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Powerful, intuitive and reliable RMM solution for modern IT teams
What do you like best about the product?
injaOne stands out for its excellent ease of use combined with very powerful functionality. The interface is clean, intuitive, and well organized, allowing technicians to manage endpoints, patches, and alerts efficiently without unnecessary complexity. Deployment is fast and straightforward, and the platform is easy to scale as the environment grows.
Patch management is one of the strongest features: it is reliable, flexible, and provides clear visibility into patch status across all devices. Remote access tools are stable and responsive, which significantly improves daily support operations. Another major advantage is NinjaOne’s customer support, which is consistently responsive, knowledgeable, and proactive. Updates and new features are released frequently and clearly reflect real customer feedback.
Patch management is one of the strongest features: it is reliable, flexible, and provides clear visibility into patch status across all devices. Remote access tools are stable and responsive, which significantly improves daily support operations. Another major advantage is NinjaOne’s customer support, which is consistently responsive, knowledgeable, and proactive. Updates and new features are released frequently and clearly reflect real customer feedback.
What do you dislike about the product?
While NinjaOne is a very strong platform overall, there are some areas that could be improved. Advanced reporting and customization options could be more flexible, especially for larger or more complex environments. Some integrations with third-party tools are still limited or require additional configuration compared to more mature ecosystems.
Additionally, while the platform is easy to use, certain advanced automation or scripting features may require more documentation or examples for less experienced users. These are not critical issues, but improvements in these areas would make NinjaOne even more complete.
Additionally, while the platform is easy to use, certain advanced automation or scripting features may require more documentation or examples for less experienced users. These are not critical issues, but improvements in these areas would make NinjaOne even more complete.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and securing a large number of endpoints from a single, centralized platform. It allows us to monitor system health, deploy patches, manage assets, and provide remote support efficiently, reducing manual work and response times.
By automating routine tasks and providing real-time visibility into our IT environment, NinjaOne helps prevent issues before they impact users. This results in improved system stability, better security posture, and higher productivity for the IT team. Overall, it enables us to deliver faster, more reliable IT services while keeping operational costs under control.
By automating routine tasks and providing real-time visibility into our IT environment, NinjaOne helps prevent issues before they impact users. This results in improved system stability, better security posture, and higher productivity for the IT team. Overall, it enables us to deliver faster, more reliable IT services while keeping operational costs under control.
Effortless Device Management, Quick Setup
What do you like best about the product?
I like NinjaOne because it makes taking care of all my systems very easy. I can quickly check their health and fix small issues from one simple place. I use it to manage all my computers and devices together, so monitoring and controlling everything becomes very simple for me. NinjaOne saves me from the headache of managing many computers one by one; it lets me check, update, and control all devices from one easy dashboard. The setup of NinjaOne was also very easy for me because the steps were simple and I could start managing my devices quickly without any confusion.
What do you dislike about the product?
NinjaOne is good, but it can still improve by loading things faster and giving more clear settings, so managing all my devices becomes even easier for me.
What problems is the product solving and how is that benefiting you?
I use NinjaOne to take care of all my computers and devices from one place, which makes checking, updating, and managing them very easy for me.
Great Security but a Bit Pricey
What do you like best about the product?
I like the ease of use of NinjaOne, especially since I'm a small company without a strong IT background. The onboarding process was excellent and made it easy to start using the software.
What do you dislike about the product?
It is pricey. It feels like almost buying an insurance policy.
What problems is the product solving and how is that benefiting you?
I use NinjaOne to secure customer and employee information, helping keep our security infrastructure safe against malware and bots. It’s easy to use, which is great since I'm a small company without a strong IT background.
Covers Core MSP Needs: RMM, Patch Management, Remote Access & Monitoring
What do you like best about the product?
It covers the core MSP needs well:
RMM
Patch management
Remote access
Monitoring & alerting
Backup integration
RMM
Patch management
Remote access
Monitoring & alerting
Backup integration
What do you dislike about the product?
Alerting NMS module is hit and miss.
Can sometimes provide false positives
Patching module does not work well
Can sometimes provide false positives
Patching module does not work well
What problems is the product solving and how is that benefiting you?
NinjaOne solves our biggest pain points, fragmented tooling and reactive IT. We now proactively monitor systems, automate patching, and support users remotely from one place. That means fewer breaches, fewer escalations, and more time to focus on strategic projects instead of firefighting.
Effortless Remote Management with Perfect Setup
What do you like best about the product?
I like how NinjaOne makes it easy to remote access and control all devices. It's simple to access and control user devices, which is a big plus for me. NinjaOne is mainly used for managing hardware and it works well in that aspect. The initial setup of NinjaOne was perfect for us.
What do you dislike about the product?
Connecting with AI
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remote access to user computers and to run patches and policies. It makes it easy to control all devices and manage hardware efficiently.
Easy Setup and Boosts Productivity
What do you like best about the product?
I find NinjaOne incredibly beneficial for increasing productivity and performance across all sectors. I particularly like the ease and speed of using NinjaOne, as it makes my work more efficient. The user interface is very welcoming, and the initial setup was as easy as pie. Additionally, NinjaOne offers a useful variety of tools that seem to be carefully crafted as the best option for our team.
What do you dislike about the product?
I find the action of group assignments and product team management could be improved with NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne boosts productivity and performance across all sectors, effectively solving workload problems.
Remote control disconnects and patching still needs manual follow-up
What do you like best about the product?
The NinjaOne remote control. It doesn't always connect, but when it works, it's great.
What do you dislike about the product?
The NinjaOne remote control does not always connect, and there is no explanation of why. That, and I want to to apply *ALL* the patches, *ALL* the time. I seem to have settings that imply that service, but I have to go back and manually apply some patches.
What problems is the product solving and how is that benefiting you?
Remote support is the big one. Not having to go there or have them come here is HUGE.
Automation and Alarm Systems That Greatly Optimized Our Workflow
What do you like best about the product?
It has greatly optimized our work with automation and alarm systems. We have a good workflow dynamic.
Quick to implement for clients, and everything is up and running with policies and alerts in minutes.
We use it daily; I manage this monitoring team, and it's our daily tool.
The support team responds quickly, even if they don't have an immediate solution for some issues, which aren't actually product defects.
Quick to implement for clients, and everything is up and running with policies and alerts in minutes.
We use it daily; I manage this monitoring team, and it's our daily tool.
The support team responds quickly, even if they don't have an immediate solution for some issues, which aren't actually product defects.
What do you dislike about the product?
Although NinjaOne Remote Access is fast to use, it sometimes fails. It could be possible to generate more reports with templates. It could natively include a vulnerability scan. Updating the machine status after operating system updates via the console could be faster, but even so, it's satisfactory.
It could have direct integration with the Veeam Service Provider console and Kaspersky Cloud Hub.
It could have direct integration with the Veeam Service Provider console and Kaspersky Cloud Hub.
What problems is the product solving and how is that benefiting you?
Patching Management and OS patching with automation.
False alerts from other RMMs.
Unified Management.
False alerts from other RMMs.
Unified Management.
best rmm of the market
What do you like best about the product?
I can manage various types of NMS, and NinjaOne was the platform that offered multiple types of policies for each type of device.
What do you dislike about the product?
The dashboard could be more personalized, and it’s a little confusing to navigate at times.
What problems is the product solving and how is that benefiting you?
It helps me control patching on client servers.
Best RMM
What do you like best about the product?
Customer Support
Number of Features
Ease of Use
Number of Features
Ease of Use
What do you dislike about the product?
Price
Ease of Implementation
Charged Addons
Custom Dashboards
Ease of Implementation
Charged Addons
Custom Dashboards
What problems is the product solving and how is that benefiting you?
Easy patch management and Mobile APP
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