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Administrator Swiss Army Knife
What do you like best about the product?
NinjaOne provides many of the tools system administrators use/need all in one easy to use platform. Remote control, monitoring, inventory, patching, reporting, antimalware - I use it daily.
The environment is easy to set up and systems are easy to get added; we used PDQ Deploy to push the agent plugin to users' computers.
The environment is easy to set up and systems are easy to get added; we used PDQ Deploy to push the agent plugin to users' computers.
What do you dislike about the product?
I honestly cant think of anything I dislike about NinjaOne. I used to have a hard time removing systems from inventory, but that and any other complaints I had with NinjaOne have been addressed in their updates.
What problems is the product solving and how is that benefiting you?
I no longer have to sign up for 3+ services as NinjaOne does them all itself.
In our specific scenario, Teamviewer was much cheaper and did much more than what our previous system (Teamviewer Tensor) did.
In our specific scenario, Teamviewer was much cheaper and did much more than what our previous system (Teamviewer Tensor) did.
The essential tool to manage thousands of endpoints efficiently
What do you like best about the product?
I appreciate the user-friendly yet sophisticated console that allows me to understand the statuses of endpoints easily.
When I dive into the details, I discover various functions that enable efficient device management. By deploying the NinjaOne agent to clients through Active Directory, IT administrators can quickly and accurately oversee servers and endpoints, making it extremely simple to monitor the status of all IT assets.
Additionally, the continuous updates have significantly benefited my SMB group companies, streamlining our IT operations.
When I dive into the details, I discover various functions that enable efficient device management. By deploying the NinjaOne agent to clients through Active Directory, IT administrators can quickly and accurately oversee servers and endpoints, making it extremely simple to monitor the status of all IT assets.
Additionally, the continuous updates have significantly benefited my SMB group companies, streamlining our IT operations.
What do you dislike about the product?
I don't find any "dislike" about NinjaOne. If I have to say, currently, NinjaOne doesn't have a function showing the Windows quality update version. It would be great if NinjaOne could show such details in the near future.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a valuable asset for IT administrators supporting remote users.
Previously, I relied on an on-premises solution for patch management, which made it difficult to manage endpoints that were not connected to the corporate network.
With NinjaOne's cloud-based platform and built-in TeamViewer and NinnaOne Remote, I have significantly improved the success rate of operating system and application updates, leading to higher user satisfaction.
Additionally, in the context of mergers and acquisitions (M&A), this tool enables IT administrators to visualize the acquired company's true operational status without altering its IT environment.
After this visualization, IT admins can develop informed and effective plans for enhancing the acquired company's IT infrastructure.
Previously, I relied on an on-premises solution for patch management, which made it difficult to manage endpoints that were not connected to the corporate network.
With NinjaOne's cloud-based platform and built-in TeamViewer and NinnaOne Remote, I have significantly improved the success rate of operating system and application updates, leading to higher user satisfaction.
Additionally, in the context of mergers and acquisitions (M&A), this tool enables IT administrators to visualize the acquired company's true operational status without altering its IT environment.
After this visualization, IT admins can develop informed and effective plans for enhancing the acquired company's IT infrastructure.
Sys Admin
What do you like best about the product?
It Just Works. NinjaOne has a wide varitey of features and they push out new features without breaking anything.
What do you dislike about the product?
The Ninja team does a reasonable job conserving resources, but as always, it could cost less and be a bit lighter.
What problems is the product solving and how is that benefiting you?
Patch Management takes a lot of stress out of patch weeks. Remote monitoring is a must-have.
Useful tool
What do you like best about the product?
On our environment NinjaOne has been helpful to manage multiple systems remotely, push patches and keep track of ticketing, support has always been quick to reply with helpful information, this is a system that is used on a daily basis and has been easy to implement and manage.
What do you dislike about the product?
At times computers cannot be reached remotely and this requires manual intervention, although it is a feature that is in the works, there is no way to create a quick session to join or support a system that is not manually joined.
What problems is the product solving and how is that benefiting you?
Keeping track of requests, managing remote systems, patch management is what get used most on our side and helps when there are many remote locations to manage.
easy to use tool for remote management
What do you like best about the product?
Ninja was surprisingly easy to pick up, especially for someone like me who had never used it before. The instructional videos were incredibly clear and made following along a breeze. The support team, led by our account manager Paul, was highly responsive and helpful whenever we needed assistance. Quick responses and support were always available, making the whole experience seamless.
What do you dislike about the product?
so far, i am good. Its only been few months.
What problems is the product solving and how is that benefiting you?
- helping me to manage any software deployment at once on all devices
- adding or deleting of any software got easier
- ninja remote is works quite good on windows.
- adding or deleting of any software got easier
- ninja remote is works quite good on windows.
Great RMM Platform for a Small Business
What do you like best about the product?
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely thanks to its detailed reporting capabilities that provide insights into system health, status, and utilization. The integration with Team Viewer simplifies the remote troubleshooting process significantly. Each morning, my routine starts with logging into NinjaOne's clean and intuitive web interface, giving me the immediate confidence that all of our devices are current with the latest software and OS updates and are fully secure. Additionally, our account manager has been extremely proactive, consistently reaching out to offer support and ensure we have all the information we need!
What do you dislike about the product?
While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost.
What problems is the product solving and how is that benefiting you?
NinjaOne is indispensable in our IT environment for its robust remote monitoring and troubleshooting capabilities. It ensures all company devices consistently adhere to the latest software and OS updates, maintaining compliance seamlessly. Furthermore, it enables instant remote access, enabling our team to promptly address and resolve any user issues. This significantly enhances our operational efficiency and user satisfaction.
Ninjaone - Great Product!
What do you like best about the product?
Simple, fast and easy to use. Allows for remote support and updates with ease of use.
What do you dislike about the product?
Nothing so far, everything has been working great
What problems is the product solving and how is that benefiting you?
Supporting users outside of our network, and a non complex patching system
Set and forget. NinjaOne takes care of it.
What do you like best about the product?
NinjaOne has streamlined our productivity and provided us with the tools needed to do our jobs with ease. The best feature about NinjaOne is the search function. We are able to customize searches in order to find what we need efficently. The reporting is also amazing. We are able to setup customized reports to automatically go out to clients.
What do you dislike about the product?
Compared to our previous RMM tool, I honestly do not have any dislikes about NinjaOne. Great price for a great tool.
What problems is the product solving and how is that benefiting you?
N/A
NinjaOne - Excellent RMM & Backup Platform for Windows Environemnt
What do you like best about the product?
Excellent RMM & Backup Platform for Windows Environemnt.
What do you dislike about the product?
Lack of operable and similar support for Linux distributions.
What problems is the product solving and how is that benefiting you?
RMM and Backup services.
Tons of features some cleanup still needed
What do you like best about the product?
This Tool provides us with a number of services under one roof.
- OS and Third Party patching
- Remote access tool
- Software management
- Scripting
- Status Monitoring
- Inventory
We were able to save a large amount of money on moving to one tool from a number of others. Besides the savings we are seeing we also have an easy time moving around the tool and making use of the different features. Most of the features are quick to learn and if necessary Ninja provides a large amount of documentation around each one.
Its very quick to implement and has a low resource agent that runs on each endpoint with little to no impact on any end user's daily tasks. We have not received a single issue/ticket that could be related to the NinjaOne agent.
NinjaOne often updates their tool with new and improved feature updates. We see new additions to the tool very often and the already existing features recieve the necessary improvements very quickly.
Customer support is responsive and friendly usually resolving issues or passing to the next level as soon as possible. They also do not lose track of the requests and generally keep an update on the ticket daily.
- OS and Third Party patching
- Remote access tool
- Software management
- Scripting
- Status Monitoring
- Inventory
We were able to save a large amount of money on moving to one tool from a number of others. Besides the savings we are seeing we also have an easy time moving around the tool and making use of the different features. Most of the features are quick to learn and if necessary Ninja provides a large amount of documentation around each one.
Its very quick to implement and has a low resource agent that runs on each endpoint with little to no impact on any end user's daily tasks. We have not received a single issue/ticket that could be related to the NinjaOne agent.
NinjaOne often updates their tool with new and improved feature updates. We see new additions to the tool very often and the already existing features recieve the necessary improvements very quickly.
Customer support is responsive and friendly usually resolving issues or passing to the next level as soon as possible. They also do not lose track of the requests and generally keep an update on the ticket daily.
What do you dislike about the product?
New features coming into the tool sometimes feel like they are first or second draft and often need to be updated in one or more future updates down the road. While this is frustrating in some cases the updates usually come quickly and often include the improvements needed to make it user friendly or add some of the expected abilities around the feature.
There are some necessary abilities missing from the OS Patching feature, such as automated approvals on certain days/weeks of the month as well as better reporting. That being said these are on the roadmap for release and should be seen soon.
There are some necessary abilities missing from the OS Patching feature, such as automated approvals on certain days/weeks of the month as well as better reporting. That being said these are on the roadmap for release and should be seen soon.
What problems is the product solving and how is that benefiting you?
They resolve the Multiple tools to cover issue, 1 roof for multiple functions helps greatly in monitoring and resolving issues.
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