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Easy to use and effective.
What do you like best about the product?
I was searching for an MDM for all my Windos machines that could easily apply windows updates, 3rd party updates, scripts and allow for remote access to the machine. I also did not want something too complicated that requires days of training to grasp. I have found all of that in NinjaOne.
What do you dislike about the product?
I wish they had a few more 3rd party package available. I still use an ancillar product to check for vulnerabilites that is not part of the NinjaOne product.
What problems is the product solving and how is that benefiting you?
I did not have an MDM for all my windows endpoints and servers that offered me all the features I needed in one package and was easy to use. That is what NinjaOne provided for me.
After Trying other RMM solutions i finally found the one that works
What do you like best about the product?
All the instruments on the platform work as intended and for the first time i feel that someone (your account manager) can really help if you have an issue, instead of robochats or autoanswered emails...
What do you dislike about the product?
Nothing really as of now, i just would like to have a real integration between Bitdefender GravityZone and Ninja, but i have been told that is on development!
What problems is the product solving and how is that benefiting you?
The main problem it solves is the control of windows patching
NinjaOne is a product that every sys admin needs today
What do you like best about the product?
NinjaOne's technician toolset has every an IT Sys Admin needs to troubleshoot end-users issues and provide them with the best and most efficient support. Ease of use is awesome!
What do you dislike about the product?
this product is well designed and I don't see any apparent flaws in their product. We have not encountered any bugs in their software which is great for the number of features built-in.
What problems is the product solving and how is that benefiting you?
As we have many users to helpdesk ratio, we need a tool that can provide our technical IT team with the ability to be "everywhere" we need to support the users hands-on. Additionally, NinjaOne is our IT asset management tool and very helpful for software updates and cost accounting.
A really good tool.
What do you like best about the product?
Ease of Implementation, Customer Support, Features
What do you dislike about the product?
Pushing out software to multiple machines could be easier
What problems is the product solving and how is that benefiting you?
Managing endpoints
Administrator Swiss Army Knife
What do you like best about the product?
NinjaOne provides many of the tools system administrators use/need all in one easy to use platform. Remote control, monitoring, inventory, patching, reporting, antimalware - I use it daily.
The environment is easy to set up and systems are easy to get added; we used PDQ Deploy to push the agent plugin to users' computers.
The environment is easy to set up and systems are easy to get added; we used PDQ Deploy to push the agent plugin to users' computers.
What do you dislike about the product?
I honestly cant think of anything I dislike about NinjaOne. I used to have a hard time removing systems from inventory, but that and any other complaints I had with NinjaOne have been addressed in their updates.
What problems is the product solving and how is that benefiting you?
I no longer have to sign up for 3+ services as NinjaOne does them all itself.
In our specific scenario, Teamviewer was much cheaper and did much more than what our previous system (Teamviewer Tensor) did.
In our specific scenario, Teamviewer was much cheaper and did much more than what our previous system (Teamviewer Tensor) did.
The essential tool to manage thousands of endpoints efficiently
What do you like best about the product?
I appreciate the user-friendly yet sophisticated console that allows me to understand the statuses of endpoints easily.
When I dive into the details, I discover various functions that enable efficient device management. By deploying the NinjaOne agent to clients through Active Directory, IT administrators can quickly and accurately oversee servers and endpoints, making it extremely simple to monitor the status of all IT assets.
Additionally, the continuous updates have significantly benefited my SMB group companies, streamlining our IT operations.
When I dive into the details, I discover various functions that enable efficient device management. By deploying the NinjaOne agent to clients through Active Directory, IT administrators can quickly and accurately oversee servers and endpoints, making it extremely simple to monitor the status of all IT assets.
Additionally, the continuous updates have significantly benefited my SMB group companies, streamlining our IT operations.
What do you dislike about the product?
I don't find any "dislike" about NinjaOne. If I have to say, currently, NinjaOne doesn't have a function showing the Windows quality update version. It would be great if NinjaOne could show such details in the near future.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a valuable asset for IT administrators supporting remote users.
Previously, I relied on an on-premises solution for patch management, which made it difficult to manage endpoints that were not connected to the corporate network.
With NinjaOne's cloud-based platform and built-in TeamViewer and NinnaOne Remote, I have significantly improved the success rate of operating system and application updates, leading to higher user satisfaction.
Additionally, in the context of mergers and acquisitions (M&A), this tool enables IT administrators to visualize the acquired company's true operational status without altering its IT environment.
After this visualization, IT admins can develop informed and effective plans for enhancing the acquired company's IT infrastructure.
Previously, I relied on an on-premises solution for patch management, which made it difficult to manage endpoints that were not connected to the corporate network.
With NinjaOne's cloud-based platform and built-in TeamViewer and NinnaOne Remote, I have significantly improved the success rate of operating system and application updates, leading to higher user satisfaction.
Additionally, in the context of mergers and acquisitions (M&A), this tool enables IT administrators to visualize the acquired company's true operational status without altering its IT environment.
After this visualization, IT admins can develop informed and effective plans for enhancing the acquired company's IT infrastructure.
Sys Admin
What do you like best about the product?
It Just Works. NinjaOne has a wide varitey of features and they push out new features without breaking anything.
What do you dislike about the product?
The Ninja team does a reasonable job conserving resources, but as always, it could cost less and be a bit lighter.
What problems is the product solving and how is that benefiting you?
Patch Management takes a lot of stress out of patch weeks. Remote monitoring is a must-have.
Useful tool
What do you like best about the product?
On our environment NinjaOne has been helpful to manage multiple systems remotely, push patches and keep track of ticketing, support has always been quick to reply with helpful information, this is a system that is used on a daily basis and has been easy to implement and manage.
What do you dislike about the product?
At times computers cannot be reached remotely and this requires manual intervention, although it is a feature that is in the works, there is no way to create a quick session to join or support a system that is not manually joined.
What problems is the product solving and how is that benefiting you?
Keeping track of requests, managing remote systems, patch management is what get used most on our side and helps when there are many remote locations to manage.
easy to use tool for remote management
What do you like best about the product?
Ninja was surprisingly easy to pick up, especially for someone like me who had never used it before. The instructional videos were incredibly clear and made following along a breeze. The support team, led by our account manager Paul, was highly responsive and helpful whenever we needed assistance. Quick responses and support were always available, making the whole experience seamless.
What do you dislike about the product?
so far, i am good. Its only been few months.
What problems is the product solving and how is that benefiting you?
- helping me to manage any software deployment at once on all devices
- adding or deleting of any software got easier
- ninja remote is works quite good on windows.
- adding or deleting of any software got easier
- ninja remote is works quite good on windows.
Great RMM Platform for a Small Business
What do you like best about the product?
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely thanks to its detailed reporting capabilities that provide insights into system health, status, and utilization. The integration with Team Viewer simplifies the remote troubleshooting process significantly. Each morning, my routine starts with logging into NinjaOne's clean and intuitive web interface, giving me the immediate confidence that all of our devices are current with the latest software and OS updates and are fully secure. Additionally, our account manager has been extremely proactive, consistently reaching out to offer support and ensure we have all the information we need!
What do you dislike about the product?
While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost.
What problems is the product solving and how is that benefiting you?
NinjaOne is indispensable in our IT environment for its robust remote monitoring and troubleshooting capabilities. It ensures all company devices consistently adhere to the latest software and OS updates, maintaining compliance seamlessly. Furthermore, it enables instant remote access, enabling our team to promptly address and resolve any user issues. This significantly enhances our operational efficiency and user satisfaction.
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