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Customer service second to none
What do you like best about the product?
I've never had a more seamless experience with any third-party company for handling PSA, RMM or MSP products than Ninja. Nicole has been incredibly responsive with communication and ensures that we've been comfortable with our transition away from one of those "other guys".
What do you dislike about the product?
I have yet to find a real reason to dislike their services.One thing I'm waiting on is more complete Mac integration, but you can't knock them for trying something that most companies shy away from, entirely.
What problems is the product solving and how is that benefiting you?
Hands-off automation has been a great time saver for our business. Clients greatly appreciate having the ability to create tickets themselves without having to call through our automated system. No wait time except for us to call them back! Integrated scripts have been very helpful with the "I want to touch everything" clients that fiddle with anything in their reach on their computers
Recommendations to others considering the product:
If you're looking for a complete RMM that's intuitive, flexible and has a stellar support system/team behind it, Ninja is the right choice for you.
Converted our long time break-fix shop into an MSP
What do you like best about the product?
Ease of use and team-viewer integration.
What do you dislike about the product?
We have been really happen with Ninja and they have been prompt to address all of our questions and concerns.
What problems is the product solving and how is that benefiting you?
Before using Ninja we weren't using an RMM. It has helped us greatly streamline our troubleshooting and gives a great platform for other integrations.
One Place for Everything
What do you like best about the product?
We love being able to manage our client's backups and antivirus software all onder one website.
What do you dislike about the product?
The main thing would be the lack of a native app for android, but I hear it's coming soon. Also I would like it if you could have different system tray icons for the different organizations.
What problems is the product solving and how is that benefiting you?
We are able to diagnose problems before they happen with regular alerts.
Recommendations to others considering the product:
If you want a product that can do everything under one roof, then Ninja is the way to go.
Simple and Intuitive
What do you like best about the product?
The way that NinjaRMM displays the status of systems helps me quickly determine what work needs to be done.
What do you dislike about the product?
I would like the NinjaRMM NMS server doesn't have the necessary SNMP MIBS to make connections to enough device types.
What problems is the product solving and how is that benefiting you?
We have been able to manage system updates in a simple and straight forward way.
We have been able to quickly connect to users when they are having trouble.
We have greatly benefited from the simple dashboard, letting us know the current status of all our systems.
We have been able to quickly connect to users when they are having trouble.
We have greatly benefited from the simple dashboard, letting us know the current status of all our systems.
Recommendations to others considering the product:
NinjaRMM is a great product for monitoring managing Windows workstations and servers. It isn't quite ready to be an all encompassing network monitoring tool. They do have great support and they are making definite strides to overcoming their weaknesses.
Great RMM Tool
What do you like best about the product?
I really like the interface and the customer service is really great. I also like that they offer discounts on products I actually use.
What do you dislike about the product?
Sometimes the backend, changing settings and policys I can get lost in. But its mainly my lack of using it.
What problems is the product solving and how is that benefiting you?
Server management, getting notfications of outages, patch management, remote access, system monitoring.
My First Thoughts on Implementing NinjaRMM
What do you like best about the product?
Beginning with the trial of NinjaRMM I was quite impressed with the variety of valuable functionality. The GUI is extremely friendly and provides easy navigation to all functions allowing me to find what I need quickly. The level of support provided is exceptional. I've only experienced a few issues but when submitting tickets for the same, response time is fast, and the technicians/engineers I've worked with are quite knowledgeable and quick to recommend/implement resolutions.
What do you dislike about the product?
At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.
What problems is the product solving and how is that benefiting you?
As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most. Integration of the Splashtop application is simple, and very intuitive. From click to connect, Splashtop provides a remote session in mere seconds. Having the confidence I am able to remotely manage all of my systems at the click of a button provides me with the peace of mind I need to perform my job effectively, efficiently, and successfully!
Recommendations to others considering the product:
Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!
Ninja RMM - Made controlling a mid-size firm cyber-security a breeze
What do you like best about the product?
Easy of installation and setting policies
What do you dislike about the product?
Only downside would be only able to manage one antivirus, does not support ESET yet.
What problems is the product solving and how is that benefiting you?
computer polices and updates to ensure maximum security and uniformity among company computers.
An intuitive user experience
What do you like best about the product?
After having tested out and researched other solutions, NinjaRMM stood out from the rest. Using this tool and navigating through its user interface was a positive experience that other solutions failed to provide.
What do you dislike about the product?
There is not much to dislike, but as someone that likes to customize dashboards, I thought not being able to do so was weird. I get it though, keep things simple!
What problems is the product solving and how is that benefiting you?
Receiving workstation alerts has helped me in doing preventative maintenance.
Recommendations to others considering the product:
Consider the time your daily or weekly maintenance plan is going towards using a solution and ask yourself if the solution is easy to use, but also has all the features you are looking for.
Great Software and Great Support
What do you like best about the product?
The support is always very fast and helpful. The RMM software is easy to use and very powerful. We mainly use NinjaRMM to remotely access and support our client endpoints, and for this, NinjaRMM has been the best decision we've made. We get daily and weekly reports for everything in our client organizations, and we are able to easily see when something is wrong. For example, over a weekend, one of our clients had a power outage, and we knew of it within 15 minutes despite no one being present at the client's office.
What do you dislike about the product?
There is nothing we dislike about using NinjaRMM. The software is great. Everything works well. If there was one thing I'd have to say, the MFA is a little bit too much. You have to enter an MFA code for some tasks even after providing one during login.
What problems is the product solving and how is that benefiting you?
NinjaRMM helps us keep track of our clients' machines, provide remote support, automate maintenance, and more. It has helped us stay organized with all of the devices we have deployed both internally and at our clients' sites.
Recommendations to others considering the product:
NinjaRMM has a lot of options for policies and organizations. These features really help to keep your infrastructure organized, and you can even share policies between organizations. The software also enables you to remotely manage the endpoints either through something like TeamViewer or with a remote console, which is a huge win.
Efficient and reliable RMM at a price that won't break your IT budget!
What do you like best about the product?
I like the reliability of NinjaRMM, and the flexibility it affords me and my staff in providing the best remote support to our ever-growing mobile workforce. The ability to seamlessly integrate apps like TeamViewer, Splashtop, and Webroot have been a boon in time-saving efficiency. We are thoroughly pleased with the product.
What do you dislike about the product?
Honestly, this is an area that I find particularly hard to critique, in that we are so pleased with Ninja overall. I heavily researched the available solutions before making the leap to Ninja, so I would have to say that - as of now at least - we really have nothing that we dislike.
What problems is the product solving and how is that benefiting you?
Critical remote errors during patch management, general remote hardware diagnostics, hardware inventories of systems issued to the mobile workforce, and providing overall remote support to the workforce as a whole.
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