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Versatile Asset Management with Excellent Remote Access and Flexible Automation
What do you like best about the product?
NinjaOne has become central to how we monitor and work with assets across the organisation, and its versatility is what stands out most. The ability to filter assets based on multiple criteria, save the result as a dynamic group, and then assign a task to that group is a real time-saver — what used to be a fiddly manual process is now something I can set up in a couple of minutes and leave running.
The remote access tooling is another standout. Being able to connect to assets across the organisation in several different ways — remote desktop, remote command prompt and PowerShell, remote file browser, remote task manager, and more — all from within the same platform makes day-to-day work genuinely convenient. For a lot of issues I can diagnose and resolve things in the background without ever interrupting the end user, and when a full remote session is needed it's just a click away.
The solution is also highly customisable. Being able to configure custom thresholds for notifications across servers, workstations, and laptops makes daily maintenance considerably easier. Instead of drowning in noise, I get alerted on the things that actually matter for each class of device, and I can tune those thresholds as our environment changes.
The UI is clean and logically laid out, so finding the device, policy, or script you need doesn't take much hunting. Policies inherit sensibly, which keeps the admin overhead low even as the estate grows.
Overall, NinjaOne has struck a good balance between being powerful enough for complex estate management and approachable enough that you're not constantly fighting the tool. The dynamic grouping, threshold customisation, and integrated remote access have paid back the time invested in setting it up many times over.
The remote access tooling is another standout. Being able to connect to assets across the organisation in several different ways — remote desktop, remote command prompt and PowerShell, remote file browser, remote task manager, and more — all from within the same platform makes day-to-day work genuinely convenient. For a lot of issues I can diagnose and resolve things in the background without ever interrupting the end user, and when a full remote session is needed it's just a click away.
The solution is also highly customisable. Being able to configure custom thresholds for notifications across servers, workstations, and laptops makes daily maintenance considerably easier. Instead of drowning in noise, I get alerted on the things that actually matter for each class of device, and I can tune those thresholds as our environment changes.
The UI is clean and logically laid out, so finding the device, policy, or script you need doesn't take much hunting. Policies inherit sensibly, which keeps the admin overhead low even as the estate grows.
Overall, NinjaOne has struck a good balance between being powerful enough for complex estate management and approachable enough that you're not constantly fighting the tool. The dynamic grouping, threshold customisation, and integrated remote access have paid back the time invested in setting it up many times over.
What do you dislike about the product?
Although the NinjaOne mobile app works great and has helped in some tricky situations when being away from my laptop, it would be nice to see more of the features included in the app.
What problems is the product solving and how is that benefiting you?
Dynamic groups are a real time saver when running tasks across a filtered list of machines, and being able to open a remote command prompt or PowerShell session without interrupting the end user is a huge win for day-to-day support.
Top Performance, Remote Access, and Policy Control That Just Works
What do you like best about the product?
Everything
performance
remote access
policies
performance
remote access
policies
What do you dislike about the product?
install applications remotely
more info about peripherials
more info about peripherials
What problems is the product solving and how is that benefiting you?
remote access
wake on lan
install apps
wake on lan
install apps
Easy to Use and Navigate—Everything in One Place
What do you like best about the product?
Ease of use, easy to navigate, everything all in one place
What do you dislike about the product?
one thing i dislike is you cannot see when other engineers are looking at the same ticket as yourself within the ticketing part of the system.
being able to see who is looking at what ticket would be great.
IT would also be nice if the ticket time tracking auto started and auto stops recording your time when you click into a ticket and clicking off
being able to see who is looking at what ticket would be great.
IT would also be nice if the ticket time tracking auto started and auto stops recording your time when you click into a ticket and clicking off
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our biggest IT management challenges by centralising monitoring, patching, automation, and remote support into one reliable platform. It eliminates manual work, reduces downtime, and gives us full visibility into every endpoint. As a result, our team works faster, issues are resolved before users even notice them, and we spend far less time firefighting and far more time improving our environment.
Patch Management, Remote Access, and Automation Off to a Great Start
What do you like best about the product?
Patch Management’s, Remote Access, Automatisierung
What do you dislike about the product?
Nothing atm. we‘re just startet with it.
What problems is the product solving and how is that benefiting you?
It makes everything faster, less manuell work.
Fast, Simple Dashboard with an Intuitive GUI
What do you like best about the product?
The GUI, dashboard, and overall overview are really fast and simple to use!
What do you dislike about the product?
There’s nothing specific to point out right now, but having more integration options with Microsoft Intune would be helpful for us.
What problems is the product solving and how is that benefiting you?
Managing our laptops, as well as Windows updates, security patches, and software updates. This makes it much easier for our IT team to keep the environment secure and up to date.
Simple Setup and Time-Saving Automation
What do you like best about the product?
It’s simple to use, quick to set up, and automates a lot of routine tasks like patching and monitoring so you save time without dealing with a complicated system.
What do you dislike about the product?
Slow feature updates users say new features take time to roll out
Deployment/setup can take time – not always as quick as expected
Ticketing system isn’t great – often described as an add-on rather than a strong core feature.
Deployment/setup can take time – not always as quick as expected
Ticketing system isn’t great – often described as an add-on rather than a strong core feature.
What problems is the product solving and how is that benefiting you?
Lots of manual, repetitive IT work
Poor visibility into devices and issues
Slow response to problems and support tickets
Poor visibility into devices and issues
Slow response to problems and support tickets
Simple to Learn, Smooth Ticketing Integration, and Efficient Support
What do you like best about the product?
Ninja is simple to use and navigate on a day-to-day basis. It is easy to learn for new technicians and simpler than other RMM platforms. It integrates nicely with our ticketing system.
Ninja support are very efficient and know their stuff, which is a welcome difference from past experience.
Ninja support are very efficient and know their stuff, which is a welcome difference from past experience.
What do you dislike about the product?
There is not much missing from Ninja, the continued development of the product means new features are constantly added.
What problems is the product solving and how is that benefiting you?
It's allowing us to effectively monitor servers and workstations, whilst running scripts/monitors across estates to minimise manual technician input, reducing our time spent on routine tasks daily.
Fast, User-Friendly Remote Access and Patch Management with NinjaOne
What do you like best about the product?
NinjaOne is pleasant to work with. I find it especially useful for remotely accessing computers to support our users and for managing software patches. It runs quickly and the interface is clear and user-friendly, which makes day-to-day use straightforward.
What do you dislike about the product?
Overall, I have to say it works quite well. If I had to point out one area for improvement, it’s that sometimes it takes a while for the agent to connect, or it doesn’t reliably recognize that it’s available again after one user logs out and another user logs in on the device we’re accessing remotely.
What problems is the product solving and how is that benefiting you?
It offers good manageability, especially when it comes to support and security updates.
All-in-One Dashboard That Saves Time with Smart Automation
What do you like best about the product?
It combines everything (monitoring, patching, remote access) in one clean dashboard, and the automation saves a lot of time on routine tasks.
What do you dislike about the product?
it’s easy to use, but power users sometimes find it a bit limited.
What problems is the product solving and how is that benefiting you?
Too many separate tools for monitoring, patching, support
Manual, repetitive tasks eating up time
Limited visibility into all devices and systems
Manual, repetitive tasks eating up time
Limited visibility into all devices and systems
Effective, Customizable Auto Patching for Clients
What do you like best about the product?
The auto patching is effective and customizable for my clients
What do you dislike about the product?
The RMM software can be buggy and I need to install the new version frequently
What problems is the product solving and how is that benefiting you?
It keeps all of my clients organized and helps me prioritize tasks
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