
Allows us to patch and manage our fleet of computers in office and remote
What do you dislike about the product?
Please let us pick and choose updates by KB or CVE
What problems is the product solving and how is that benefiting you?
Patching and inventory of hardware
Great All-in-one Service Desk Tool for Orgs of All Sizes
What do you like best about the product?
The most helpful thing about NinjaOne so far has been workstation monitoring and maintenence. NinjaOne has made it very easy to locate particular workstations and view detailed information about them. Their remote tooling has resulted in a great reduction of time techs need to spend on a user's desktop. This means techs can often resolve issues while the user remains working.
What do you dislike about the product?
I wish I could group/tag things at a slightly more granular level rather than the default Location and Organization.
What problems is the product solving and how is that benefiting you?
It solves the remote support problem as a number of our users are work from home, hybrid, or remote and having a remote support platform that just works without any hassle has been a game changer.
Workstation onboarding, offboarding, and updating is now a breeze.
Workstation onboarding, offboarding, and updating is now a breeze.
Cost efficient and impressive feature updates last year
What do you like best about the product?
I've been using Ninja w/ Splashtop integration for almost 4 years now, and it's been a pleasure. The script automation has always come in clutch for me when I've needed it. The remote powershell/cmd feature is incredibly helpful to not have to disrupt the end user. I streamline Windows updates through Ninja as well.
What do you dislike about the product?
The main problem I have though is the installer not being able to upgrade or modify an existing installation... if you want to turn on the "Uninstall Prevention" option, you need a script to uninstall. Windows updates can be a bit of a struggle, but I don't think it's actually Ninja's fault... they're always a struggle.
What problems is the product solving and how is that benefiting you?
Provides a basic asset management solution, and easy remote support. These are two things an IT department cannot exist without.
Great Single pane product
What do you like best about the product?
I like the fact that the software is easy to use. It is also easy to add devices to the app. I like that they are adding features. I use this everyday all day. I like the fact that you can intergrate other apps to NinjaOne so that you have a single pane of glass to access everything you need.
What do you dislike about the product?
Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome
What problems is the product solving and how is that benefiting you?
I can manage all my devices in one location. I don't have to have seperate portals to have to go in order to do my job
Ninja has been a terrific product for end user support as well as patching.
What do you like best about the product?
Splashtop and Bitdefender. I also like using Ninja to patch workstations and servers.
What do you dislike about the product?
When using splashtop for a remote access tool, you have to toggle between multiple momitors.
What problems is the product solving and how is that benefiting you?
Patch management and endpoint security
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