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Best Tool I've Reviewed for End Point Management
What do you like best about the product?
The best features for me are seeing the current status of equipment and remote tools.
Plus, the NinjaOne interface has an intuitive feel so it's easy to learn.
Plus, the NinjaOne interface has an intuitive feel so it's easy to learn.
What do you dislike about the product?
I have no dislikes of the product or it's features.
What problems is the product solving and how is that benefiting you?
Visibility of the patching levels, remote troubleshooting, remote Powershell, command-line and file browser are great tools.
Excellent product for SMB! Fantastic support and new feature development.
What do you like best about the product?
Their service support is excellent! I love the dojo and new feature roadmap. Fantastic resources.
What do you dislike about the product?
Its a great product, but reporting could be better.
What problems is the product solving and how is that benefiting you?
Keeping track of our inventory (equipment and software). Unified interface for my help desk technicians to provide support to end users. Ticketing integration with help desk support tools.
Great all-around RMM
What do you like best about the product?
Easy of use, automations, product development speed, 3rd party patching, reporting capabilities.
What do you dislike about the product?
Would like the ability to set multiple patch maintenance windows for servers without having to create a bunch of new policies.
What problems is the product solving and how is that benefiting you?
Cosolidating all remote support capabilies into 1 platform. Allows our IT support staff to resolve issues quicker with the built-in automations and data.
User Friendly software for remote management
What do you like best about the product?
Pros: I can easilytroublshoot and fix production issues from my desk without traversing a large warehouse with team viewer. The dashboard makes reveiwing issues a breeze! Being able to incorperate third party like Sentinel one is also a bonus to any existing services. Customer service has been very helpful with any issues we had getting everything setup. I useNinja One everday for troubleshooting even the smallest issues.
What do you dislike about the product?
Cons: More options for intergration would be helpful.
What problems is the product solving and how is that benefiting you?
Ninja One helps with patch managment and saving time fixing network issues
Solid product and great support
What do you like best about the product?
It is easy to implement and it just seems to work and the built in scripts are easy to use. It is also easy to create my own scripes. And feature requests are easy and actually seem to be considered / implemented. Having webroot included is nice too. Also, the times I have ad to reach out to support I feel like it has gone well and they have been helpful! I like to that it can integrate with my psa.
What do you dislike about the product?
Some features aren't available to see if the computer is offline and once in a while after a ninja update I have had agents go offline and need to be reinstalled, but that is rare.
What problems is the product solving and how is that benefiting you?
Solving my RMM needs as well as anti-virus and remote access.
Super Easy and Effective - Loved my Experience!
What do you like best about the product?
The amount of information that was not easily obtainable is now right at my fingertips. NinjaOne made this possible and I love it. Their UI is so easy to use and appreciate the support they've provided in times of need. It was easy to setup and we use it all the time. There are so many things you can do with NinjaOne and seems to integrate with our software with ease. Since we've been using their product for a while now, I don't forsee ever not having their service. Thank you!
What do you dislike about the product?
Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them.
What problems is the product solving and how is that benefiting you?
We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great.
Easy to use and effective.
What do you like best about the product?
I was searching for an MDM for all my Windos machines that could easily apply windows updates, 3rd party updates, scripts and allow for remote access to the machine. I also did not want something too complicated that requires days of training to grasp. I have found all of that in NinjaOne.
What do you dislike about the product?
I wish they had a few more 3rd party package available. I still use an ancillar product to check for vulnerabilites that is not part of the NinjaOne product.
What problems is the product solving and how is that benefiting you?
I did not have an MDM for all my windows endpoints and servers that offered me all the features I needed in one package and was easy to use. That is what NinjaOne provided for me.
After Trying other RMM solutions i finally found the one that works
What do you like best about the product?
All the instruments on the platform work as intended and for the first time i feel that someone (your account manager) can really help if you have an issue, instead of robochats or autoanswered emails...
What do you dislike about the product?
Nothing really as of now, i just would like to have a real integration between Bitdefender GravityZone and Ninja, but i have been told that is on development!
What problems is the product solving and how is that benefiting you?
The main problem it solves is the control of windows patching
NinjaOne is a product that every sys admin needs today
What do you like best about the product?
NinjaOne's technician toolset has every an IT Sys Admin needs to troubleshoot end-users issues and provide them with the best and most efficient support. Ease of use is awesome!
What do you dislike about the product?
this product is well designed and I don't see any apparent flaws in their product. We have not encountered any bugs in their software which is great for the number of features built-in.
What problems is the product solving and how is that benefiting you?
As we have many users to helpdesk ratio, we need a tool that can provide our technical IT team with the ability to be "everywhere" we need to support the users hands-on. Additionally, NinjaOne is our IT asset management tool and very helpful for software updates and cost accounting.
A really good tool.
What do you like best about the product?
Ease of Implementation, Customer Support, Features
What do you dislike about the product?
Pushing out software to multiple machines could be easier
What problems is the product solving and how is that benefiting you?
Managing endpoints
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