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Easy Policy Management and Smooth Remote Control
What do you like best about the product?
Easy to manage policies, and it’s straightforward to connect via remote control, remote command lines, and remote background access.
What do you dislike about the product?
I’m having screen problems when connecting a background.
What problems is the product solving and how is that benefiting you?
Inventory control, patch management control, and application and configuration deployment.
Remote Access and Patching That Keep Devices Secure and Up to Date
What do you like best about the product?
My favorite features are the remote access tool, which lets me access any device that is online so I can assist end users. OS patching and 3rd-party software patching are also very helpful, since they help ensure my devices stay updated to the versions we consider secure.
What do you dislike about the product?
When paying each month instead of annually, default billing terms are net1
What problems is the product solving and how is that benefiting you?
It solves my team having to patch each device one by one in person and allows us to provide remote support for end users
Lightweight Agent with Easy Remote Access and Powerful Script Control
What do you like best about the product?
Very lightweight agent that runs on machines.
Easy access to remote machines.
The ability to run scripts or install software or even remove it without having to access the machine.
Quick support for clients.
Easy access to remote machines.
The ability to run scripts or install software or even remove it without having to access the machine.
Quick support for clients.
What do you dislike about the product?
Short time in activity history. I would suggest keeping the machine activities for a period of one year.
What problems is the product solving and how is that benefiting you?
Linux support for NinjaOne Remote
Amazing, User-Friendly Suite with Powerful Capabilities
What do you like best about the product?
Overall, the suite is amazing. It’s very user-friendly, yet it still offers a lot of capability at the same time. There’s a lot to dig into and explore, but it stays manageable and doesn’t take an overwhelming amount of effort.
What do you dislike about the product?
I’ve only had to work with their support team once, but the service wasn’t great. I got funneled through about four different people, and my issue still wasn’t resolved at the time. It’s fixed now, though.
What problems is the product solving and how is that benefiting you?
A database for anything IT-related, where we keep all of our internal information. It does a great job of housing solutions, inventory, remote access into systems, and patch management, all in one place.
It's good remote access software for professional use
What do you like best about the product?
Remote access shortcuts and more features like that
What do you dislike about the product?
The bugs when the devices have been offline minutes ago
What problems is the product solving and how is that benefiting you?
Fast connection to endpoints
Perfect Remote Access Tool with Powerful Endpoint Control Features
What do you like best about the product?
Perfect Tool to do a remote access and control a lot of features in endpoints
What do you dislike about the product?
Sometimes we have a delay to enter in endpoint
What problems is the product solving and how is that benefiting you?
We have a lot of problems to remote control, with Ninja it was a big improve
A Reliable and Intuitive RMM Solution for Modern IT Teams
What do you like best about the product?
What I like best about NinjaOne is its simplicity combined with powerful functionality. The platform is very intuitive, which makes daily monitoring, patch management, and remote support fast and efficient. The real-time visibility over endpoints, reliable alerting, and automation capabilities significantly reduce manual work. Additionally, NinjaOne’s performance, stability, and excellent customer support make it a dependable RMM solution that helps IT teams stay proactive and focused on higher-value tasks.
What do you dislike about the product?
One aspect that could be improved in NinjaOne is the depth of some advanced reporting and customization options, which can feel limited for very complex environments. Additionally, while the interface is very user-friendly, certain advanced configurations require workarounds or external tools. That said, these are minor points compared to the overall reliability and efficiency of the platform.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the challenge of managing and securing multiple endpoints efficiently from a single platform. It centralizes monitoring, patch management, remote access, and automation, which reduces complexity and manual effort. This benefits us by improving visibility across our environment, enabling faster issue resolution, increasing system reliability, and allowing the IT team to be more proactive rather than reactive. Overall, it helps save time, reduce downtime, and improve the quality of IT service delivered to users.
Easy Navigation and Powerful Device Management with Automations
What do you like best about the product?
The ease of navigation. Useful device management , including updates plus automations.
What do you dislike about the product?
The MAC ninja updates could use further refinement
What problems is the product solving and how is that benefiting you?
Auto updates for software and OS , rmm management, quick fixes without the need to remote onto devices.
Ninja’s Automation Supercharges Our Efficiency
What do you like best about the product?
Ninja has amazing automating capabilities that has allowed us to be extremely efficient.
What do you dislike about the product?
Sometimes the support is a little slow or does not have all the information especially on integrations like Sentinel One.
What problems is the product solving and how is that benefiting you?
Ninja One always comes out with amazing updates.
NinjaOne: Positive Onboarding, Intuitive UI, Smooth Setup, and Responsive Support
What do you like best about the product?
NinjaOne is the first RMM our IT Team has implemented within our organization. Thus far (We are still in the onboarding and setup phase) the experience has been positive and the configuration(s) have worked to date. We continue to enable Apps, refine policies and tweak settings as we progress through the onboarding experience. We plan to use the interface daily to monitor and stay on top of maintenance. The user interface and integration has been mostly intuitive and straightforward. To date, our AM and Customer Support has been helpful and responsive to our requests and training.
What do you dislike about the product?
To date, I'm not aware of any downsides. As we progress through additional feature implementation, there may be more feedback in this area.
What problems is the product solving and how is that benefiting you?
The primary purpose of using NinjaOne is to monitor our Workstation, Server and Network environment and manage Updates, End Point Security and Backup Microsoft 365.
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