External reviews
3,631 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great All-in-one Service Desk Tool for Orgs of All Sizes
What do you like best about the product?
The most helpful thing about NinjaOne so far has been workstation monitoring and maintenence. NinjaOne has made it very easy to locate particular workstations and view detailed information about them. Their remote tooling has resulted in a great reduction of time techs need to spend on a user's desktop. This means techs can often resolve issues while the user remains working.
What do you dislike about the product?
I wish I could group/tag things at a slightly more granular level rather than the default Location and Organization.
What problems is the product solving and how is that benefiting you?
It solves the remote support problem as a number of our users are work from home, hybrid, or remote and having a remote support platform that just works without any hassle has been a game changer.
Workstation onboarding, offboarding, and updating is now a breeze.
Workstation onboarding, offboarding, and updating is now a breeze.
Cost efficient and impressive feature updates last year
What do you like best about the product?
I've been using Ninja w/ Splashtop integration for almost 4 years now, and it's been a pleasure. The script automation has always come in clutch for me when I've needed it. The remote powershell/cmd feature is incredibly helpful to not have to disrupt the end user. I streamline Windows updates through Ninja as well.
What do you dislike about the product?
The main problem I have though is the installer not being able to upgrade or modify an existing installation... if you want to turn on the "Uninstall Prevention" option, you need a script to uninstall. Windows updates can be a bit of a struggle, but I don't think it's actually Ninja's fault... they're always a struggle.
What problems is the product solving and how is that benefiting you?
Provides a basic asset management solution, and easy remote support. These are two things an IT department cannot exist without.
Great Single pane product
What do you like best about the product?
I like the fact that the software is easy to use. It is also easy to add devices to the app. I like that they are adding features. I use this everyday all day. I like the fact that you can intergrate other apps to NinjaOne so that you have a single pane of glass to access everything you need.
What do you dislike about the product?
Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome
What problems is the product solving and how is that benefiting you?
I can manage all my devices in one location. I don't have to have seperate portals to have to go in order to do my job
Ninja has been a terrific product for end user support as well as patching.
What do you like best about the product?
Splashtop and Bitdefender. I also like using Ninja to patch workstations and servers.
What do you dislike about the product?
When using splashtop for a remote access tool, you have to toggle between multiple momitors.
What problems is the product solving and how is that benefiting you?
Patch management and endpoint security
Best Tool I've Reviewed for End Point Management
What do you like best about the product?
The best features for me are seeing the current status of equipment and remote tools.
Plus, the NinjaOne interface has an intuitive feel so it's easy to learn.
Plus, the NinjaOne interface has an intuitive feel so it's easy to learn.
What do you dislike about the product?
I have no dislikes of the product or it's features.
What problems is the product solving and how is that benefiting you?
Visibility of the patching levels, remote troubleshooting, remote Powershell, command-line and file browser are great tools.
Excellent product for SMB! Fantastic support and new feature development.
What do you like best about the product?
Their service support is excellent! I love the dojo and new feature roadmap. Fantastic resources.
What do you dislike about the product?
Its a great product, but reporting could be better.
What problems is the product solving and how is that benefiting you?
Keeping track of our inventory (equipment and software). Unified interface for my help desk technicians to provide support to end users. Ticketing integration with help desk support tools.
Great all-around RMM
What do you like best about the product?
Easy of use, automations, product development speed, 3rd party patching, reporting capabilities.
What do you dislike about the product?
Would like the ability to set multiple patch maintenance windows for servers without having to create a bunch of new policies.
What problems is the product solving and how is that benefiting you?
Cosolidating all remote support capabilies into 1 platform. Allows our IT support staff to resolve issues quicker with the built-in automations and data.
User Friendly software for remote management
What do you like best about the product?
Pros: I can easilytroublshoot and fix production issues from my desk without traversing a large warehouse with team viewer. The dashboard makes reveiwing issues a breeze! Being able to incorperate third party like Sentinel one is also a bonus to any existing services. Customer service has been very helpful with any issues we had getting everything setup. I useNinja One everday for troubleshooting even the smallest issues.
What do you dislike about the product?
Cons: More options for intergration would be helpful.
What problems is the product solving and how is that benefiting you?
Ninja One helps with patch managment and saving time fixing network issues
Solid product and great support
What do you like best about the product?
It is easy to implement and it just seems to work and the built in scripts are easy to use. It is also easy to create my own scripes. And feature requests are easy and actually seem to be considered / implemented. Having webroot included is nice too. Also, the times I have ad to reach out to support I feel like it has gone well and they have been helpful! I like to that it can integrate with my psa.
What do you dislike about the product?
Some features aren't available to see if the computer is offline and once in a while after a ninja update I have had agents go offline and need to be reinstalled, but that is rare.
What problems is the product solving and how is that benefiting you?
Solving my RMM needs as well as anti-virus and remote access.
Super Easy and Effective - Loved my Experience!
What do you like best about the product?
The amount of information that was not easily obtainable is now right at my fingertips. NinjaOne made this possible and I love it. Their UI is so easy to use and appreciate the support they've provided in times of need. It was easy to setup and we use it all the time. There are so many things you can do with NinjaOne and seems to integrate with our software with ease. Since we've been using their product for a while now, I don't forsee ever not having their service. Thank you!
What do you dislike about the product?
Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them.
What problems is the product solving and how is that benefiting you?
We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great.
showing 2,621 - 2,630