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Easy to work with
What do you like best about the product?
Super easy to work with, even for non technical people.
What do you dislike about the product?
I've had no negative experiences with NinjaRMM
What problems is the product solving and how is that benefiting you?
Ninja is our RMM
Feature/support rich, but needs minor polishing.
What do you like best about the product?
Very quick to respond on their helpdesk with lots of features being release on a regular cadence. Overall a very polished looking interface making it easier to use than others. For how vital a product like this is, which I use everyday, it fulfills the needs I have quite well.
What do you dislike about the product?
Overall, each feature is not extremely granular, with some features or polishing needed. But, the schedule at which things move at has been very promising. New betas include exciting expansions on features. However, often times our organization has configured the product in Betas to be told at full release, that the feature will be at cost. More lead time and transparency in these Betas and their future cost would help this.
What problems is the product solving and how is that benefiting you?
Has very quick support which is highly important, given I don't necessarily expect any product to perform at 100% reliability all the time. Support is of greatest importance when things go awry.
Feature packed and powerful
What do you like best about the product?
Modern interface, powerful scripting and automation.
What do you dislike about the product?
Reports arent that great and the remote connection is sometimes pretty slow to connect.
What problems is the product solving and how is that benefiting you?
Remote access, automation and patch management.
NinjaOne makes it simple to manage our organizations machines.
What do you like best about the product?
I really appreciate the ease of use to manage, update, and protect our computers. Customer support, especially Jeff Kirn, is very responsive and informative.
What do you dislike about the product?
I wish we could utilize the NinjaOne dashboard to manage our Bitdefender settings so I can have everything in one place.
What problems is the product solving and how is that benefiting you?
The ability to remotely assist our users instantly. It also allows me to get rid of my spreadsheet with information about each computer and having to keep that updated, Ninja stores everything I need in one place. Including BitLocker keys.
Works well, but steep learning curve
What do you like best about the product?
The teamviewer integration works well
The uninstall feature works pretty well
They are actively developing new integrations and improving the products.
The uninstall feature works pretty well
They are actively developing new integrations and improving the products.
What do you dislike about the product?
The lack of traning during onboarding
The UI is not intuitive and many features are hard to find
The UI is not intuitive and many features are hard to find
What problems is the product solving and how is that benefiting you?
it has helped to replace my MSP
An easy to use and affordable remote machine and patch management system
What do you like best about the product?
I really like how easy it is to use and deploy, how much information it provides, and how efficiently it applies patches to our managed assets. It's even helped in troubleshooting with some remote tools that reduced the number of times I had to start a remote session with the customer. As a bonus, its scanning and device information helped speed along a planned switch of asset tracking systems. And, the ability to retrieve Bitlocker recovery codes has been used much more than I had initially anticipated!
What do you dislike about the product?
Fine-tuning the frequency of patching and reboots (with or without popups) wasn't as easy as I thought it would be. It would be helpful if it had some preset frequency/intrusion settings for patching... like "daily, weekly, monthly, custom, etc."
What problems is the product solving and how is that benefiting you?
The biggest problem is patch compliance. It's been beneficial to see that devices are patched, or need patching.
A simple tool with superpower
What do you like best about the product?
Great management possibilities in a simple way.
What do you dislike about the product?
Reports Reports Reports Reports Reports Reports
What problems is the product solving and how is that benefiting you?
Problems with quick implementation of important and control patches in the OS.
Updating the application.
Manage and make changes to computers located outside the organization.
Possibility of remote management via console and scripts.
Updating the application.
Manage and make changes to computers located outside the organization.
Possibility of remote management via console and scripts.
Love it
What do you like best about the product?
There are actually quite a few things I like about this platform. Being able to push patches, easy to understand interface, logging, comprehensive information about each device in a quick view window, integrated knowledge base and quick guides, and lastly maybe how easy installation is on new devices. I use it everyday and it's important as a technician that my remote tool is user friendly but also does what I need and Ninja does exactly that.
What do you dislike about the product?
Maybe the one hiccup I ran into just the other day was reporting. One of my IT liaisons at a business client we manage was requesting a patch report and I couldn't exactly figure it out right away. I was kind of expecting it to be in the tenant dashboard and couldn't find an answer through research but I did end up locating it in administration settings. I looked later in the help center and found an answer there after the fact, but that is entirely on me! So ultimately my input would be adding another spot in the tenant dashboard maybe in one of the dropdowns for reporting (while keeping an entire list in admin settings).
What problems is the product solving and how is that benefiting you?
It solves essentially what I listed in the 'what i like' section fairly well.
Great product with a great development cadence
What do you like best about the product?
Feature rich. Our account rep listens to us when we have suggestions. Developers are continuously improving the product with new capabilities and features.
What do you dislike about the product?
The support for MacOS is limited, thoug that's part of the nature of the OS, I think. Also the 3rd party application updates are extremely limited, though I believe an improvement to that is in an upcoming release.
What problems is the product solving and how is that benefiting you?
Having as many support controls in a single tool as possilbe.
Amazing experience with NinjaOne
What do you like best about the product?
I like how everything is accessible on a single-pane-of-glass and how easy it is to use and customize.
What do you dislike about the product?
There really is not anything that I dislike about this product.
What problems is the product solving and how is that benefiting you?
It is making it easier for us to keep up with patching management as well as allowing us to utilize the remote monitoring and management function to assist our clients
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