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Great Team at NinjaOne
What do you like best about the product?
Great Support, easy to learn, easy to onboard very convenient
What do you dislike about the product?
A lot of clicks when going from agent to agent or to scripts
What problems is the product solving and how is that benefiting you?
All in one solution for our MSP needs.
Easy to use
What do you like best about the product?
easy access to data from each computer and the possibility of connecting to it in a very short time
What do you dislike about the product?
don't have full bitdefender integration yet
What problems is the product solving and how is that benefiting you?
It allows me to have quick access to the endpoints
This team is awesome
What do you like best about the product?
Ease of use from the central console as well as a next level support and onboarding team. Implementation was a breeze and customer support was always available to assist. So far we are using the portal on a daily basis for managing our systems.
What do you dislike about the product?
There MDM services are still in beta. Wish it was further along so we could utilize their platform for our mobile devices as well as our other systems.
What problems is the product solving and how is that benefiting you?
We are a remote company and as such needed a cloud centric provider to provide 3rd party patch management for our globally distributed systems. NinjaOne to the rescue.
Ninja One - An asset to all MSPs
What do you like best about the product?
The simplicity of the design, how easy it is to set up scalable policies and how simple deployment is. Our account management has been great and the feature roadmap is transparent and you feel "listened to"
What do you dislike about the product?
The reporting isn't great and sometimes there are caveats in the information which Patching lets you ascertain.
What problems is the product solving and how is that benefiting you?
Applying monitoring polciies on mass to our clients with real simplicity is the biggest benefit. The patch management policies are easy to create and switch to, we now push feature updates, which our previous RMM tools didn't touch.
Extremely good experience with managing fleet of Windows machines
What do you like best about the product?
Easy-to-use product
Makes deployments and updating such a smooth process
It is great tool to monitor our Windows machines and help address problems before they impact users
Makes deployments and updating such a smooth process
It is great tool to monitor our Windows machines and help address problems before they impact users
What do you dislike about the product?
there is nothing coming to my mind now; very happy with it
What problems is the product solving and how is that benefiting you?
It help us greatly to quickly deploy machines to new users and to build replacement machines for existing users
Revolutionalised Our Workflows
What do you like best about the product?
Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist.
I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!
We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs.
I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.
I use NinjaOne every day and I honestly would be lost without it.
I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!
We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs.
I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.
I use NinjaOne every day and I honestly would be lost without it.
What do you dislike about the product?
Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.
I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature..
I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature..
What problems is the product solving and how is that benefiting you?
OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date.
I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me.
It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted. There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne.
We also use it for MDM to ensure that company owned iPhones are being updated and we can remote wipe them and change passcodes if users forget them.
I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me.
It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted. There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne.
We also use it for MDM to ensure that company owned iPhones are being updated and we can remote wipe them and change passcodes if users forget them.
Slice like a ninja, cut like a razor blade
What do you like best about the product?
Easy scripting - Does what is promised - Enables our team
What do you dislike about the product?
The navigation of NinjaOne could be improved by working the left side. Maybe allow the customer choose the layout.
What problems is the product solving and how is that benefiting you?
Encryption checks, performance, service restarts, software deployment.
very easy to operate
What do you like best about the product?
you can work on a PC without connecting to it.
it offers windows updates and other updates.
it preforms scheduled reset to all clients.
it offers windows updates and other updates.
it preforms scheduled reset to all clients.
What do you dislike about the product?
it blocks the option to update//////////////
What problems is the product solving and how is that benefiting you?
it installs winodows updates, it preforms scheduled reboot to all endpoints.
i can change user passwords from my desktop.
i can change user passwords from my desktop.
Great RMM Tool
What do you like best about the product?
Highly effective for staying up-to-date with patches, software, and operating systems and has many features. This is essential not only for bolstering security but also for ensuring ongoing compliance with requirements such as Cyber Essentials.
What do you dislike about the product?
Nothing to dislike at this time. Our technicians love NinjaOne.
What problems is the product solving and how is that benefiting you?
Managing a remote workforce, it provides me with comprehensive control and a holistic view of all our computers, swiftly and effectively. Since our machines aren't frequently brought into the office for patching, Ninja ensures that our computers remain up-to-date and offers a comprehensive health status overview of our entire system.
Ease of use, Responsiveness of management
What do you like best about the product?
This was my first experience working with an RMM and was quite surprised how easy to was to set up and configure. The documentation is amazing in both the depth and how easy it is to understand. Customer Support has always been helpful when we have had any problem and very responsive. We use this product on 24/7 with the built in patch system. We found that it was easy to integrate it with the other systems we were using.
What do you dislike about the product?
we really have not found anything that we don't like. since ninja has been pretty responsive in adding features that are needed.
What problems is the product solving and how is that benefiting you?
being able to handle all the windows updates. that is a big plus. and being able to write our own in-house scripts to deliver software
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